1. Proposed Service Changes for March 20, 2016 The mission of the RTA is to provide safe and sustainable mobility services to the citizens of New Orleans. More specifically, the RTA is dedicated to building and operating a safe, efficient, and effective transportation system that provides mobility, improves the quality of life, and stimulates economic development. Core principles of the RTA include dedication to rigorous safety practices, top- quality customer service, efficient use of resources, and ensuring that the service is accessible for the disabled community and senior citizens.

2. 2 Why are we proposing service changes? In 2014 and 2015, the RTA Board of Commissioners heard from riders, employers and the public about service improvements that were needed. Greater service frequency/more buses, particularly on weekends. Later service after midnight and earlier morning service. Better service reliability and dependability. More transit access to regional job centers.

3. 3 Service Change Statistics In 2016, these proposed service changes represent: 51,000 total hours 13% increase in total bus services 28% increase in weekend bus service Largest proposed service increase since 2004 Improves service on 23 transit lines 21 bus lines, 1 streetcar line (Cemeteries) and 1 new express bus line to New Orleans Airport

4. 4 Summary of Proposed Changes: Overnight Service Added (8 bus lines, 1 streetcar line) 5 AM work starts to CBD (15 bus lines) Route Changes (7 bus lines) New Route (202 – Airport Express) Additional Service (8 bus lines)

5. 5 Overnight Service Added: 39-Tulane 47-Canal-Cemeteries Streetcar 52-St. Bernard 55-Elysian Fields 63-New Orleans East Owl 84-Galvez 88-St. Claude 94-Broad 114-General DeGaulle-Sullen

6. 6 Service Added and Hours Extended: Transit LineProposed Change 10-TchoupitoulasAdditional weekend service 11-MagazineEarlier morning trips on all days 27-LouisianaAdditional weekend service 51-St. BernardAdditional service on all days 57-Franklin- Additional weekend service - Service to SUNO Lake Campus on all trips 60-HayneWeekend service added 62-Morrison ExpressEarlier morning and later evening trips 101-Algiers PointEarlier morning trips on all days 102-General MeyerEarlier morning trips on all days 115-General DeGaulle-TullisEarlier morning trips, extra late night trips

7. 7 Route Changes: 51 and 52 St. Bernard 80-Louisa-Desire 64-Lake Forest Express 65-Read-Crowder Express 94-Broad

8. 8 51 & 52 St. Bernard Route Changes: Current Routes Proposed Routes

9. 9 80-Louisa-Desire Current Route Proposed Route

10. 10 64-Lake Forest Express, 65-Read- Crowder Express, 94-Broad

11. 11 New Route: 202-Airport Express Express service between CBD and New Orleans International Airport and the north terminal construction site.

12. 12 Community Outreach & Public Comment Process RTA/Transdev staff attended 9 open houses including 5 at major bus and streetcar stops around the City 20,000 Rider Alerts distributed on buses and streetcar and at open houses Website went live for public review on January 5 Public Hearing held on January 20 and attended by 50 people RTA/Transdev staff are analyzing comments to determine how to improve current service proposal

13. 13 Digital Media & Communications RTA/Transdev’s goal was to communicate information about proposed service changes, notification of open house dates and January 20 public hearing to riders via media outlets, online, and digital media. Created dedicated Web page on Norta.com (January 5) Social media campaign launched January 5 PSAs sent to all media for media coverage Media Coverage Garnered: Television – 64 stories running from Jan 9-21. Radio – coverage across various metro radio stations from Jan 9-21. Online – 9-day digital run (Nola.com) Print – 6 articles (Advocate, AP, NOPG etc.)

14. 14 Still time to comment until February 5 www.norta.com for service proposals and proposed timetableswww.norta.com Email: servicechange@norta.comservicechange@norta.com Write to RTA: Attn: January 20 Public Hearing, 2817 Canal Street, New Orleans, LA 70119 FAX: (504) 827-8423 Call RTA/Transdev Staff at Rideline: (504) 248-3900