1. 1 To change the picture, delete it then insert the one you want on the dedicated location or click on the icon at the center The future of service planning ●BIC Conference, Gold Coast, 30 September 2014

2. 2 Transdev in Australasia: five modes; seven locations Operates buses / coaches in Brisbane, Darwin, Melbourne, Perth, SW region of WA & Sydney Operates commuter rail in Auckland Operates ferries in Brisbane and Sydney Operates light rail in Sydney Approx 122 million customer journeys pa 4.3 million services pa 1,917 vehicles/vessels 5,312 1 staff (4,783 FTE) Transdev NSW (bus) Staff: 970 Vehicles: 438 Journeys: 20.4m Transdev Sydney (light rail) Staff: 131 Vehicles: 9 Journeys: 3.7m Transdev Auckland (train) Staff: 558 Trains: 38 Journeys: 11.5m Transdev QLD (bus) Staff: 197 Vehicles: 136 Journeys: 2.8m Transdev WA (bus) / Transdev SW (bus & coach) Staff: 1,148 (1,005/143) Vehicles: 623 (517/106) Journeys: 34m (32.8/1.2) Harbour City Ferries JV w/ Transfield Services Staff: 648 Vessels: 32 Journeys: 15.7m CONFIDENTIAL Buslink VIVO Darwin (coach) JV w/ Buslink Staff: 250 Vehicles: 102 Journeys: 0.9m Transdev Melbourne (bus) Staff: 1,157 Vehicles: 507 Journeys: 26.9m 1.Staff numbers are actuals, not FTE, and inc head office (39) (as at end July2014) Brisbane Ferries Staff: 204 Vessels: 28 Journeys: 6.1m

3. 33 Trends ●Driverless/ autonomous cars, buses, trains and taxis (Google, Volkswagen, Nissan) ●Increasing information about traveller needs ●Increasing information about travelling behavior ●Increasing possibilities to communicate with the passenger and driver ●New business models

4. 44 Future of Service Planning More means to increase the added value of Public Transport 1.Planned efficiency 2.Operational efficiency 3.Balance between supply and demand 4.Better allocation of resources

5. 5 To increase the real added value …. A X BY Multiple lines on one track with different and unpredictable frequencies Detours for accessible public transport Long lines with always the same bus current

6. 6...we have to redesign the network. A B C D One line on one track with higher but predictable frequency Stretched lines High quality nodes Pre- and post transport Shorter lines where capacity changes when the demand is changing redesign

7. 7 By measuring the passenger behaviour… A B C D

8. 8 …we are able to plan capacity, based on minimum demand.. Current system Maximum demand Maximum planned supply Overcapacity Desired system Minimal planned supply Coordination Minimum demand

9. 9...and coordinate service to adapt to real demand…

10. 10 …with the appropriate resources

11. 11 Challenges Operators ●Enhance the analysis of travelling behaviour. ●Choose a real integrated multi- modal approach. Interface with other modes of transport. ●Enhance the flexibility of resources, flexible rosters (Assigning duties in advance, not trips) ●Enhance real time coordination of public transport Suppliers ●Software to analyse, visualise and monitor travelling behaviour ●Software with high speed algorithms, which can deliver quick new results during the day. ●Software to integrate the scheduling of several modalities ●Software to real-time balance between demand and supply ●Bus constructors: Buses/Trailers which can adapt to travelling demand and measure loadings PTA’s ●Fully use the knowledge of the operators to enhance the public transport system ●Make data accessible ●Integrated approach on city-planning, network planning and service planning ●Develop dedicated bus- infrastructure ●Integrating other modalities in the overall vision

12. 12 Questions?