1. Info-Tech Research Group1 Vendor Landscape: Enterprise Backup Software Find out which vendors are backing up their claims and which ones are just duplicating past efforts.

2. Info-Tech Research Group2 Backup is changing. Increased virtualization is making workloads denser, and array integration is blurring the lines between backup and continuous data protection. Understand these developments to match backup software to your backup and restore objectives at lowest possible cost. Introduction CIOs and IT managers System administrators Business continuity and disaster recovery planners Organizations increasing virtualization by 20% of more in the last or next 18 months Organizations changing their backup architecture strategy This Research Is Designed For:This Research Will Help You: Understand what’s new in the backup software market. Evaluate backup software vendors and products for your enterprise needs. Determine which products are most appropriate for particular use cases and scenarios. Create a shortlist of backup software vendors and select which is the best fit.

3. Info-Tech Research Group3 Market Overview Enterprise backup software has a long history. Many of the current leading vendor offerings originated in the 1990s and years previous. Example: EMC NetWorker debuted as Legato NetWorker for Unix in 1990. Where some software’s background was the Unix server environment, others were born from the need to backup Windows PCs and fledgling Windows servers later in the 90s. Beyond backing up files and data sets, system imaging – capturing a complete image of a configured server – for “bare metal restore” after a system failure also emerged as a backup capability. Backup software was originally focused on backing up data from internal hard drives to internal and external tape drives and libraries. With advances in disk arrays, backup has broadened to include networked storage for both the host and the backup target (disk to disk). More integration with hardware: Integration between backup software and storage arrays will continue to deepen. Symantec, for example, now has its own backup target hardware. Syncsort is now 100% focused on selling its software in conjunction with integrated arrays from Netapp. Dedupe dedupe everywhere: The data explosion, and the relative cost of disk being higher than tape, mean that deduplication technologies will be fundamental to future advances in backup. Dedupe squeezes time and boosts value by shrinking the size of the backup and the disk required. To the Cloud! Options will grow: Another way to reduce costs of the backup target is to replace it with external cloud-based storage. This does not eliminate cost but, rather, shifts it from a capital to more predictable operating expense. How it got hereWhere it’s going Backup is boring because it is a background function that supports foreground business-enabling processes. It only becomes interesting if it fails. The value of backup remains in its ability to shorten restore time and reduce data loss. Vendors are meeting challenges such as virtualization and data growth to keep backup from getting “interesting.”

4. Info-Tech Research Group4 Enterprise Backup Software Vendor Landscape selection criteria: Market share, mind share, and market consolidation CA Technologies. ArcServe has a venerable history going back as early as 1982. CA has a smaller market share and targets small and midmarket customers. Known for ease of setup and a strong partnership with VMware. CommVault. Strong pure play vendor with archiving and e-discovery solutions, CommVault Simpana is known for ease of integration, virtual backup, and ease of use with a respectable and increasing market share. EMC. Has strong market share and a comprehensive portfolio through acquisitions of Avamar for midrange software (2006), Data Domain (for disk backup, 2009), and Berkeley Data Systems (for cloud backup, 2007). HP. An extremely cost-effective solution with claim of 70% cost reduction relative to competitors; its limited mind share as a standalone product means most implementations come from existing HP clients or bundled offerings. IBM. Second in market share, IBM has a highly scalable product and strong domain expertise. While not an industry trend-setter, IBM is typically a fast follower in advanced features and functionality. Microsoft. While Microsoft does not have a strong market presence for backup software, it can be a good choice for small shops that have an exclusive investment in Microsoft. NetApp/Syncsort. Known for its presence in primary storage space, NetApp has carved a niche in the market by partnering with Syncsort and leveraging its data protection capabilities. Symantec. Market leader that has dominant market share with both its BackupExec and NetBackup offerings. Symantec is known for its strong developer support bringing enterprise features to SMB customers. Included in the Vendor Landscape: There are many major backup vendors in the market, but market share is dominated by Symantec, and to a lesser extent EMC and IBM, with CommVault picking up steam as a result of significant marketing investment in the last year. For this Vendor Landscape, Info-Tech focused on those vendors that have a strong market presence and/or reputational presence among small to mid-sized enterprises.

5. Info-Tech Research Group5 Enterprise Backup Software Criteria & Weighting Factors Features Architecture AffordabilityUsability Product Vendor Vendor Evaluation Vendor is committed to the space and has a future product and portfolio roadmap. Strategy Vendor offers global coverage and is able to sell and provide post-sales support. Reach Vendor is profitable, knowledgeable, and will be around for the long term. Viability Vendor channel strategy is appropriate and the channels themselves are strong. Channel Product Evaluation The solution’s dashboard and reporting tools are intuitive and easy to use. Usability The solution(s) leads technically, and is offered as part of a larger data management portfolio. Architecture The five year TCO of the solution is economical. Affordability The solution provides basic and advanced feature/functionality. Features Viability Strategy ReachChannel

6. Info-Tech Research Group6 Table Stakes represent the minimum standard; without these a product doesn’t even get reviewed If Table Stakes are all you need from your backup solution, the only true differentiator for the organization is price. Otherwise, dig deeper to find the best price to value for your needs. The products assessed in this Vendor Landscape TM meet, at the very least, the requirements outlined as Table Stakes. Many of the vendors go above and beyond the outlined Table Stakes, some even do so in multiple categories. This section aims to highlight the products capabilities in excess of the criteria listed here. The Table StakesWhat Does This Mean? FeatureDescription Bare metal restoreServer OS and data files can be restored to dissimilar hardware. Application awareness Application-specific agents exist to handle requirements for target workloads, such as Microsoft Exchange, SharePoint, or SQL. CompressionData can be compressed at the client or media agent for overall data reduction. Continuous data protection (CDP) Solution captures every write of protected data such that recovery can be achieved to any point in time. EncryptionData can be encrypted to be sent “over the wire” across the LAN. File and image-level backups Physical machine image an be backed up, as can individual data files. Virtual machine & file backup & restore Backup and restore entire virtual machines (VMs) or individual data within VMs only.

7. Info-Tech Research Group7 Advanced Features are the market differentiators that make or break a product FeatureWhat We Looked For Source-based deduplication Data is deduplicated at the source/media server before it is sent over the network to backup target. Target-based deduplication Software can deduplicate data at the target device using its own deduplication engine. Global deduplication Duplicate data at separate backup nodes (e.g. targets) is removed, leaving a single copy. Dedupe to tapeDedupicated data can be backed up to tape and restored without original source hardware. Single-vendor array integration Integration with storage arrays from one vendor to leverage snapshot capabilities of the array. Multiple-vendor array integration Array integration is offered with all major storage vendors (e.g. Dell, EMC, HDS, HP, IBM, NetApp). Cloud backupVendor offers backup to their own cloud offering. VM discoveryVMs are automatically discovered to be added to and maintained in backup policies. VM trackingSoftware sees VMs if migrated to new hardware. VADP integration VMware APIs for Data Protection allow backup tasks to run without agents installed on VMs. Flexible licensingPer-host and capacity-based licensing options exist. Advanced Features Info-Tech scored each vendor’s features offering as a summation of their individual scores across the listed advanced features. Vendors were given one point for each feature the product inherently provided. Some categories were scored on a more granular scale with vendors receiving half points. Scoring Methodology

8. Info-Tech Research Group8 Appendix 1.Vendor Evaluation Methodology 2.Value Index Ranking Methodology 3.Product Pricing Scenario & Methodology

9. Info-Tech Research Group9 Vendor Evaluation Methodology Info-Tech Research Group’s Vendor Landscape market evaluations are a part of a larger program of vendor evaluations, which includes Solution Sets that provide both Vendor Landscapes and broader Selection Advice. From the domain experience of our analysts, as well as through consultation with our clients, a vendor/product shortlist is established. Product briefings are requested from each of these vendors, asking for information on the company, products, technology, customers, partners, sales models, and pricing. Our analysts then score each vendor and product across a variety of categories, on a scale of 0-10 points. The raw scores for each vendor are then normalized to the other vendors’ scores to provide a sufficient degree of separation for a meaningful comparison. These scores are then weighted according to weighting factors that our analysts believe represent the weight that an average client should apply to each criteria. The weighted scores are then averaged for each of two high-level categories: vendor score and product score. A plot of these two resulting scores is generated to place vendors in one of four categories: Champion, Innovator, Market Pillar, and Emerging Player. For a more granular category-by-category comparison, analysts convert the individual scores (absolute, non-normalized) for each vendor/product in each evaluated category to a scale of zero to four whereby exceptional performance receives a score of four and poor performance receives a score of zero. These scores are represented with “Harvey Balls,” ranging from an open circle for a score of zero to a filled in circle for a score of four. Harvey Ball scores are indicative of absolute performance by category, but are not an exact correlation to overall performance. Individual scorecards are then sent to the vendors for factual review, and to ensure no information is under embargo. We will make corrections where factual errors exist (e.g. pricing, features, technical specifications). We will consider suggestions concerning benefits, functional quality, value, etc; however, these suggestions must be validated by feedback from our customers. We do not accept changes that are not corroborated by actual client experience or wording changes that are purely part of a vendor’s market messaging or positioning. Any resulting changes to final scores are then made as needed, before publishing the results to Info-Tech clients. Vendor Landscapes are refreshed every 12 to 24 months, depending upon the dynamics of each individual market.

10. Info-Tech Research Group10 Value Index Ranking Methodology Info-Tech Research Group’s Value Index is part of a larger program of vendor evaluations that includes Solution Sets that provide both Vendor Landscapes and broader Selection Advice. The Value Index is an indexed ranking of value per dollar as determined by the raw scores given to each vendor by analysts. To perform the calculation, Affordability is removed from the Product score and the entire Product category is reweighted to represent the same proportions. The Product and Vendor scores are then summed, and multiplied by the Affordability raw score to come up with Value Score. Vendors are then indexed to the highest performing vendor by dividing their score into that of the highest scorer, resulting in an indexed ranking with a top score of 100 assigned to the leading vendor. The Value Index calculation is then repeated on the raw score of each category against Affordability, creating a series of indexes for Features, Usability, Viability, Strategy, and Support, with each being indexed against the highest score in that category. The results for each vendor are displayed in tandem with the average score in each category to provide an idea of over and under performance. The Value Index, where applicable, is refreshed every 12 to 24 months, depending upon the dynamics of each individual market.

11. Info-Tech Research Group11 Product Pricing Scenario & Methodology Info-Tech Research Group provided each vendor with a common pricing scenario to enable normalized scoring of Affordability, calculation of Value Index rankings, and identification of the appropriate solution pricing tier as displayed on each vendor scorecard. Vendors were asked to provide list costs for enterprise backup software and/or software licensing to address the needs of a reference organization described in the pricing scenario. For non-appliance solutions (i.e., software-only and virtual appliance architectures), physical or virtual hardware requirements were requested in support of comparing as-installed costs. Additional consulting, deployment, and training services were explicitly out of scope of the pricing request, as was the cost of enhanced support options, though vendors were encouraged to highlight any such items included with the base product acquisition. The annual software/hardware maintenance rate was also requested, along with clarity on whether or not the first year of maintenance was included in the quoted appliance/software costs, allowing a three-year total acquisition cost to be calculated for each vendor’s backup software. This three- year total acquisition cost is the basis of the solution pricing tier indicated for each vendor. Finally, the vendors’ three-year total acquisition costs were normalized to produce the Affordability raw scores and calculate Value Index ratings for each solution. Key elements of the common pricing scenario: The following is a simplification of an Info-Tech client’s infrastructure. The company is considering a green field purchase of new backup software, and would like quotations from the leading vendors in the market. Capacity All said and done, the organization has approximately 20 TB of raw undeduplicated data and is growing at a rate of 20% per year of raw undeduplicated data. The solution must be sufficient to support their infrastructure until at least the end of the 3 three-year term. For the purposes of this scenario assume that, based on a compound increase of 20% per year, the organization will have 34.56 TB of undeduplicatied data at end of year three. (continued on next slide)

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