1. 1 IT Governance 2006 Strategy/Business Case Presentation Team Metro

2. 2 Team Metro e-Ticketing Project

3. 3 Why should this Business Case be funded? –Technology being used by 11 municipalities as well as several County departments –Increased responsiveness to citizens – Eliminate manual data entry of paper files – Reduce data entry errors and case processing time – Increased file security

4. 4 Team Metro e-Ticketing Project Citations/Warnings issued: –FY 03-04 6196 citations issued (18,144 Warnings) –FY 04-05 5032 citations issued (14,083 Warnings)

5. 5 Team Metro e-Ticketing Project Problem - Citations written manually - Manual data entry of citation - Increased chance for data entry error - Citation information incorrectly applied – human error - Duplication of work- citation needs to be photo copied and scanned

6. 6 Team Metro e-Ticketing Project Proposed Solution -Citations generated electronically - Departmental reduction of overall case handling time frames - Automatic upload of citation information to COC SEFA application, CMS and EDMS

7. 7 Team Metro e-Ticketing Project Project Costs $321,010 for FY 06-07 $28,000 maintenance cost beginning FY 07-08 Additional Funding Request from the Code Enforcement Trust Fund

8. 8 Team Metro Cashiering interface to CMS and FAMIS

9. 9 Problem - Duplicate entry of payment information - Manual ROC sheet for each TM office - CMS case files not updated with payment information

10. 10 Team Metro Cashiering interface to CMS and FAMIS Proprietary Revenue - FY 03-04 $7,251,895 -FY 04-05 $7,930,350

11. 11 Team Metro Cashiering interface to CMS and FAMIS Proposed Solution / Expected Payback: - Payment processing efficiencies - Improve Customer Service - Improve business process

12. 12 Team Metro Cashiering interface to CMS and FAMIS Project Costs Funded by SLA contract with ETSD application development staff