1. Welcome to the HMN Webinar Series! To ensure the quality of your experience, please: ▪ Check to see if your speaker is activated. When activated, the speaker icon at the top of the screen should appear green. To ask a question/make a comment at any point throughout the webinar, type using the chat room in the bottom of the screen. We’ll address your questions during the discussion portion of the webinar. Thank you! We will begin shortly!

2. Morneau Shepell: Supporting International Students HMN Webinar Series Session #16, April 2016

3. Welcome and About HMN The Healthy Minds Network Research-to-practice network based at University of Michigan Public health approach to mental health among young people HMN Research-to-Practice Objectives: (1) produce knowledge (research) (2) distribute knowledge (dissemination) (3) use knowledge (practice)

4. HMN Announcements ▪ Healthy Minds Study 2016-17: ▪ Jed Campus Program partnership ▪ Center for Collegiate Mental Health (CCMH) partnership ▪ Modular survey design

5. Today’s Webinar ▪ Morneau Shepell: Supporting International Students ▪ Presenters: ▪ Matthew McEvoy, Director of International Student Support ▪ Matthew McCreary, Director of Student Support Programs ▪ Discussion Please submit questions at any point throughout the webinar using the chat box!

6. Supporting International Students Matthew McEvoy- Director, International Student Support Matthew McCreary- MA – Director, Student Support Programs

7. Agenda 1 Introductions The Unique Needs of International Students Technology and Supporting Young Adults International Student Support Program Overview Case Study

8. About Morneau Shepell 50 years old; publicly-listed on the Toronto stock exchange Morneau Shepell (MSI) is the world’s leading provider of Employee Assistance Programs (EAP) and a global pioneer in the industry for the past 20+ years Based in Toronto, MSI currently provides expatriate and localized EAP support in 200+ languages and in 170 countries around the world to corporate, small business and public sector clients Currently providing International Student Support to 26 Institutions across Canada 2

9. Student global mobility is an increasing trend 4.5 M Globally (2014/2015) >970,000 US (2014/2015) 8 M Globally (2025) 562,000+ (2014/2015) 1,000,000+ (2025) The United States is the leading destination for International Students and the supply continues to grow 3 Saudi Arabia (7%) South Korea (8%) China (31%) India (12%) Other (42%) *Open Doors Report on Institute of International Education 2015**

10. Linguistic Communication preferences Peer-peer relationships Difficulty verbalizing issues Academic Different learning approach Different academic structure with fewer deliverables Cultural Adaptation issues Nutritional and financial concenrs Stigma around reaching out for support International students face a number of unique challenges 4 All of these challenges result in an increased risk of developing mental health issues and academic troubles Social Difficulty forming relationships with other students Feelings of isolation and social anxiety

11. Personal Stigma Stigma is elevated among international students, but challenges vary by culture 5 7% Personal Stigma 19% Domestic students International students 50% More Screen positively for depression or anxiety Received counseling in the past year South Korean StudentsChinese Students Saudi Arabian Students Have experienced discrimination When compared with US Domestic students, the following issues were uncovered: *Healthy Minds Network Annual Survey 2015* 50% Fewer2.5x More

12. Seek non- traditional methods of support Often don’t recognize the term ‘mental health issue’ May present with physical health complaints Prefer to speak in their own language A need for an alternative approach to support 6 17.5% According to the AUCCCD 2014 Annual Survey: Of Campus Counseling Centers surveyed took specific steps to outreach to International Students *Association for University and College Counselling Centre Directors 2014 Annual Survey *California Mental Health Services Authority According to CalMHSA, South Asian students:

13. Matching culture during counseling leads to better results LanguageCulture 96% Overall user satisfaction rating 77% Of users reported improved mental health Of users reported improved productivity 64% 7 *Morneau Shepell Expatriate Employee Assistance Program Data

14. 80% Of young adults report texting as #1 form of communication 1 92% Of young adults report going online daily 1 Technology trend: Students are spending more time connected to their devices 8 9hrs Estimated time per day young adults spend connected to media 2 *1) PewResearchCenter- Teens, Social Media & Technology Overview 2015 2) ComScore- ComScore Media Metrix Multi-Platform, US, Dec 2014*

15. 9 Success from digital methods of counseling with young adults Of interactions were at night or on the weekend Of all cases were delivered remotely Overall user satisfaction rating for remote support 70% 60% 96% (Morneau Shepell Research - 2014) Groups that utilize technology for programs in a workplace setting are able to engage new users: 63% Of new users would not have reached out through alternative methods

16. The Solution – Our International Student Support Program (ISSP) 10

17. Integration with on campus resources Outcomes based success measures Ongoing remote counseling Digital content 24/7 Real time support Culturally and linguistically adapted International Student Support Program targets students that wouldn’t normally seek help 11

18. Expertise and experience with international students/employees Multicultural, multilingual expertise and personal international experience Participation in ongoing professional development, including digital methods of counseling and emerging international student issues Highly qualified cultural experts, linguistically matched Minimum of Master’s Degree in counseling related field with a minimum of five years’ experience 12

19. Remote access to resources and support in a way that is both effective and convenient TelephonicChatAppWeb 13

20. The ISSP integrates with and complements existing on campus resources to provide a holistic and seamless support network for your international students: The Circle of Care 14 On campus counseling Domestic support hotline Long-term medical care Crisis support Emergency services Campus security International office International Student International student support program

21. International Student Support success story Stress + Cultural Adaptation 40% of all cases Depression 10% of all cases Anxiety 7% of all cases Help seeking behaviour 4X 25% Tele & Video Counseling Chat Counseling Single Call Resolution 31% 44% “The ISSP was a lifesaver- actually saved my life"- International Student 15

22. Summary of the ISSP Successfully target students who wouldn’t normally seek support Please reach out to learn more: 1.416.355.5498 or mmcevoy@morneaushepell.com Cultural and linguistic matching 24/7 Accessibility Integrates into existing campus resources 16

23. Discussion (Q&A) To pose a question, please submit your question using the “Chat Room” in the bottom corner of the screen.

24. More Information Morneau Shepell www.morneaushepell.com | mmcevoy@morneaushepell.com Healthy Minds Network www.healthymindsnetwork.org | healthyminds@umich.edu