1. Backup and Disaster Recovery In the Cloud

2. Using ReadyTalk Chat & raise hand All lines are muted If you lose your internet connection, reconnect using the link emailed to you. If you lose your phone connection, re-dial the phone number and re-join. ReadyTalk support: 800-843-9166 Your audio will play through your computer’s speakers.

3. This seminar will be available on the TechSoup website along with past webinar presentations: www.techsoup.org/go/webinars You will receive a link to this presentation, material and links. Twitter hashtag: #techsoup You are being recorded…

4. Backup and Disaster Recovery In the Cloud

5. Presenters Kyla Hunt TechSoup Facilitator Sam Chenkin npCloud Presenter Assisting with chat: Shab Sigman

6. Housekeeping About npCloud Terminology Backup Considerations Why npVault Agenda

7. About npCloud

8. 8 npCloud | TechSoup Our Mission About npCloud npCloud is a nonprofit that provides cloud-based technology products and services to other nonprofits, charities, and NGO’s. npCloud’s mission is to ensure all nonprofits can use technology to better serve their communities.

9. 9 npCloud | TechSoup Why We’re Here About npCloud  Grew out of NPower PA  501(c)3 Founded in 2003 in Philadelphia  375 regional nonprofit clients  Provide IT support and technology planning services  Realized a Need  Project-based IT isn’t the answer  Harder to get funding  Spend an inordinate amount of time and energy figuring out basic IT

10. 10 npCloud | TechSoup Why the Cloud About npCloud Predictable cost Ongoing cost Lower risk Less anxiety Better Features

11. Terminology

12. 12 npCloud | TechSoup Overview Terminology  Lots of terms  Used more or less interchangeably  Some are not applicable  Fair warning: corporate speak ahead.

13. 13 npCloud | TechSoup Disaster Terminology  When we think of disaster we think of…..  We usually don’t think of…..

14. 14 npCloud | TechSoup The Big Ones Terminology

15. 15 npCloud | TechSoup BC & DR Terminology

16. 16 npCloud | TechSoup BC & DR Terminology  Anyone have a business continuity plan?  Anyone have a disaster recovery plan?  Is everyone backing up their servers and computers? Everything on them?

17. 17 npCloud | TechSoup Where Does Backup Fit In? Terminology  Provides basic assurances that you will not loose your data  First step in resiliency planning  Can support or be in addition to Business Continuity (BC) and Disaster Recovery (DR)  We’ll be discussing backup and disaster recovery specifically today  BC planning is very complicated  BC planning has as much to do with people as it does with technology

18. 18 npCloud | TechSoup Questions Terminology Questions? (So Far)

19. Backup Considerations

20. 20 npCloud | TechSoup Overview Backup Considerations What should we consider? Types of Data Retention Monitoring Recovery Backup Location

21. 21 npCloud | TechSoup Types of Data Backup Considerations  What kinds of data do you have?  Files  Exchange (email)  Databases

22. 22 npCloud | TechSoup Retention & Versioning Backup Considerations  Retention Policies Include  Time before deleted files are removed  Number/age of versions that are maintained  Your decision should be influenced by:  Your Intent (protect against user deletion vs hardware failure)  Time period before an issue would be noticed  Storage costs  Legal requirements

23. 23 npCloud | TechSoup Monitoring Backup Considerations  What are we monitoring?  Failed backups  Backups with missed files  Backups that have stalled  Backups without any files  Backups with too few files  Backups that were missed  Backups that took too long  Backups that…  How are we notified? Sage Advice of the Day (SAOTD) There is no substitute for regular test restores

24. 24 npCloud | TechSoup Recovery Backup Considerations  Oops, something happened  How do we get the data?  How long does it take?  Can I do it myself?  How hard is it? Is it worth it? But wait!. Restore ≠ Recovery  So how do we get things back up and running?  What do we need to rebuild or reinstall  How do I insert the data I’ve restored from backup

25. 25 npCloud | TechSoup Location Backup Considerations Onsite (Local) Benefits  Cheap  Backup Everything Drawbacks  Does not protect against site failure  Very hard to monitor  Does not protect against site failure Offsite (Manual) Benefits  Cheap  Backup Everything  Protects against site failure Drawbacks  Unreliable  High legal risk  Requires training  Impossible to monitor Cloud Benefits  Protects against site failure  Low anxiety (reliable)  Zero intervention required  Restore to anywhere  Easy to monitor Drawbacks  (More) expensive  Requires an internet connection  Requires expertise

26. 26 npCloud | TechSoup Which Cloud Backup Considerations Where is it? Is there only one data center? Is it backed up? Is it secure? What is (duh, duh, duh) The Cloud?

27. 27 npCloud | TechSoup Questions Terminology Questions? (So Far)

28. Why npVault?

29. 29 npCloud | TechSoup Overview Why npVault? Help Getting Started Real People Help with Recovery Flexibility We built npVault because our 120 local support clients just didn’t have reliable backups. We know this problem.

30. 30 npCloud | TechSoup Help Getting Started What is npVault  Help understanding your data by talking about the software you use  Help prioritize your data by understanding your mission  Help build a backup plan that keeps you safe

31. 31 npCloud | TechSoup Real People What is npVault  Yes, we’re real people. Real employees of a 501c3  You’ll probably talk to me at some point if you sign up  We go beyond the automated notifications 1-888-798-1350

32. 32 npCloud | TechSoup Help with Recovery What is npVault  Need a file restored? Give us a call.  Did your entire server crash and you need everything restored? Give us a call.  We’ll work with you to identify the tasks needed to get everything recovered  We’ll help you restore your files and databases  If you have the right hardware, we’ll restore your files to a local device so you immediately have access to shared files

33. 33 npCloud | TechSoup Flexibility What is npVault here’s a secret: Not everything needs to be backed up online!  If we lost this we’d…  Go out of business  online backup  Be heartbroken  either  Be kind of sad  local backup  Be glad we don’t have to clean it up  neither  We monitor both online and local backups. One solution.  You don’t pay for local storage.

34. 34 npCloud | TechSoup Flexibility What is npVault  Network Attached Storage (NAS) device  Redundant hard drives  Can be stored in a different location than the server  $380 for 2TB of redundant storage

35. 35 npCloud | TechSoup Pricing Why npVault  $24/month (through TechSoup)  Includes 30 gigabytes of online storage  Includes unlimited local storage  Includes one backed up computer  Additional storage: $1/gigabyte/month  Additional computers: $5/computer/month

36. 36 npCloud | TechSoup Questions Terminology Questions? (the end)

37. Who is TechSoup? TechSoup is a 501(c)(3) nonprofit organization. As of June 2010, TechSoup served more than 127,000 organizations, distributed more than 6.3 million technology donations, and enabled nonprofit recipients to save more than $1.8 billion in IT expenses in 33 countries around the world.

38. TechSoup is part of TechSoup Global, is working towards the day when every nonprofit, library, and social benefit organization on the planet has the technology, knowledge, and resources they need to operate at their full potential. Who is TechSoup?

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