3.  Public Sector Capacity Building  Some measures taken by Government  Innovation in the public sector  A2I (QWs like UISC)  Epilogue

4.  Year 2021 is the Golden Jubilee year of our independence  Hence the Vision 2021  The Vision is to become a middle income country by the Year 2021 through exploiting potentials of the human resources by using ICT in every possible sphere of life  Digital Bangladesh

5.  Worldwide recession  Budgetary constraints at the national level  Governments are required to do more with fewer resources  This calls for reforms of the civil service  Steps to augment the capacity of the public sector offices and agencies to increase their productivity

6.  Public Administration Training Policy (PATP)  Mandatory “Foundation Training” for all entry level civil service officers  Advanced Course on Administration and Development (ACAD) for the mid level officials  Senior Staff Course (SSC) for the high level civil servants  Higher studies abroad

7.  Civil Service Award is being introduced  This reward system will encourage improving the service delivery  Personnel Management Information System (PMIS) has been introduced which contains all necessary information to take decisions regarding posting, transfer and promotion of officers, etc.

8.  Cluster of Ministries and Divisions  Enhanced PMIS  Second generation citizen’s charter  The Annual Confidential Report (ACR) will be replaced by the performance based evaluation system (APR)

9.  A2I Programme is an e-government umbrella project under the Prime Minister’s Office  The slogan is “services at doorsteps”  Instrumental in introducing e-services in the country  It elaborated on the Digital Bangladesh vision by setting out strategies and priorities  A2I helped other sectors such as agriculture, education and health to prepare visions for their respective e-services  The Union Information Service Center (UISC)  The District E-Service Center

10.  Capacity building was a key thrust of the a2i program  Not limited to workshops and training; they were also closely connected with hands-on design and delivery of e-services  Three main goals: (a) sensitizing government officials, peoples’ representatives, teachers and entrepreneurs; (b) facilitating the development of e-services with relevant technical know-how; and (c) building confidence among key stakeholders  The programme struck up several partnerships with the government, private sector, NGOs and development agencies

11.  Some simple parameters of innovation are: › reduction of Time, Cost and Visit (TCV) for citizens, › use of simple tools for Service Process Simplification (SPS) › BPR (Business Process Reengineering) › small projects as “Quick Wins” (QWs)  The TCV, SPS and QW nexus brought benefits for mass people  Innovation Teams (iTeam)  Innovation Fund under the a2i programme

12.  Service delivery system to the doorsteps of the clientele  Further decentralization  Access to the information and service are easier for the rural people  Most of the information and services are in accordance to the need of the people  Agriculture, health, education, natural disaster management, industry and business, overseas employment, etc.  UISCs are located at the Union council complex for easier access by the clientele

13.  Breaking bureaucratic practices and ‘comfort zone’  Tolerance to failure and space for experimentation  Partnership and collaboration  Empathy for citizens  Creation of an ecosystem in public administration

14.  Immersion --> Execution --> Recognition  iTeam members should develop empathy for citizens  e-learning system for public sector training institutions.  Innovation Forum (iForum) in central level  Innovation Circle (iCircle) in field level

15.  Commitment to ensure quality public service delivery through establishing more transparency and accountability in the system  More efficient and effective civil service through continuous innovation  Sharing of knowledge and experience is the key