1. ©Prentice Hall, 2001Chapter 141 Technology and Operations

2. ©Prentice Hall, 2001Chapter 142 Learning Outcomes Learn how to calculate productivity Learn how technology affects productivity Explain how managers use information technology for decision support Describe the advantages of computer-aided design

3. ©Prentice Hall, 2001Chapter 143 Learning Outcomes Analyze flexible manufacturing systems Describe the three key elements in work process engineering Discuss supply chain management Discuss just-in-time inventory systems Learn to develop a PERT network

4. ©Prentice Hall, 2001Chapter 144 The Transformation Process People Capital Equipment Materials Finished Goods and Services The Operations System

5. ©Prentice Hall, 2001Chapter 145 The Individual The Group The Organization Technology and Productivity Productivity = Outputs/(Labor + Capital + Materials)

6. ©Prentice Hall, 2001Chapter 146 Worker Obsolescence Knowledge, skills, and abilities of workers Repetitive tasks and automation Reengineering of work processes

7. ©Prentice Hall, 2001Chapter 147 TechnologyTransfer The Global Village TechnologyTransfer ImproveProductionProcessImproveProductionProcess Develop New Knowledge Knowledge

8. ©Prentice Hall, 2001Chapter 148 Information Technology Information management Workflow automation Internal communications Decision making

9. ©Prentice Hall, 2001Chapter 149 OperationsTechnology ContinuousImprovement Production DistributionReengineering CustomerServiceProductDesign

10. ©Prentice Hall, 2001Chapter 1410 Computer-Assisted Design

11. ©Prentice Hall, 2001Chapter 1411 IndustrialRoboticsFlexibleManufacturing Enhancing Production Processes

12. ©Prentice Hall, 2001Chapter 1412 Customer Service Augment Service Augment Service Personalize Service Personalize Service Transform Business Transform Business

13. ©Prentice Hall, 2001Chapter 1413 Distribution Technology Shopping via Television Shopping on the Internet

14. ©Prentice Hall, 2001Chapter 1414 Continuous Improvement ActAct CheckCheckDoDo PlanPlan The PDCA Cycle The

15. ©Prentice Hall, 2001Chapter 1415 WorkProcessEngineeringMaximizing Distinctive Competencies WorkProcessEngineeringMaximizing CoreProcessesCoreProcesses DistinctiveCompetenciesDistinctiveCompetencies HorizontalReorganizationHorizontalReorganization

16. ©Prentice Hall, 2001Chapter 1416 Supply Chain Management ManagementCurrentOperationsIssuesCurrentOperationsIssues Just-in-TimeInventoryJust-in-TimeInventory Quality Control

17. ©Prentice Hall, 2001Chapter 1417 Project Management BudgetsBudgetsSchedulesSchedulesSpecificationsSpecifications

18. ©Prentice Hall, 2001Chapter 1418 Actual Progress Goals Activity Month Edit Manuscript Design Samples Draw Artwork Print Galley Proofs Print Page Proofs Design Cover 1 1 4 4 3 3 2 Reporting Date A Sample Gantt Chart

19. ©Prentice Hall, 2001Chapter 1419 A Sample Load Chart Editors Month Keri Chris Mark Tim Natalie Jen 1 1 Work scheduled 2 2 3 3 4 4 6 6 5 5

20. ©Prentice Hall, 2001Chapter 1420 PERTNetworkAnalysis Identify main activities Order the activities Diagram the flow Compute time estimate Determine a schedule Identify main activities Order the activities Diagram the flow Compute time estimate Determine a schedule

21. ©Prentice Hall, 2001Chapter 1421 AApprove design and get permits3None BPerform excavation/lot clearing1A CPour footers1B DErect foundation walls2C EFrame house4D FInstall windows0.5E GShingle roof0.5E HInstall brick front and siding4F, G IInstall electrical, plumbing, heating 6E JInstall insulation0.25I KInstall sheetrock2J LFinish and sand sheetrock7K MInstall interior trim2L NPaint house (interior and exterior)2H, M OInstall all cabinets0.5N PInstall flooring1N QFinal touch-up/house to homeowner1O, P EventDescriptionTimePredecessor Activity Major Events in Building a 5,500 Square Foot Home

22. ©Prentice Hall, 2001Chapter 1422 A PERT Network for Building a 5,500 Square Foot Home AB J CD M E F G H I N KL O P Q Start Finish