1. ANMOL Application V 1.0.12 Last updated on : 15th March 2016
© 2016 Ministry of Health and Family Welfare
Government of India
All Rights Reserved

2. ANMOL Activation Process
Ready
Login
Data Download
Install

3. First Time Process Install the ANMOL Application1
Install the ANMOL Application 2
Click on the ANMOL icon 3
Select the Todays’ Date 4
Select the State “Test Andhra” 5
Enter the ANM ID 6
Click on “Submit” Button 7
Wait for “Data to be downloaded” 8
Entre Default Password and change Password

4. Install the ANMOL application
Follow step by step.

5. Click on ICON to Start

6. Check Todays’ Date
Click on Correct.

7. Main Screen
Default Language – English Click on ANM Login.

8. Select State Enter ANM ID
Click on Submit. One time activity.

9. Loading ANM Details
Wait patiently for the data to download. One time activity.

10. Main Screen
After loading ANM Details check for ANM ID within the bracket. Click on ANM Login.

11. Change Password
Default Password: ANM Registered Mobile Number. One time activity.

12. Login Screen
Enter new password Click on Login.

13. Connection Error
Do not panic. Check the internet connectivity. TRY AGAIN…

14. Implementation protocol

15. Activities to be performed by MOIC: Common issue that may arise during the activities and resolution to them
S.No
Activity
Common Issues
Resolution 1
Download app from Google Play store & Verify whether it is latest version
Check the version number on the home screen of ANMOL, it should be same as on google play store 2
Download the complete data from RCH Server
Alert internet connection failure
Verify the internet / Wi-Fi is properly connected & retry 3
Verify the count of EC/PW/ Child shown as popup in ANMOL application
Displayed Count mismatch from the numbers in RCH register / ANM
The app should not allow to login if incomplete data is downloaded, If allowing contact helpdesk with ANM ID,
App doesn’t allow to enter no retry 4
Hand it over to ANM and ask her to change password
Default password not correct
Verify from the password list available with MOIC, if still issues exists contact helpdesk 5
ANM Logins
Login unsuccessful
Check whether she is using correct default password (Mobile number registered in RCH Portal)
Default password is correct, Contact helpdesk with the error message

16. Activity Common Issues Resolution
Activities to be performed by MOIC: Common issue that may arise during the activities and resolution to them
S.No
Activity
Common Issues
Resolution 6
Ask ANM to verify her Name, ANM ID and Phone Number
ANM Name, ANM ID or Phone number is wrong
Verify the ANM details from RCH Portal if details are wrong contact State team, if right contact help desk 7
Ask ANM to verify her hierarchy , Village list and ASHA List
Village, ASHA missing or hierarchy is wrong
Verify the list from common master, if wrong contact state. If correct contact helpdesk 8
Ask ANM to verify records of EC, PW & Child etc.
If any record is missing
Contact helpdesk with sample RCH id’s 9
Entry / update 5 records from each ANM & ensure synchronization with server
Synchronization fail
Check internet connectivity, if still issue persists contact help desk with ANM Id and location details 10
Verify the records updated on RCH Portal
Records not visible on RCH portal
Contact help desk with ANM Id and location details
Note: To ensure that application is properly installed and all data is properly downloaded assemble all ANM in good connectivity / WIFI area with minimum 512 KBPS Speed

17. District Helpdesk S.No Composition 4 members for each district 1
Allocation
1 revenue division for each member 2
Infrastructure required
2 Laptops with data card
4 Tablet with SIM
Dedicated room with table & chairs 3
Access
Access to RCH Portal
Access to Common Master
Access to health Provider Master
User Manual , FAQ and Trouble shooting guidelines 4
Escalation Matrix
ANM Contacts MOIC for any Issues
MOIC try to resolve the issue, if not resolved will escalate to district help desk
Help desk will compile the issues and will try to solve, if not resolved will escalate to State Team
State team will compile the issues specifying priority and will share with central PMU team

18. District Helpdesk S.No Composition 4 members for each district 6
Activities of District Help Desk
Try to Solve or recreate issues at their end
Compile ANM wise technical issues (in prescribed format) , test them and send to State Team and make follow-up
Compile module wise requirements and share with State Team
Escalate operation issues to State Team
Escalate mapping, health provider entry and common master related issues to State
Orient / guide MOIC for any trouble shooting.

19. District Helpdesk S.No Composition 4 members for each district 7
Classification of Issues
Operation issues ( To be assisted by State Team )
Technical issues dependent of RCH portal – To be verified by State Team if required seek support from Central NIC / PMU
Technical issues related to ANMOL application - To be compiled by State team and share with central team / PMU
Operation Issues
Tablets not working
Internet connectivity not available
Transfers or creation of ANM etc.
 Technical Issues (Dependent on RCH Portal)
Village mapping issues
Health provider Master issues
Village profiles not entered
Re registration of EC etc.
 Technical Issues (Related to ANMOL Application)
Inconsistent, inaccurate, loss or missing data
Application crash
Non responding modules or errors
Synchronization issues
Issues related to data fields and other modules
New provisions or requirements

20. Support Centre

21. Support Centre

22. Contact Details Level 1 District Level 2 State Level 3 Center / PMU
URL
User Name
Password
anmolapp.co.in/scp

23. RCH Modules Pregnant Women Eligible Couple Children Registration
Tracking
Eligible Couple
ANC
Delivery
PNC (PW / Infant)
Pregnant Women
Immunization
Direct Registration
Children

24. Hierarchy
Village
Sub Centre
PHC
CHC
SDH DH
ANM
ASHA