1. New HR service Launch date - 23 April 2012 1

2. Agenda Reasons for change New HR services Responding to customer requirements Implementation 2

3. Reasons for change Responding to corporate strategy Supporting faculty and service priorities Meeting customer requirements Supporting new ways of working Contributing to HR’s 25% savings target 3

4. New HR services - principles Customer focus – quality services Service improvement – easier, simpler, quicker Supporting cultural change – self sufficiency, information sharing, collaboration Enabling more flexible use of people and resources Supporting cost savings 4

5. New HR services - examples Helpline for manager and staff queries Business partner for each faculty and service Redesigned web site to enable self service Manager toolkits to support policy and practices Better management information and data sets 5

6. New HR services - contacts HR web site: www.uwe.ac.uk/hr HR customer service email: HR@uwe.ac.uk HR helpline number: 85111 HR business partner: Learning and development: 81200 6

7. Responding to customers Business partners Faculty / service customers Customer services Self service HR website Specialist HR teams Business partners aligned to faculty / service and work closely with each leadership team First point of contact for HR advice and recruitment (temp and perm) and contract administration service for all our customers Specialist teams: -Payroll + pensions -Equality + diversity -Business development -Learning + development -Organisational development

8. Customer services Staff services HR advice Case management Resourcing Redesigned web site with search facility HR helpline HR email address for managers and staff Customer services Self service HR website

9. Business partners Strategy and planning Annual people plans – aligning HR support with business priorities Change management Performance building Developing new HR solutions Business partners

10. Organisational development 10  talent management  new blood schemes  employee engagement  new policy development  manager toolkits  employment relations Source: French and Bell (1979)

11. Learning and development Customer service programme – 150 staff AHOD development Programme managers development Support for newly created teams Managers conference - 20 June On line assessment training and support New ISIS training to reflect post OUA configurations Microsoft / SharePoint 2010 roll out 11 Specialist HR teams

12. Business development HR systems development -  e-Recruitment phase 2  Associate Lecturer  manager / employee self-service Management information and statistical returns Pay and grading (HERA and Hay) HR programme management 12 Specialist HR teams

13. Equality and diversity Support, advice and information Policy development Single equality scheme Supporting staff and student networks Production / analysis of student and staff equality data Monitoring and compliance 13 Specialist HR teams

14. Payroll and pensions Confidential advice Pensions information –Flexible / phased retirement –Pension estimates –Pension enhancement options Severance calculations and advice Specialist HR teams

15. New HR service – first three months EventTimeline CommunicationsMarch 2012 Transition to new structure1 st to 23 rd April New HR service launched – helpline and web site go live23 April 2012 New learning and development website launchedApril 2012 Staffing compendium publishedApril 2012 New staff benefits launchedMay 2012 Learning and Development open day event4 May 2012 Staff survey results publishedMay 2012 E-recruitment phase 2 goes liveJune 2012 On line payslip implementedJune 2012 Managers’ conference held20 June 2012 People plans for 2012/13 developed for each faculty and serviceJuly 2012 15

16. Comments / questions? 16