1. From Registration to Accounts Receivable – The Whole Can of Worms 2007 UBO/UBU Conference 1 Briefing:CHCS Updates Date:22 Mar 2007 Time:1010 - 1100

2. 2007 UBO/UBU Conference From Registration to Accounts Receivable 2 Objectives Provide an overview of “issue” resolution Briefly discuss known issues Report on status of pending resolutions

3. 2007 UBO/UBU Conference From Registration to Accounts Receivable 3 Issue Resolution Identify a software problem – Is it broken or is it a training issue - ??-??? Review Release notes Check for informationals on Field Services Forum – https://fieldservices2.saic.com/ https://fieldservices2.saic.com/ Report the problem – Follow site guidance – Contact the MHS Helpdesk http://www.mhs-helpdesk.com/Pages/contact_us.asp (800) 600-9332 (CONUS) (866) 637-8725 (OCONUS) Follow-up – If you don’t like the answer or if it does not satisfy your needs elevate the problem through your service manager.

4. 2007 UBO/UBU Conference From Registration to Accounts Receivable 4 Known Issues UB92 Print Problems for Inpatient Bills – A bill will not print if there is a problem but can that problem be fixed at site? – Cannot print more than one UB92 at a time. Bills print the first one fine but subsequent are off line Bills generated for expired or invalid accounts – Workaround is to write off the account or initiate a trouble ticket Reopen MSA accounts – Not an easy solution because it is a design change Old MSA accounts reopening on MMR/1860R – Under investigation, initiate a trouble ticket

5. 2007 UBO/UBU Conference From Registration to Accounts Receivable 5 Known Issues There is no way to globally add a new policy for all the patients who currently hold a policy with Mailhandlers. – Instructions have been provided to TMA VPOC for re-pointing Mailhandlers to First Health/Coventry DD7A reconciliation – Duplicate entries There is a gap in the time between the effective date of the old and new rate. – CITPO approved this month and SIR is in development

6. 2007 UBO/UBU Conference From Registration to Accounts Receivable 6 Pending resolutions UB92 Print Problems for Inpatient Bills – Fix is contained in release in CP 308 – If still experiencing problems, contact the MN helpdesk and place a ticket. (help@mhs-helpdesk.com)help@mhs-helpdesk.com Provide the correct HIC ID, Coverage Type and Ranking Bills generated for expired or invalid accounts – Cannot manually close inpatient accounts and force MSA bill OHI shows open after it has been expired – Coverage last update is not updated correctly CP312 - 34637 Payment History Data is incorrect – UB92 prints corrupt payment history data. In development. 34515 is in development. – May be fixed by converting the account

7. 2007 UBO/UBU Conference From Registration to Accounts Receivable 7 Pending resolutions 34508 – Balance check incorrectly updates payment totals. Awaiting CP assignment 34516 – MMR/MMD/1860R report inconsistencies. In development. 34570 – Unable to close TPC account and open MSA CP310 34527 –Gap time between effective date of old and new rates. In development.

8. 2007 UBO/UBU Conference From Registration to Accounts Receivable 8 Summary We’ve discussed the process for identifying, reporting and follow-up for CHCS issues. Known issue fixes must go through a lengthy process before you see results. You now know many of the fixes and issues we are working on.

9. 2007 UBO/UBU Conference From Registration to Accounts Receivable 9 QUIZ Q: This presentation was helpful _____ – A: Y – B: N Q: A trouble ticket can be initiated by: – A: Screaming loudly for help – B: Send email to help@mhs-helpdesk.comhelp@mhs-helpdesk.com – C: Call (800) 600-9332 (CONUS) (210) 767-5250 (Direct) (866) 637-8725 (OCONUS) – D: Either B or C