1. Service Guidelines and Standards Capital Metropolitan Transportation Authority Board of Directors Meeting September 2015 capmetro.org |1

2. Overview Service Guidelines and Standards were adopted by the Board of Directors in November 2011 The document calls for a biennial update Revised to include additional design and evaluation criteria based on best practices and recent service changes Review by internal staff, CSAC, and Access Advisory Committee capmetro.org | 2

3. Overview  The document consists of 3 sections:  Introduction – service classification  Service Guidelines – framework for design and allocation  Service Standards – evaluation criteria capmetro.org | 3

4. Introduction capmetro.org | Revisions to Introduction 4

5. Introduction Provides general overview of the document and how it is to be used – no change One component lists the types of services in operation - updated capmetro.org | Revisions to Introduction 5

6. Service Guidelines capmetro.org | Revisions to Service Guidelines 6

7. Service Guidelines - Overview Density and Service Coverage Land Use Destinations and Activity Centers Streets and Sidewalk Characteristics Demographic and Socioeconomic Characteristics Route Directedness Route Deviation Two-way Service Branching and Short-Turns capmetro.org | Service Guidelines - Overview 7 Route Spacing Route Length Route Terminals Service Span Service Frequency Bus Stop Spacing Bus Stop Placement Bus Stop Amenities MetroRapid Stations vs. Bus Stops Transit Centers and Park & Rides

8. Revisions to Service Guidelines (Streets and Sidewalk Characteristics) Updates language to reflect that frontage roads are not particularly conducive to providing safe and efficient transit services capmetro.org | Revisions to Service Guidelines 8

9. Revisions to Service Guidelines (Demographics) Adds supporting maps to Appendix A reflecting the areas that should be prioritized for transit service as a result of demographic and socioeconomic characteristics. capmetro.org | Revisions to Service Guidelines 9

10. Revisions to Service Guidelines (Route Directedness) Adds graphics to support Route Directedness section Adds caveat that some routes may differ with the numerical standard if time travel advantages can be proven capmetro.org | Revisions to Service Guidelines 10

11. Revisions to Service Guidelines (Route Deviation) Adds graphics to Route Deviation Section Adds that routes should strive to utilize existing transit prioritization infrastructure (e.g. transit-only lanes, corridors with transit signal priority, etc.). capmetro.org | Revisions to Service Guidelines 11

12. Revisions to Service Guidelines (Two-way Service) Adds graphics depicting Guadalupe Lavaca Transit Corridor in two- way service section capmetro.org | Revisions to Service Guidelines 12

13. Revisions to Service Guidelines (Bus Stop Spacing) Adds reference to average block sizes in downtown Austin (350-450 feet per block) capmetro.org | Revisions to Service Guidelines 13 Area type:Ideal stop spacing range (min-max): Regular local stops in Downtown or on arterial streets 800 – 1,600 feet Suburban and other low- density areas 1,200 – 2,500 feet

14. Revisions to Service Guidelines (Bus Stop Placement) Adds that mid-block stops may be considered when pedestrian crosswalks and infrastructure are present in that location capmetro.org | Revisions to Service Guidelines 14 Pedestrian Hybrid beacon mid-block crossing at Oltorf MetroRapid Station

15. Revisions to Service Guidelines (Bus Stop Amenities) Updates bus stop amenities section to include information about Capital Metro app and real time information on bus stop signage. capmetro.org | Revisions to Service Guidelines 15

16. Revisions to Service Guidelines (MetroRapid Stations) Adds section about MetroRapid Station amenities: – Cantilever transit shelter with MetroRapid branding – Real time arrival display – Seating and lean bars – MetroRapid specific route maps for routes departing from station MetroRapid stops should be placed on far- side when possible to best utilize transit signal priority Adds that nearby bus stops should be consolidated to use MetroRapid station when possible capmetro.org | Revisions to Service Guidelines 16 Republic Square MetroRapid Station Photo: KUT

17. Revisions to Service Guidelines (Park & Rides) Adds section about Transit Centers and Park & Rides – Existing System – Level of Service Ratings – Guidelines for analysis and expansion of these facilities capmetro.org | Revisions to Service Guidelines 17

18. Service Standards capmetro.org | Revisions to Service Standards 18

19. Service Standards - Overview Schedule Reliability Load Factors Ridership Productivity and Cost-Effectiveness Potential Corrective Actions New and Altered Services Service Change Process capmetro.org | Service Standards - Overview 19

20. Revisions to Service Standards (Schedule Reliability) Updates schedule reliability on-time- performance window to between 0 and 6 minutes after scheduled departure time Previous window indicated that buses were on time if they departed any given time point between 30 seconds early and 5 minutes and 30 seconds late. capmetro.org | Revisions to Service Standards 20

21. Revisions to Service Standards (Productivity) Adds operating cost per passenger by route as a measure of productivity capmetro.org | Revisions to Service Standards 21 Riders per revenue hour Route RidersAverageRating 300 Govalle 5,813 37.3143% 311 Stassney 1,205 27.9107% 320 St. John's 2,620 26.9103% 323 Anderson 1,044 17.567% 325 Ohlen 1,674 28.5109% 331 Oltorf 2,649 34.0130% 333 William Cannon 1,576 19.374% 338 Lamar/45th 827 16.864% 350 Airport Blvd. 2,317 26.5102% 383 Research 1,526 17.969% 392 Braker 458 12.950% All crosstown routes 21,709 26.1- Riders per revenue hour Operating Cost Per Passenger Route RidersAverageRating $/boarding 300 Govalle 5,813 37.3143% $3.52 311 Stassney 1,205 27.9107% $4.98 320 St. John's 2,620 26.9103% $4.51 323 Anderson 1,044 17.567% $6.90 325 Ohlen 1,674 28.5109% $4.54 331 Oltorf 2,649 34.0130% $4.00 333 William Cannon 1,576 19.374% $6.69 338 Lamar/45th 827 16.864% $6.96 350 Airport Blvd. 2,317 26.5102% $4.82 383 Research 1,526 17.969% $6.69 392 Braker 458 12.950% $10.11 All crosstown routes 21,709 26.1- Average: $5.79

22. Revisions to Service Standards (Service change process) Adds graphic describing service change process to document – Proposal development – Board process – Implementation preparation – Implementation capmetro.org | Revisions to Service Standards 22

23. Benefits Updates document to more accurately reflect existing conditions and agency goals Refines service evaluation process Along with ServicePlan2025, provides a framework for customer-driven and cost-effective service planning Route 2025 Strategic Alignment: Customer Driven Service Excellence capmetro.org | Benefits 23

24. Questions? capmetro.org | Questions 24