1. Due to the competitive nature of this document, the information contained within is considered to be of a proprietary and confidential nature and shall not be copied, printed or otherwise reproduced without the express written permission of American Express. CAR Registration and User Profiles

2. 2 Business Objective Enable the Program Administrator(s) to manage key elements of user profiles, including products, groups, and security/compliance monitoring of products, roles, and IDs. This allows companies to control who has access and the roles they should be performing.

3. 3 Agenda Lesson 1: Self-Registration  No Approval  Lesson 1B: User Registration Approval (if applicable) Lesson 2: Searching for a Profile Lesson 3: Creating a Profile  Products  Corporate Account Reconciliation  System Administration Lesson 4: Changing a Profile Lesson 5: Enabling/Disabling a Profile Lesson 6: Deleting a Profile Lesson 7: ‘Reports’ to monitor Profiles and Cards

4. 4 Lesson 1: CAR Self-Registration Objective: By the end of this lesson, the PA should know how to instruct a user to self- register for an @Work Corporate Account Reconciliation (CAR) User Profile. Why Is This Important: A Profile is basically the User ID and associated permissions that enable a user to access the system and perform the tasks/activities for which she/he is responsible. A user can self-register as a Cardmember. If any other type of access is necessary, the cardmember/user needs to contact the Program Administrator to have the additional access added to his/her profile.

5. 5 Lesson 1: Self-Registration Step by Step Instructions: 1 of 8 StepAction 1Obtain your Company Key from the CAR Self-Registration document or company website 2Logon to the URL: https://amex.iers.ihost.com 3Copy and paste the Company Key into the Company Key field 4Click Register Now

6. 6 Lesson 1: Self-Registration Step by Step Instructions: 2 of 8 StepAction 1Select Language from dropdown 2Enter your first name, middle initial, last name 3Enter a unique User ID (5-32 characters - only letters and/or numbers) 4Choose a Challenge question from the dropdown (3 choices) Enter a response – which is CASE SENSITIVE 5Enter your complete email address including the @ sign and what follows 6Select Corporate Account Reconciliation 7Click Next

7. 7 StepAction 1Enter your 15 digit Card Number 2If you have more than one card, enter 1 st number, then click “Add Another Card”. 3Click Next when all of your card numbers have been added. Lesson 1: Self-Registration Step by Step Instructions: 3 of 8

8. 8 StepAction 1Verify the information you have entered is complete and correct. Click Submit. Note: If you need to make corrections, click Cancel to return to the previous screen 2You will receive an email notification when your registration is complete containing your temporary password Lesson 1: Self-Registration Step by Step Instructions: 4 of 8

9. 9 StepAction 1Obtain the temporary password for your new User Profile. Lesson 1: Self-Registration Step by Step Instructions: 5 of 8

10. 10 StepAction 1Enter the User ID you created 2Enter your temporary password 3Click Log In Lesson 1: Self-Registration Step by Step Instructions: 6 of 8

11. 11 StepAction 1Copy and paste the Company Key into the Company Key field Note: You can obtain your Company Key from the Self-Registration Document or from your Program Administrator. 2Enter your Challenge Response (based on one of three questions you chose); remember this is CASE SENSITIVE 3Click Submit Lesson 1: Self-Registration Step by Step Instructions: 7 of 8

12. 12 StepAction 1Type in a new password (6-14 characters, at least one letter, one number, and no spaces) 2Re-enter your password 3Click Change Lesson 1: Self-Registration Step by Step Instructions: 8 of 8

13. 13 Lesson 1B: User Registration Approval (if applicable) Objective: By the end of this lesson, the PA should know how to approve a profile in @Work Corporate Account Reconciliation (CAR). Why Is This Important: Some clients want to approve all requests for CAR profiles (IDs) instead of allowing users to completely self-register. User Registration Approval inserts the Program Administrator into the process, requiring them to approve the request before the temporary password is sent to the user.

14. 14 Lesson 1B: User Registration Approval Step by Step Instructions: 1 of 5 StepAction 1Follow the steps in Lesson 1 2User will receive a Registration notice. Note the message that will be displayed when self- registration request is complete. The temporary password IS NOT sent immediately 3Program Administrator will log-in to System Administration and go to the CAR Company Administration folder 4Select User Registration Approval

15. 15 Lesson 1B: User Registration Approval Step by Step Instructions: 2 of 5 StepAction 1Registrations requiring approval will be displayed 2If you have more than one site, select Remits dropdown to display only the requests for a particular remit 3Double click on the name to be reviewed (or highlight row and click on the Open folder 4The Registration approval for window will appear. Click Next to proceed

16. 16 Lesson 1B: User Registration Approval Step by Step Instructions: 3 of 5 StepAction 1The CAR Cardmember role will be checked by default 2If additional roles are needed, check at this time (e.g. CAR Cardmember Manager above) 3Click Next

17. 17 Lesson 1B: User Registration Approval Step by Step Instructions: 4 of 5 StepAction 1Observe the gray bar to determine which Role and associated information is being requested. 2Add the necessary Card Number(s). Click on the to see list from which to select. Click cardnumber needed to display in Card Number box and then click Add Card Note: Same Steps as in Lesson 4 – Creating a Profile regarding how to add Card Numbers 3Click Next

18. 18 Lesson 1B: User Registration Approval Step by Step Instructions: 5 of 5 StepAction 1Observe the gray bar to determine which Role and associated information is being requested. 2The card number(s) entered by the user at self-registration will be displayed. If additional card numbers need to be added, repeat the steps noted on previous screen. 3Click Next 4(no screen print above) Complete information requested on additional screens as appropriate (following steps in Lessons 4 and 5 – Creating and Changing profiles) 5The last screen is Action. Either choose to Approve or Reject registration request. 6If Approve is selected, message you receive. Click Ok

19. 19 Lesson 2: Searching for a Profile Objective: By the end of this lesson, the PA should know how to search for a profile in @Work Corporate Account Reconciliation (CAR). Why Is This Important: Before trying to create any new Profiles, you should search to see if one exists. Also, you will need to be able to find Profiles in order to change access, update key information, etc.

20. 20 Lesson 2: Searching for a Profile Step by Step Instructions: 1 of 2 StepAction 1Go to System Administration Expand the + next to CAR Company Administration 2Click User Profile Maintenance 3Click the Find icon 4Click the dropdown next to Last Name This will allow you to search for users by one of four different search criteria

21. 21 Lesson 2: Searching for a Profile Step by Step Instructions: 2 of 2 StepAction 5Type in Last Name or any part of the last name for which you are searching. You can use wildcards (*) to narrow the search. If you do not put in any value, all users will be returned. Then click Find 6When the list is returned, highlight the Person whose profile you wish to review. Click Ok. NOTE: if there is only one match to your search, the profile will be automatically returned.

22. 22 Lesson 3: Creating a Profile Objective: By the end of this lesson, the PA should know how to create (add) a new profile in @Work Corporate Account Reconciliation (CAR). Why Is This Important: Any individual who will need access to the tool to view, review, reallocate, and/or approve transactions will need a User Profile. For security purposes, profiles should not be shared. Having unique profiles allows card numbers and access to be linked to specific individuals; it also allows the Program Administrator to monitor access and report on usage and approval as necessary to meet compliance requirements.

23. 23 Lesson 3: Creating a Profile – All Profiles Step by Step Instructions: 1 of 5 StepAction 1Complete the steps in Lesson 2 – Searching for Profile Note: It is a ‘Best Practice” to search for a Profile before creating one 2Once you have determined an existing profile DOES NOT exist, click on New 3Type in the User ID you would like to create Note: If the ID already exists across all CAR clients, an error message “User profile already exists’” will be generated. You will need to click New again (Steps 2 and 3 again). 4Click Ok

24. 24 Lesson 3: Creating a Profile – All Profiles Step by Step Instructions: 2 of 5 StepAction 1The new User ID will be displayed (grayed out) 2Complete the requested information: Last Name; First Name; Middle Initial; Email address; and Language (use dropdown to select) Make sure the email address is a complete address 3Click Next

25. 25 Lesson 3: Creating a Profile – All Profiles Step by Step Instructions: 3 of 5 StepAction 1Select the dropdown to pick one (1) of three (3) challenge questions 2Type in the challenge response Note: It is CASE SENSITIVE Continue to next page …

26. 26 Lesson 3: Creating a Profile – All Profiles Step by Step Instructions: 4 of 5 StepAction 1You will select either Product or both, depending on what the user being created needs to perform 2Check Corporate Account Reconciliation IF the User needs to view, review, and/or reallocate transactions 3Check System Administration IF the User being created needs to perform system administration functions such as creating/editing/deleting users, managing card defaults, maintaining validation tables, running data extracts, etc. 4Click Next

27. 27 Lesson 3: Creating a Profile – All Profiles Step by Step Instructions: 5 of 5 StepAction 1Result IF you only selected Corporate Account Reconciliation as the Product on the previous screen (defaults to having CAR Cardmember checked) 2Result IF you only selected System Administration as the Product on the previous screen 3Result IF you selected BOTH Corporate Account Reconciliation and System Administration as the Products on the previous screen (defaults to having CAR Cardmember checked)

28. 28 Lesson 3: Creating a Profile Step by Step Instructions: Roles in CAR Product The following pages focus on the steps for assigning Roles to the End User to use the CAR product  Accounting Manager  Role for users who need to review/audit transactions with a specific accounting value(s)  BCA (Basic Control Account) Manager  Role that serves many purposes as it gives access to ALL cards and transactions under that BCA  Program Administrators are typically BCA Managers as well  Cardmember Manager  Role for managers who need to view, approve, and/or reallocate transactions of their direct reports  Cardmember  Role for individuals who have their own cards and need to review and/or reallocate transactions  Non-manager role  Requestor  Role for users to view transactions based on a requestor name that is passed with the transaction rather than having account number based permissions.

29. 29 Lesson 3: Creating a Profile – CAR Product Step by Step Instructions: 1 of 14 StepAction 1 Place a Check next to each role (group) the Profile (user) needs; click Next Cardmember: Role for individuals who have their own cards and need to review and/or reallocate transactions. Non-manager role Cardmember Manager: Role for managers who need to view, approve, and/or reallocate transactions of their direct reports BCA (Basic Control Account) Manager: Role that serves many purposes as it gives access to ALL cards and transactions under that BCA. Program Administrators are typically BCA Managers as well Accounting Manager: Role for users who need to review/audit transactions with specific accounting value(s) Requestor: Role for users to view transactions based on a requestor name that is passed with the transaction rather than having account number based permissions.

30. 30 Lesson 3: Creating a Profile - CAR Product Step by Step Instructions: 2 of 14 StepAction 1The gray bar informs you as to the Product (CAR) and role being addressed. In this case: Accounting Manager for the CAR tool 2Select Site from Site dropdown by clicking to highlight the appropriate site 3Select Link Type from Link Type dropdown. Link Type displays key accounting fields 4You will now have to select a value by clicking on the dropdown or … option Continue to next screen

31. 31 Lesson 3: Creating a Profile - CAR Product Step by Step Instructions: 3 of 14 (continued) StepAction 5Click on the dropdown box or the … option to discuss values from which to choose 6Click on the value to be used; it will be displayed in the box 7Click the Add Link button 8The entry will now be displayed in the table. Repeat Steps 2 – 7 to add additional links. Note: A Link Type can be selected multiple times with different values. 9Click Next

32. 32 Lesson 3: Creating a Profile - CAR Product Step by Step Instructions: 4 of 14 StepAction 1The gray bar informs you as to the Product (C0111AR) and role being addressed. In this case: BCA Manager for the CAR tool 2Select the search button to display BCA numbers from which to choose 3Click on the BCA to be added to highlight it 4Click Ok 5The BCA will be displayed in the BCA Number box

33. 33 Lesson 3: Creating a Profile - CAR Product Step by Step Instructions: 5 of 14 (continued) StepAction 6Click on Add BCA to have the selection appear in the table 7The selected BCA appears in the table. Repeat Steps 2 – 6 to add additional BCAs to this Profile 8Click Next if you are done selecting BCAs to tie to this Profile

34. 34 Lesson 3: Creating a Profile - CAR Product Step by Step Instructions: 6 of 14 StepAction 1The gray bar informs you as to the Product (CAR) and role being addressed. In this case: Cardmember Manager for the CAR tool 2Select the search button to display the Search window from which to search and choose card number(s) 3Best Practice: Leave asterisks and click Ok to get a list of all cardmember numbers. Otherwise you can type in the exact name or cardmember number, or use asterisks for wild card search. 4Click Ok

35. 35 Lesson 3: Creating a Profile - CAR Product Step by Step Instructions: 7 of 14 (continued) StepAction 5Click on the Cardmember Number/Name to be added to highlight it 6Click Ok 7The selected number will appear in the Card Number box 8Click Add Card to add the card number value to the table 9The selected card number is displayed in the table. Repeat Steps 2 – 8 to add additional cards to this Profile 10Click Next if you are done selecting cardnumbers to tie to this Profile

36. 36 Lesson 3: Creating a Profile - CAR Product Step by Step Instructions: 8 of 14 StepAction 1The gray bar informs you as to the Product (CAR) and role being addressed. In this case: Cardmember for the CAR tool 2Select the search button to display the Search window from which to search and choose card number(s) 3Best Practice: Leave asterisks and click Ok to get a list of all cardmember numbers. Otherwise you can type in the exact name or cardmember number, or use asterisks for wild card search. 4Click Ok

37. 37 Lesson 3: Creating a Profile - CAR Product Step by Step Instructions: 9 of 14 (continued) StepAction 5Click on the Cardmember Number/Name to be added to highlight it 6Click Ok 7The selected number will appear in the Card Number box 8Click Add Card to add the card number value to the table 9The selected card number is displayed in the table. Repeat Steps 2 – 8 to add additional cards to this Profile 10Click Next if you are done selecting cardnumbers to tie to this Profile

38. 38 Lesson 3: Creating a Profile - CAR Product Step by Step Instructions: 10 of 14 StepAction 1The gray bar informs you of the Product (CAR) and role/step being addressed. In this case: Role Setup by user 2Click on the dropdown arrow to see list of Sites to which the following settings/selections will apply 3The list of available sites (based on selected BCAs and Cardnumbers) will be displayed. Click on the site to highlight it. 4The site will now be displayed in the box 5The Corporate Account Reconciliation Product(s) roles you checked will be displayed You can toggle the default role (which indicates the role into which the user enters in CAR) by checking a different role

39. 39 Lesson 3: Creating a Profile - CAR Product Step by Step Instructions: 11 of 14 (continued) StepAction 6You can toggle various settings for this profile by clicking the dropdowns and choosing Yes or No as appropriate Meaning of each dropdown:  Mass Update: Allow profile (user) to select more than one transaction at a time to review and/or reallocate  Import/Export/Apply Ac …: Allow profile (user) to import and/or export a transaction to split and reallocate accounting  Lock Card Data: Allow profile (user) to lockdown (i.e. prevent changes to) the layout of the columns that appear in CAR  Lock LID: Allow profile (user) to lockdown (i.e. prevent changes to) the layout of the LID data that appear in CAR 7Click Next when changes are complete

40. 40 Lesson 3: Creating a Profile - CAR Product Step by Step Instructions: 12 of 14 StepAction 1The gray bar informs you of the Product (CAR) and role/step being addressed. In this case: List Setup by user 2Click on the dropdown arrow to see Sites to which the following settings/selections will apply 3The list of available sites (based on selected BCAs and Cardnumbers) will be displayed. Click on the site to highlight it. 4The site will now be displayed in the box 5Click on the dropdown arrow to see the options for data lists to customize/tailor for this profile 6Click on the appropriate List to highlight it Continue on next page …

41. 41 Lesson 3: Creating a Profile - CAR Product Step by Step Instructions: 13 of 14 (continued) StepAction 7Card Data List: The columns to be displayed in the CAR tool are listed. You can scroll down to see the complete list Check and/or uncheck fields as appropriate  Line Item Details List: Line Item Detail fields to be displayed in the CAR tool  Export List: Fields that will be exported in the CAR tool  PO Header Information: PO Header information field to be displayed in the CAR tool  PO Line Item Details: PO Line Item Detail fields to be displayed in the CAR tool NOTE: If “Lock Card Data”, “Lock LID” or “Lock Export” are set to “No” on the previous screens (CAR – User: Role Setup), you will not be able to make changes on this screen 8If not locked out of making changes, the buttons will be active (not grayed out). Move fields Up and/or Down by clicking on a field and using these keys 9When all changes have been made, click Next

42. 42 Lesson 3: Creating a Profile - CAR Product Step by Step Instructions: 14 of 14 StepAction 1 The gray bar informs you as to the Product (CAR) and role being addressed. In this case: Requestor for the CAR tool 2 Select Requestor Name from the dropdown menu 3 Select Update Requestor to add the Requestor name to the list 4 You will now have to select a value by clicking on the dropdown or … option Continue to next screen 5 Click next when changes to the page are updated 1 2 3 4 5

43. 43 Lesson 3: Creating a Profile Step by Step Instructions: System Administration Product The following pages focus on the steps for assigning capabilities to the System Administrator within the System Administration product.

44. 44 Lesson 3: Creating a Profile – System Administration Step by Step Instructions: 1 of 16 StepAction 1Select the specific Administrative access (i.e. ‘Group’) the Program Administrator should have by checking each box on the left NOTE: The order of the groups may be in a different order than what is displayed above (if you also selected the Product Corporate Account Reconciliation on the previous screen.) 2If all capabilities are to be provided, only check CAR Company Administration Otherwise, if you check each one individually and also CAR Company Administration, you will duplicate the folders of options that will be displayed when using the Profile 3Click Next to proceed to screens where you define the CIDs, sites, and BCAs to be accessed

45. 45 Lesson 3: Creating a Profile – System Administration Step by Step Instructions: 2 of 16 StepAction 1Check AccountingLink Administration if you use CAR with AccountingLink and this profile should not have full CAR Company Administration. 2Available if your company uses CAR with AccountingLink 3After you click Next, the following screens will appear where you will check the appropriate boxes and click Next

46. 46 Lesson 3: Creating a Profile – System Administration Step by Step Instructions: 3 of 16 StepAction 1Check BCA Administration if the profile should have this capability and not full CAR Company Administration. 2 Assign Basic Control Accounts to specific sites Assign accounting defaults to Basic Control Accounts Add / Change descriptions to Basic Control Accounts Set Basic Control Account card default types 3After you click Next, the following screens will appear where you will check the appropriate boxes and click Next

47. 47 Lesson 3: Creating a Profile – System Administration Step by Step Instructions: 4 of 16 StepAction 1Check Card Administration if the profile should have this capability and not full CAR Company Administration. 2Look up cards to view general details regarding the card Assign / Update accounting defaults to specific cards Assign / Update card types 3After you click Next, the following screens will appear where you will check the appropriate boxes and click Next

48. 48 StepAction 1Check CID Administration if the profile should have this capability and not full CAR Company Administration. 2View only access to CID (Company Identification) and Remit accounts set up on CAR 3After you click Next, the following screen will appear where you will check the appropriate boxes and click Next Lesson 3: Creating a Profile – System Administration Step by Step Instructions: 5 of 16

49. 49 StepAction 1Check CAR Company Administration if the profile should have this capability and not full CAR Company Administration. 2Allows access to all the System Administration functions 3After you click Next, the following screen will appear where you will check the appropriate boxes and click Next Lesson 3: Creating a Profile – System Administration Step by Step Instructions: 6 of 16

50. 50 StepAction 1Check CAR User Administration if the profile should have this capability and not full CAR Company Administration. 2User Profile Maintenance Create new profiles (add new users) Delete profiles Enable/Disable profiles Update existing profiles 3User Registration Approval (if required by your company) Approve pending self-registrations 4After you click Next, the following screen will appear where you will check the appropriate boxes and click Next Lesson 3: Creating a Profile – System Administration Step by Step Instructions: 7 of 16

51. 51 StepAction 1Check Email Administration if the profile should have this capability and not full CAR Company Administration. 2Create email templates Schedule emails for delivery 3After you click Next, the following screen will appear where you will check the appropriate boxes and click Next Lesson 3: Creating a Profile – System Administration Step by Step Instructions: 8 of 16

52. 52 StepAction 1Check Third-party Data Administration if the profile should have this capability and not full CAR Company Administration. 2Third-party Data Administration requires implementation. If enabled for your company, this allows Administrators to set up and maintain Third-party data such as purchase orders, travel, and meetings. Lesson 3: Creating a Profile – System Administration Step by Step Instructions: 9 of 16

53. 53 StepAction 1Check Site Administration if the profile should have this capability and not full CAR Company Administration. 2Perform standard date range and cycle extracts (unless your company is set up with IFB Run Manager custom extracts) Update and maintain accounting (i.e. validation files, mapping, card types) Update contact information per site Create Broadcast messages 3After you click Next, the following screen will appear where you will check the appropriate boxes and click Next Lesson 3: Creating a Profile – System Administration Step by Step Instructions: 10 of 16

54. 54 StepAction 1IFB Run Manager: IFB Run Manager function can only be added to a profile by the American Express Help Desk 1-800-542-0995 option 2, option 3 Execute custom extracts (AP, GL, Cardmember Listings, User Listings) via: Tasks Files 2How will be displayed to the User when signed on with new Profile (left hand side of screen) Lesson 3: Creating a Profile – System Administration Step by Step Instructions: 11 of 16

55. 55 StepAction 1Depending on what System Administration ‘groups have been selected, you may encounter 1 – 3 more additional screens (Assign CIDs; Assign Sites; Assign Remits) Pay attention to the gray bar at the top of the screen. It informs you as to the Product (System Administration) and Group being addressed. 2Check the appropriate CIDs (one or more) 3Click Next Lesson 3: Creating a Profile – System Administration Step by Step Instructions: 12 of 16

56. 56 StepAction 1Depending on what System Administration ‘groups have been selected, you may encounter 1 – 3 more additional screens (Assign CIDs; Assign Sites; Assign Remits) Pay attention to the gray bar at the top of the screen. It informs you as to the Product (System Administration) and Group being addressed. 2Check the appropriate Sites (one or more). This occurs after you have selected the CID(s) 3Click Next Lesson 3: Creating a Profile – System Administration Step by Step Instructions: 13 of 16

57. 57 StepAction 1Depending on what System Administration ‘groups have been selected, you may encounter 1 – 3 more additional screens (Assign CIDs; Assign Sites; Assign Remits) Pay attention to the gray bar at the top of the screen. It informs you as to the Product (System Administration) and Group being addressed. 2Click on the search button to display the list of Available Remits 3Highlight the appropriate Remit Number 4Click Ok Lesson 3: Creating a Profile – System Administration Step by Step Instructions: 14 of 16

58. 58 StepAction 5The selected Remit will appear in the Remit Number box. 6Click Add Remit 7The selected Remit will appear in the table Repeat Steps 2 – 7 to add additional Remits 8Click Next after all the needed remits have been added Lesson 3: Creating a Profile – System Administration Step by Step Instructions: 15 of 16 (continued)

59. 59 StepAction 1Click the Submit Update for EXAMPLE01 2You will receive a Registration Successful message. Click Ok 3You will be returned to this screen Lesson 3: Creating a Profile – All Profiles Step by Step Instructions: 16 of 16

60. 60 Lesson 4: Changing a Profile Objective: By the end of this lesson, the PA should know how to change (update) an existing profile in @Work Corporate Account Reconciliation (CAR). Why Is This Important: There are a number of reasons why an existing profile may need to be updated. These include: -Card lost or canceled and new one is issued so you need to have new card associated with cardmember’s profile and any cardmember managers to whom the original card was tied -Roles change and an individual, who was just a cardmember, now manages those who have cards -New BCAs are added to the hierarchy and the Program Administrator needs access

61. 61 Lesson 4: Changing a Profile – All Profiles Step by Step Instructions: 1 of 3 StepAction 1Complete the steps in Lesson 2 – Searching for Profile 2The Profile’s User Identification/Personal Account Information will be displayed Change any of the displayed Personal Account Information fields 3Click Next

62. 62 Lesson 4: Changing a Profile – All Profiles Step by Step Instructions: 2 of 3 StepAction 1Select a new Challenge Question and/or Challenge Response if necessary 2Check and/or uncheck the Product(s) the Profile should or should not have Check Corporate Account Reconciliation IF the User needs to view, review, and/or reallocate transactions Check System Administration IF the User being created needs to perform system administration functions such as creating/editing/deleting users, managing card defaults, maintaining validation tables, running data extracts, etc In the example above: if the Profile now needs Corporate Account Reconciliation, check it 3Click Next

63. 63 Lesson 4: Changing a Profile – All Profiles Step by Step Instructions: 3 of 3 StepAction 1Result IF you only selected Corporate Account Reconciliation as the Product on the previous screen (defaults to having CAR Cardmember checked) 2Result IF you only selected System Administration as the Product on the previous screen 3Result IF you selected BOTH Corporate Account Reconciliation and System Administration as the Products on the previous screen (defaults to having CAR Cardmember checked)

64. 64 Lesson 4: Changing a Profile Step by Step Instructions: CAR Product Roles The following pages focus on the steps for assigning Roles to the End User to use the CAR product  Accounting Manager  Role for users who need to review/audit transactions with a specific accounting value(s)  BCA (Basic Control Account) Manager  Role that serves many purposes as it gives access to ALL cards and transactions under that BCA  Program Administrators are typically BCA Managers as well  Cardmember Manager  Role for managers who need to view, approve, and/or reallocate transactions of their direct reports  Cardmember  Role for individuals who have their own cards and need to review and/or reallocate transactions  Non-manager role  Requestor  Role for users to view transactions based on a requestor name that is passed with the transaction rather than having account number based permissions.

65. 65 Lesson 4: Changing a Profile – CAR Product Step by Step Instructions: 1 of 13 StepAction 1 Place a Check next to each role (group) the Profile (user) needs; click Next Cardmember: Role for individuals who have their own cards and need to review and/or reallocate transactions. Non-manager role Cardmember Manager: Role for managers who need to view, approve, and/or reallocate transactions of their direct reports BCA (Basic Control Account) Manager: Role that serves many purposes as it gives access to ALL cards and transactions under that BCA. Program Administrators are typically BCA Managers as well Accounting Manager: Role for users who need to review/audit transactions with specific accounting value(s) Requestor: Role for users to view transactions based on a requestor name that is passed with the transaction rather than having account number based permissions.

66. 66 Lesson 4: Changing a Profile - CAR Product Step by Step Instructions: 2 of 13 StepAction 1The gray bar informs you as to the Product (CAR) and role being addressed. In this case: Accounting Manager for the CAR tool 2Select Site from Site dropdown by clicking to highlight the appropriate site 3Select Link Type from Link Type dropdown. Link Type displays key accounting fields 4You will now have to select a value by clicking on the dropdown or … option Continue to next screen

67. 67 Lesson 4: Changing a Profile - CAR Product Step by Step Instructions: 3 of 13 (continued) StepAction 5Click on the dropdown box or the … option to discuss values from which to choose 6Click on the value to be used; it will be displayed in the box 7Click the Add Link button 8The entry will now be displayed in the table. Repeat Steps 2 – 7 to add additional links. Note: A Link Type can be selected multiple times with different values. 9Click Next

68. 68 Lesson 4: Changing a Profile - CAR Product Step by Step Instructions: 4 of 13 StepAction 1The gray bar informs you as to the Product (CAR) and role being addressed. In this case: BCA Manager for the CAR tool 2Select the search button to display BCA numbers from which to choose 3Click on the BCA to be added to highlight it 4Click Ok 5The BCA will be displayed in the BCA Number box

69. 69 Lesson 4: Changing a Profile - CAR Product Step by Step Instructions: 5 of 13 (continued) StepAction 6Click on Add BCA to have the selection appear in the table 7The selected BCA appears in the table. Repeat Steps 2 – 6 to add additional BCAs to this Profile 8Click Next if you are done selecting BCAs to tie to this Profile

70. 70 Lesson 4: Changing a Profile - CAR Product Step by Step Instructions: 6 of 13 StepAction 1The gray bar informs you as to the Product (CAR) and role being addressed. In this case: Cardmember Manager for the CAR tool 2Select the search button to display the Search window from which to search and choose card number(s) 3Best Practice: Leave asterisks and click Ok to get a list of all cardmember numbers. Otherwise you can type in the exact name or cardmember number, or use asterisks for wild card search. 4Click Ok

71. 71 Lesson 4: Changing a Profile - CAR Product Step by Step Instructions: 7 of 13 (continued) StepAction 5Click on the Cardmember Number/Name to be added to highlight it 6Click Ok 7The selected number will appear in the Card Number box 8Click Add Card to add the card number value to the table 9The selected card number is displayed in the table. Repeat Steps 2 – 8 to add additional cards to this Profile 10Click Next if you are done selecting cardnumbers to tie to this Profile

72. 72 Lesson 4: Changing a Profile - CAR Product Step by Step Instructions: 8 of 13 StepAction 1The gray bar informs you as to the Product (CAR) and role being addressed. In this case: Cardmember for the CAR tool 2Select the search button to display the Search window from which to search and choose card number(s) 3Best Practice: Leave asterisks and click Ok to get a list of all cardmember numbers. Otherwise you can type in the exact name or cardmember number, or use asterisks for wild card search. 4Click Ok

73. 73 Lesson 4: Changing a Profile - CAR Product Step by Step Instructions: 9 of 13 (continued) StepAction 5Click on the Cardmember Number/Name to be added to highlight it 6Click Ok 7The selected number will appear in the Card Number box 8Click Add Card to add the card number value to the table 9The selected card number is displayed in the table. Repeat Steps 2 – 8 to add additional cards to this Profile 10Click Next if you are done selecting cardnumbers to tie to this Profile

74. 74 Lesson 4: Changing a Profile - CAR Product Step by Step Instructions: 10 of 13 StepAction 1The gray bar informs you of the Product (CAR) and role/step being addressed. In this case: Role Setup by user 2Click on the dropdown arrow to see list of Sites to which the following settings/selections will apply 3The list of available sites (based on selected BCAs and Cardnumbers) will be displayed. Click on the site to highlight it. 4The site will now be displayed in the box 5The Corporate Account Reconciliation Product(s) roles you checked will be displayed You can toggle the default role (which indicates the role into which the user enters in CAR) by checking a different role

75. 75 Lesson 4: Changing a Profile - CAR Product Step by Step Instructions: 11 of 13 (continued) StepAction 6You can toggle various settings for this profile by clicking the dropdowns and choosing Yes or No as appropriate Meaning of each dropdown:  Mass Update: Allow profile (user) to select more than one transaction at a time to review and/or reallocate  Import/Export/Apply Ac …: Allow profile (user) to import and/or export a transaction to split and reallocate accounting  Lock Card Data: Allow profile (user) to lockdown (i.e. prevent changes to) the layout of the columns that appear in CAR  Lock LID: Allow profile (user) to lockdown (i.e. prevent changes to) the layout of the LID data that appear in CAR 7Click Next when changes are complete

76. 76 Lesson 4: Changing a Profile - CAR Product Step by Step Instructions: 12 of 13 StepAction 1The gray bar informs you of the Product (CAR) and role/step being addressed. In this case: List Setup by user 2Click on the dropdown arrow to see Sites to which the following settings/selections will apply 3The list of available sites (based on selected BCAs and Cardnumbers) will be displayed. Click on the site to highlight it. 4The site will now be displayed in the box 5Click on the dropdown arrow to see the options for data lists to customize/tailor for this profile 6Click on the appropriate List to highlight it Continue on next page …

77. 77 Lesson 4: Changing a Profile - CAR Product Step by Step Instructions: 13 of 13 (continued) StepAction 7Card Data List: The columns to be displayed in the CAR tool are listed. You can scroll down to see the complete list Check and/or uncheck fields as appropriate  Line Item Details List: Line Item Detail fields to be displayed in the CAR tool  Export List: Fields that will be exported in the CAR tool  PO Header Information: PO Header information field to be displayed in the CAR tool  PO Line Item Details: PO Line Item Detail fields to be displayed in the CAR tool NOTE: If “Lock Card Data”, “Lock LID” or “Lock Export” are set to “No” on the previous screens (CAR – User: Role Setup), you will not be able to make changes on this screen 8If not locked out of making changes, the buttons will be active (not grayed out). Move fields Up and/or Down by clicking on a field and using these keys 9When all changes have been made, click Next

78. 78 Lesson 4: Changing a Profile Step by Step Instructions: System Administration The following pages focus on the steps for assigning capabilities to the System Administrator within the System Administration product.

79. 79 Lesson 4: Changing a Profile – System Administration Step by Step Instructions: 1 of 16 StepAction 1Select the specific Administrative access (i.e. ‘Group’) the Program Administrator should have by checking each box on the left NOTE: The order of the groups may be in a different order than what is displayed above (if you also selected the Product Corporate Account Reconciliation on the previous screen.) 2If all capabilities are to be provided, only check CAR Company Administration Otherwise, if you check each one individually and also CAR Company Administration, you will duplicate the folders of options that will be displayed when using the Profile 3Click Next to proceed to screens where you define the CIDs, sites, and BCAs to be accessed

80. 80 Lesson 4: Changing a Profile – System Administration Step by Step Instructions: 2 of 16 StepAction 1Check AccountingLink Administration if you use CAR with AccountingLink and this profile should not have full CAR Company Administration. 2Available if your company uses CAR with AccountingLink 3After you click Next, the following screens will appear where you will check the appropriate boxes and click Next

81. 81 Lesson 4: Changing a Profile – System Administration Step by Step Instructions: 3 of 16 StepAction 1Check BCA Administration if the profile should have this capability and not full CAR Company Administration. 2 Assign Basic Control Accounts to specific sites Assign accounting defaults to Basic Control Accounts Add / Change descriptions to Basic Control Accounts Set Basic Control Account card default types 3After you click Next, the following screens will appear where you will check the appropriate boxes and click Next

82. 82 Lesson 4: Changing a Profile – System Administration Step by Step Instructions: 4 of 16 StepAction 1Check Card Administration if the profile should have this capability and not full CAR Company Administration. 2Look up cards to view general details regarding the card Assign / Update accounting defaults to specific cards Assign / Update card types 3After you click Next, the following screens will appear where you will check the appropriate boxes and click Next

83. 83 StepAction 1Check CID Administration if the profile should have this capability and not full CAR Company Administration. 2View only access to CID (Company Identification) and Remit accounts set up on CAR 3After you click Next, the following screen will appear where you will check the appropriate boxes and click Next Lesson 4: Changing a Profile – System Administration Step by Step Instructions: 5 of 16

84. 84 StepAction 1Check CAR Company Administration if the profile should have this capability and not full CAR Company Administration. 2Allows access to all the System Administration functions 3After you click Next, the following screen will appear where you will check the appropriate boxes and click Next Lesson 4: Changing a Profile – System Administration Step by Step Instructions: 6 of 16

85. 85 StepAction 1Check CAR User Administration if the profile should have this capability and not full CAR Company Administration 2User Profile Maintenance  Create new profiles (add new users)  Delete profiles  Enable/Disable profiles  Update existing profiles 3User Registration Approval (if required by your company) Approve pending self-registrations 4After you click Next, the following screen will appear where you will check the appropriate boxes and click Next Lesson 4: Changing a Profile – System Administration Step by Step Instructions: 7 of 16

86. 86 StepAction 1Check Email Administration if the profile should have this capability and not full CAR Company Administration. 2Create email templates Schedule emails for delivery 3After you click Next, the following screen will appear where you will check the appropriate boxes and click Next Lesson 4: Changing a Profile – System Administration Step by Step Instructions: 8 of 16

87. 87 StepAction 1Check Third-party Data Administration if the profile should have this capability and not full CAR Company Administration. 2Third-party Data Administration requires implementation. If enabled for your company, this allows Administrators to set up and maintain Third-party data such as purchase orders, travel, and meetings. Lesson 4: Changing a Profile – System Administration Step by Step Instructions: 9 of 16

88. 88 StepAction 1Check Site Administration if the profile should have this capability and not full CAR Company Administration. 2Perform standard date range and cycle extracts (unless your company is set up with IFB Run Manager custom extracts) Update and maintain accounting (i.e. validation files, mapping, card types) Update contact information per site Create Broadcast messages 3After you click Next, the following screen will appear where you will check the appropriate boxes and click Next Lesson 4: Changing a Profile – System Administration Step by Step Instructions: 10 of 16

89. 89 StepAction 1IFB Run Manager: IFB Run Manager function can only be added to a profile by the American Express Help Desk 1-800-542-0995 option 2, option 3 Execute custom extracts (AP, GL, Cardmember Listings, User Listings) via: Tasks Files 2It will then be displayed to the User when signed on with new Profile (left hand side of screen) Lesson 4: Changing a Profile – System Administration Step by Step Instructions: 11 of 16

90. 90 StepAction 1Depending on what System Administration ‘groups have been selected, you may encounter 1 – 3 more additional screens (Assign CIDs; Assign Sites; Assign Remits) Pay attention to the gray bar at the top of the screen. It informs you as to the Product (System Administration) and Group being addressed. 2Check the appropriate CIDs (one or more) 3Click Next Lesson 4: Changing a Profile – System Administration Step by Step Instructions: 12 of 16

91. 91 StepAction 1Depending on what System Administration ‘groups have been selected, you may encounter 1 – 3 more additional screens (Assign CIDs; Assign Sites; Assign Remits) Pay attention to the gray bar at the top of the screen. It informs you as to the Product (System Administration) and Group being addressed. 2Check the appropriate Sites (one or more). This occurs after you have selected the CID(s) 3Click Next Lesson 4: Changing a Profile – System Administration Step by Step Instructions: 13 of 16

92. 92 StepAction 1Depending on what System Administration ‘groups have been selected, you may encounter 1 – 3 more additional screens (Assign CIDs; Assign Sites; Assign Remits) Pay attention to the gray bar at the top of the screen. It informs you as to the Product (System Administration) and Group being addressed 2Click on the search button to display the list of Available Remits 3Highlight the appropriate Remit Number 4Click Ok Lesson 4: Changing a Profile – System Administration Step by Step Instructions: 14 of 16

93. 93 StepAction 5The selected Remit will appear in the Remit Number box 6Click Add Remit 7The selected Remit will appear in the table Repeat Steps 2 – 7 to add additional Remits 8Click Next after all the needed remits have been added Lesson 4: Changing a Profile – System Administration Step by Step Instructions: 15 of 16 (continued)

94. 94 StepAction 1Click the Submit Update for EXAMPLE01 2You will receive an Update Success … message. Click Ok 3You will be returned to this screen Lesson 4: Changing a Profile – All Profiles Step by Step Instructions: 16 of 16

95. 95 Lesson 5: Enabling and Disabling a Profile Objective: By the end of this lesson, the PA should know how to enable and disable a profile in @Work Corporate Account Reconciliation (CAR). Why Is This Important: An employee who will not require use of his/her CAR User Profiles for some period of time should have it disabled for security purposes. Upon needing the User Profile again, it should be enabled. Also, a User Profile will be disabled if a User attempts to log-in incorrectly 3 times. The Program Administrator will need to ‘enable’ the User Profile before the employee can access it again.

96. 96 Lesson 5: Enabling and Disabling a Profile Step by Step Instructions: 1 of 2 StepAction 1Complete the steps in Lesson 2 – Searching for Profile 2After finding the User Profile to be enabled, click on the Disable icon at the top of the screen. Note: If Disable is grayed out, then the User Profile is already Disabled. 3Disable will become grayed out once clicked 4Click Ok

97. 97 Lesson 5: Enabling and Disabling a Profile Step by Step Instructions: 2 of 2 StepAction 1Complete the steps in Lesson 2 – Searching for Profile 2After finding the User Profile to be disabled, click on the Enable icon at the top of the screen. Note: If Enable is grayed out, then the User Profile is already Enabled. 3Enable will become grayed out once clicked 4Click Ok

98. 98 Lesson 6: Deleting a Profile Objective: By the end of this lesson, the PA should know how to delete a profile in @Work Corporate Account Reconciliation (CAR). Why Is This Important: Employees who leave the company or move into a role which does not require a purchasing, meeting or corporate card should have their CAR User Profiles deleted for security purposes.

99. 99 Lesson 6: Deleting a Profile Step by Step Instructions: 1 of 1 StepAction 1Complete the steps in Lesson 2 – Searching for Profile 2After finding the User Profile to be deleted, click on the Delete X icon at the top of the screen. 3The Delete message box will appear. To continue, click on Yes 4The User Definition message box will appear. Click Ok

100. 100 Lesson 7: ‘Reports’ to monitor Profiles and Cards Objective: By the end of this lesson, the PA should know how to run and retrieve ‘reports’ (files) that provide @Work Corporate Account Reconciliation (CAR) Profile information such as roles and access tied to each profile and cards. Why Is This Important: This allows the Program Administrator to periodically review who has access and to what (card numbers, specific areas of the tool, etc) and alter and/or remove access as necessary. This may support audit and compliance requirements regarding IDs and access.

101. 101 Lesson 7: ‘Reports’ to monitor Profiles and Cards Step by Step Instructions: 1 of 5 StepAction 1Log-in to the tool and go to System Administration 2Expand the IFB Run Manager folder 3Click IFB Run Manager 4A display will appear on the right-hand side of the screen. Tasks tab will initially be selected and various folders will appear (e.g. Accounts Payable Extract; General Ledger Extract; Cardmember Extract; User Extract) If the folders are expanded, you can collapse them by clicking on the – sign.

102. 102 Lesson 7: ‘Reports’ to monitor Profiles and Cards Step by Step Instructions: 2 of 5 StepAction 1Click on the template you want to run. It will be highlighted. 2Click the Start button 3A new window will appear: Values for Interface File Builder Runner 4A default Output File Name will be entered. You can change the name BUT must keep the extension as a.csv 5Click on the Sites to be included in the file 6Click Ok

103. 103 Lesson 7: ‘Reports’ to monitor Profiles and Cards Step by Step Instructions: 3 of 5 StepAction 1The task you just started will appear in the Task History section with a “status” (Result) of Running 2Click the Refresh button periodically to refresh the Result 3When the Result displays Ok, the task has completed

104. 104 Lesson 7: ‘Reports’ to monitor Profiles and Cards Step by Step Instructions: 4 of 5 StepAction 6Click on the file to be exported. It will be highlighted once clicked 7Click on the Export button. You will select a location on your network or computer to save the file, which you can access later to view the contents. The layout of the User Listing file can be modified based on client needs 8When you no longer need the file, click on Delete to keep the list of files displayed to a manageable size

105. 105 Lesson 7: ‘Reports’ to monitor Profiles and Cards Step by Step Instructions: 5 of 5 StepAction 1To run additional ‘reports’, select the Tasks tab and find the next ‘report’ (e.g. Cardmember Extract) 2Click Start and repeat the Step-by-Step Instructions 2 of 5 through 4 of 5 outlined previously

106. 106 Post Training Expectations / Actions Program Administrator should run the IFB(s) and identify follow up steps  IDs/Profiles that should be deleted or disabled  IDs/Profiles that should have products and/or groups removed

107. 107 Review / Preview Recap of Key Points: Profiles are the means to control who has access to CAR and what that access is Self-registration is for cardmembers only. All other roles and access must be granted by the Program Administrator.

108. 108 Help For Questions with the CAR Tool  CAR end users should contact site/system administrator or internal help desk  Site/System administrators should contact American Express Front Line Consultants +1 800-542-0995 then choose option 2, option 3 For Configuration Changes or Additions  System/Program administrators can contact their Account Manager or the Help Desk to initiate a request for gTEC assistance with changes to sites or to add new sites