1. WELCOME TO ELAGOON BUSINESS SOLUTIONS PVT. LTD. Martin Burn Business Park Suite No. 7B, Block BP-3, Saltlake, Sector V, Kolkata-700091, India. Phone: (+91) 33 3044 2000, Fax: (+91) 33 3044 2050 The Bridge Between Your Business & Profit

2. Table of Content: Know More About Us Who We Are Vision & Mission Our Strength Our Team Our Services Technology

3. Know More About Us  Established by the Industry connoisseurs in 2013  Elagoon has been providing the best industry Business Process Management (BPM) Services all across the globe.  We aim at serving individual business interest at cost-effective rates.  Our delegated workforce is mainly designed for Banking, Telecoms, Ticketing & Reservation, Hotel/Hospitality, Home Appliances, Real Estate and Technical Support.

4.  We are one of the leading global Business Process Outsourcing Providers.  Supporting multinational clienteles with our team of experts across United Kingdom, US & Canada has given us a standalone identity.  Our customer centric organization believes in delivering client specific robust solutions.  Keeping in mind the industry benchmark, our subject matter experts analyze the requirement to provide the optimum solutions.  Clients can be rest assured to get 24*7 services. Who We Are

5. Our Vision  To become the front-runner in the IT & ITES Industry. Our Mission  To deliver end-to-end services and solutions to customers as per their needs and requirements.  To work with commitment and nurture the process of innovation and excellence.  To be acknowledged by the clienteles, recognized for trust worthiness, integrity and commitment towards the services provided. Vision & Mission Elagoon Expanding its business presence with its registered offices in USA, United Kingdom & Canada

6.  We believe in TEAM and there lies our STRENGTH.  When knowledge is power and unity in strength it leads to none other than Elagoon.  Since start-up, we have constantly focused on our growth and ability to build strong relationship with clients.  Elagoon’s success lies in its unique out-sourcing solutions through business process management.  We provide global networked Information Technology Enabled Services designed by our vertical market and technical expertise.  Our biggest strength is the tele caller experts who constantly refine themselves with close pointers from their seniors to expand the business. Our Strength

7.  Meet the Elagoon Business Solutions Team!  Elagoon was originated by a team of veteran IT consultants at its helm.  The team combines background in business process management, online technology, software development and HR.  Our team believes in rapid yet steady development by using the latest technologies.  We have team players who are dedicated, passionate and have the ability to learn and create new things.  Our players believe in best learning that comes from co- working and sharing ideas. Our Team

8.  Elagoon focuses on customer engagement and delivers excellent business grades through advanced technology, global resources and industry connoisseurs.  Our highly experienced experts in different industry verticals are committed towards delivering A-grade business solutions.  Our customized Business Process Solutions help clients gain value in the marketplace.  We focus on making your business grow smarter and bigger. Our experts will not just save the cost but help you work strategically. Our Services Inbound ServicesOutbound Services Online Ticketing and ReservationMarketing & Survey 24*7 Inbound Customer Services & HelpdeskLead Generation Web-Chat SupportTelemarketing Sales

9. Elagoon Technology & Resilience  We stick to high-tech use of business process in order to meet the new technology edge.  Our focus is to improve the entire business process enabled by the upgraded technology and resilience services. Technology Platforms  Award winning Contact Centre platform  Feature rich – ACD/IVR/PBX, blend inbound/outbound, voice logging, webchat, snoop, 3-way calling Connectivity  An array of internet and voice connectivity from multiple telcos  Broadband via optical link from ISP with protected fibre from building to local Pop Power & Security  24 hour instant UPS battery back-up  In-building diesel generator Technology

10. Elagoon Business Solutions Office Location Address Contact Info Martin Burn Business Park, Suite No. 7B, Block BP-3, Saltlake, Sector V, Kolkata-700091, India, Phone: (+91) 33 3044 2000 Fax: (+91) 33 3044 2050, Email: contact@elagoonites.com Web: http://www.elagoonites.comcontact@elagoonites.comhttp://www.elagoonites.com https://www.facebook.com/elagoonbs https://twitter.com/elagoonbs https://plus.google.com/10344330584159 2441531/posts https://www.linkedin.com/company/elag oon-business-solutions

11. Elagoon Corporate BPO Family Welcomes You Elagoon Business Solutions Pvt. Ltd. is known as the most reputable business outsourcing firm in the Eastern India (W.B) Elagoon Business Solutions Pvt.Ltd. Martin Burn Business Park, Suite No. 7B, Block BP-3, Saltlake, Sector V, Kolkata-700091, India. http://www.elagoonites.comhttp://www.elagoonites.com Phone: (+91) 33 3044 2000 Fax: (+91) 33 3044 2050