1. System Highlights Community Coach

2. Who We Are History and Milestones Who We Serve Future Transit Opportunities CTD Report Indian River Transit GoLine and Community Coach

3. Indian River County Demographics Population growing (but stabilizing) in Indian River County- 135,215 (2006) – 141,994 (2014) Age 65+ as a percentage of population – 28% Disabled and/or Low Income as a percentage of population – 31%

4. Who We Are Low Density/Small Urban County High Median Age High Income BUT with Large Low-Income, Fixed Income, and TD Populations Development Limited to Eastern 1/3 of County

5. History & Transit Milestones August 18, 1982 - COA (now known as SRA) appointed “Transportation Provider” by the BCC October, 1990 - SRA Designated “Community Transportation Coordinator” by CTD September, 1992 – BCC adopted CTC evaluation procedures and standards

6. Transit Milestones (Continued)  1994: Fixed-Route Service established (6 Routes) Operated by COA No Brand Distinction Limited hours Informal operating parameters Offered as alternative to Door-to-Door Service  1997: Fixed Stops and Hours Added Indian River Transit and Community Coach separated  2000: North County Service Introduced Fixed Route Ridership: 200,000 Door-to-door Ridership: 75,000

7. Transit Milestones (Continued)  2005: Saturday Service Added  2008: GoLine Rebranding Completed

8. Transit Milestones (Continued)  2011: Million Rider Mark One Millionth Rider Celebration, 2011

9. Transit Milestones (Continued)  2014: Expansion of 3 Hours/Day on All Routes  2015: Medicaid Transportation Service ends  2016: 16 th Route Added (Beachside Circulator) Fixed Route Ridership: 1.1 million riders Door-to-door: 30,000 riders

10. Fare Policy No Fare Charged for GoLine Rationale: Built-In Grant Disincentives (Higher Fare = Less Grant Funding) Expensive to Collect and Administer

11. Fare Policy Additional Rationale: 6 seconds per passenger load w/ fare vs 2 seconds without (= 1,100 hours) Burns More Fuel – Covers Less Ground Introduces Cash Handling and Crime Equity – We should INCENTIVIZE transit. Why charge people who can’t afford it for good behavior?

12. Transit Ridership Growth – the “Boom Years” 2006/07 - 330,324 fixed route trips 2009/10 – 708,941 fixed route trips 2011/12 – 1,060,465 fixed route trips 2014/15 – 1,131,787 fixed route trips 242.65% ridership increase over 5 years

13. Operating Efficiency: Stable Operating Costs ÷ Larger Number of Riders = Lower Cost per Rider Current Operating Cost Per Passenger: $1.88 (lowest in Florida)

14. GoLine Customer Profile CategoryProfile Response Rate GenderFemale53% Age20 to 2928% EthnicityWhite46% Annual Household Income Less than $10,00056% Vehicles in Household0 Cars55% Trip PurposeShopping/Errands26% Mode of AccessWalked 3 blocks or less77% Mode of EgressWalk 3 blocks or less71% Frequency of Use4 or more days per week50% Tenure of Use6 months to 2 years30% Who Uses our Services?

15. 2013 Survey (2008 Responses shown in Red for Comparison) 4.55 4.57 4.43

16. Community Coach Community Coach operates 14 paratransit vehicles in IRC 2015 trips - 31,071 Customer Care Agents receive 135 calls/day Trip Cost - Ambulatory - $17.96 Wheelchair - $30.79

17. Community Coach Numbers 2012 CTD Trips: 17,938 2013 CTD Trips: 11,951 2014 CTD Trips: 16,574 2015 CTD Trips: 17,999 CTD co-pay of $2 collected in that time: $128,924

18. Indian River Transit Numbers 2012 ADA Trips: 2 2013 ADA Trips: 1,608 2014 ADA Trips: 3,382 2015 ADA Trips: 9,578 ADA co-pay collected in that time: $0 Cost burden carried by 5307 grant in that time: $290,817

19. ADA COPAY “ The fare for a trip charged to a user of the complementary paratransit service shall not exceed twice the fare that would be charged to an individual paying full fare on the entity’s fixed route system.” Indian River Transit fixed route fare= $0

20. 2012 ADA Passengers added in database: 1 2013 ADA Passengers added in database : 156 2014 ADA Passengers added in database : 160 2015 ADA Passengers in database : 166 No ADA Rider trip denied

21. TD Population in Indian River County Category 1 64,254 (46.8% of total pop.) Population above 60 59 and younger Disabled population, Non-disabled Low Income Category 2 6,810 (5.0% of total pop.) Transportation Disabled Population + Non- Transportation Disabled Low-Income Without Auto or Transit Access

22. Community Coach Survey and Profile Viewed as critical service 79% of users older than 65 years of age 89% of respondents are female 77% of respondents have annual household income less than $29,000 70% use it for doctor’s appointments 85% rate the service as excellent or good

23. The Transit Planning Process Heavy Reliance on Census Data and Public Participation Community-Based Workshops Surveys

24. Local Support for Transit Efficiency Sensitivity to TD Populations Good Community and Board Relations Congestion Relief

25. Old Shelter Program

26. First Location: Parc24, Indian River Boulevard Ribbon Cutting Ceremony: January 6, 2011 4 Phases Complete, 40+ shelters New Shelter Program

27. Future Transit Opportunities Prepare for a new transfer hub and associated re-routing of system Ridership has increased exponentially Meet customer demand with limited resources Adding additional service hours Preparing door-to-door and fixed route needs of an aging community Implementing and executing Mobility Management Plan – awarded 5310 Mobility Grant

28. Thank You Community Coach