1. Thames Valley review of rehabilitation services for patients diagnosed with head and neck cancer following treatment Siân Lewis Macmillan Clinical Lead Dietitian 24 th February 2016

2. Rehabilitation To restore a patient’s roles and functions as far as possible, and help them to adjust to limitations where required (Cancer Taskforce 2015) Focus is primarily rehabilitation services - dietetics, nursing, psychology, occupational therapy, restorative dentistry, SLTs and physiotherapy -To ensure prudent healthcare and co-production a multi-disciplinary team approach led by the surgeons and oncologists is paramount

3. Project background 2012: Concerns were formally raised regarding the overall current provider capacity to deliver a service to meet HNC patient’s demands and be compliant with national guidelines Patients felt there was a lack of specialist workforce in restorative dentistry and AHPs such as dietetics and SLTs SCN approached Macmillan for funding towards a major scoping project

4. Achieving world-class cancer outcomes Cancer Taskforce 2015 How should we improve the QOL of patients after treatment & at end of life? Recommendation 63: The NHS and partners should drive forward a programme of work to ensure that people living with and beyond cancer are fully supported and their needs are met. Recommendation 65: NHS England should accelerate the commissioning of services for patients living with and beyond cancer, with a view to ensuring that every person with cancer has access to the elements of the Recovery Package by 2020 Recommendation 67: NHS England should pilot stratified follow-up pathways of care for other tumour types

5. Cancer of the UAT NICE 2016 Follow up Ensure people with cancer of the upper aerodigestive tract and their carers have tailored information about the symptoms of recurrence and late effects of treatment at the end of curative therapy Consider structured, risk ‑ adapted follow ‑ up using locally ‑ agreed protocols for people who have had curative treatment for cancer of the upper aerodigestive tract. Use the follow ‑ up protocols to: -Help improve QOL, including discussing psychological issues -Detect disease recurrence or second primary cancer

6. Aims & Objectives Aim: The main aim of the scoping project is to identify and understand key areas within the rehabilitation services for HNC patients where the support and care is not met and needs enhancement

7. Aims & Objectives Objectives: Identify the number of HNC patients Map current services for HNC patients within the network Identify gaps in current service provision Identify models for service development to support HNC patients Identify staff involved with HNC patients and their needs

8. Incidence of new cases of HNC in Thames Valley SCN National Cancer Registration Service 2015 Tumour siteNumber of new cases of HNC diagnosed per annum 201120122013 Lip, tongue & oral cavity 156152148 Salivary glands242841 Pharynx & tonsil758389 Nose, ear, sinus & larynx 8610488 Total341367366

9. CCGNumber of new cases of HNC diagnosed per annum 201120122013 NHS Aylesbury Vale342227 NHS Bracknell & Ascot161814 NHS Chiltern385137 NHS Milton Keynes373633 NHS Newbury & District131922 NHS North & West Reading 151620 NHS Oxfordshire979398 NHS Slough111519 NHS South Reading13914 NHS Swindon353436 NHS Windsor, Ascot & Maidenhead 112821 NHS Wokingham212625 Total341367366

10. Methodology Main activities conducted: Mapping of current services within the network and identification of gaps Patient experience using focus and support groups Education and training needs of the workforce Recommendations

11. Mapping current services

12. NHS Aylesbury Vale CCG NHS Newbury & District CCG NHS North & West Reading CCG NHS South Reading CCG NHS Wokingham CCG NHS Bracknell & Ascot CCG NHS Chiltern CCG NHS Slough CCG NHS Winsdor, Ascot & Maidenhead CCG NHS Swindon CCG NHS Milton Keynes CCG 2 NHS Oxfordshire CCG 3 5 4 6 7 1 1.Great Western Hospital 2. Milton Keynes Hospital 3. Churchill Hospital 4. Royal Berkshire Hospital 5. Stoke Mandeville Hospital 6. Wexham Hospital 7. Wycombe Hospital

14. NCAT workforce mapping tool

15. Main findings Limited access to MDT post treatment HNA not being completed due to time constraints Variation in services across the network Data activity supports development of pay band 4 role

16. General Practitioners: Rehabilitation services should be provided by cancer centres/ units -Skills & expertise -Access to members of MDT End of Treatment summary could be used as education tool Use of modern technology -Internet -Mobile phones -Videoconferencing

17. Patient experiences

19. Findings High praise from patients and their carers for the care they had received during their treatment Lack of access or delays with referrals to some rehabilitation services such as SLT, physiotherapy, dentistry and psychology - some patients accessed services privately Lack of restorative dental services - lack of dental staff, waiting times for treatment and location of services Local support groups seem invaluable - provided additional psychological and emotional support Laryngectomy patients report some difficulty in accessing SLT services - standard approach in prosthesis replacement across the network

20. Need to be provided with more information regarding side effects of treatment and specific HNC services Some patients felt that an EOT meeting which included a holistic assessment and provision of information specific to them would be beneficial H & WB events were valued - carers felt that they were included Patients valued texting service - ease of communication with CNS during periods of speech difficulties Milton Keynes: -Highly valued the support and care provided by SLT and community dietitians -Significant lack of co-ordinated services, access to rehabilitative services and communication

21. Education & training needs of workforce

22. Overall response rate for the questionnaire was 78% Highest response rate was by dietitian and SLTs, lowest was OT Majority of education was in the form of self-directed learning 69% felt that their education and training needs not met Top three priorities: -Opportunities to work across network -HNC specific training -Improved psychology, counselling and communication training Findings

23. Recommendations

24. Hub and Spoke Model

25. One team providing after care services: -Attached to hub and hosted by OUH -Regular rehabilitation OPCs to spokes Team would consist of: -Care coordinator -CNS -Dietitian -SLT -Musculoskeletal physiotherapist Version A

26. Increase in workforce at each spoke: -CNS -Dietitians -SLT -Access to musculoskeletal physiotherapist AHP rehabilitation clinic in conjunction with local medical review Version B

27. Hybrid of version A and B Three community teams each covering two localities -Locality Team 1: OUH and GWHT -Locality Team 2: RBH and FHFT -Locality Team 3: BHT and MKH -Access to musculoskeletal physiotherapist Each team would consist of a CNS, Dietitian, SLT and access to musculoskeletal physiotherapist AHP rehabilitation clinic in conjunction with local medical review and local H&WB events Version C

28. Summary Patients should be offered stratified follow-up pathways Development of local specialist HNC teams Increase rehabilitation staff at cancer units Development of the pay band 4 role within cancer centres Increase restorative dentistry services Better access to physiotherapy, lymphoedema and OT services Develop and implement a programme of new learning opportunities and ensure protected time

29. Acknowledgements Steering group Kim Bowles Nick Crowson-Towers Dr. Richard Fisher Sam Penney Helen Petley Mr. Priy Silva Allan Warnock All staff and patients who helped and contributed to the project