1. ASSESS THIS! What, How and Who Cares? ACRL/DVC Workshop Penn State Great Valley April 16, 2010 ASSESS THIS! What, How and Who Cares? ACRL/DVC Workshop Penn State Great Valley April 16, 2010 Nonny Schlotzhauer Social Sciences Library The Pennsylvania State University University Park, PA

2. Results of Assessment Council Survey Results of Assessment Council Survey The Library Assessment and Metrics Council Kimlyn Patishnock, Chair Heather Benner Sydney Bennington Gregory Crawford Jennifer McCauley Linda Musser Nonny Schlotzhauer Ann Snowman

3. Overview Timeframe Target audience Purpose Results and outcomes Feedback

4. Demographics: Who answered the survey?

5. “Other”

6. And …what did they assess?

7. “Other”

8. The view high to low.

9. Q4: What changes were made or recommended based on the assessment that was done? Changes primarily related to collections: ◦ 78% to cancel or change serials subscriptions ◦ 68% to weed the collection, transfer to Annex, etc.  Procedures for this would be interesting to know  Upcoming collection assessment workshop (information to follow)

10. Q4: continued Changes to services: ◦ 64% changed policies and procedures  Which ones? ◦ 40% changed service hours  Reduced or expanded; general library hours or reference? Other changes: ◦ 24% changed teaching styles  How did these change? ◦ 20% stated the assessment recommended changes not none completed  Need follow-up on this response! ◦ 8% found best practice but no changes needed  Need follow-up on this also

11. Data needed for current/future assessment activities Director’s Station Patron Computer usage Other

12. Support needed for current/future assessment activities Director’s Station Statistical Generation of reports/data Access to reports/data Other

13. Data/metrics that we should stop collecting ARL statistics General suggestions LibQUAL Other

14. How did you use the LibQUAL data from 2002, 2004, and/or 2008? In what capacity are you responding to this survey? Total Respondents Did not use General Info Purposes Only Evaluative Respondents CCL Unit Head/Supervisor11100%00%0 CCL Head/Directors13538%18%754% Access Services Council3133% 267% CDC22100% 00% UP Reference3267%133%00% Library Management Council2150% 1 UP Dept Head7457%229%114% UP Library Manager100% 1100% UP Svc Unit Head6233%117%350% Overall381847%513%1539%

15. Evaluative Responses In what capacity are you responding to this survey? “How well are we doing" Facility Staff Education Hours/ Staffing Changes Equipment CCL Head/Director724112 Access Services Council2 11 Library Management Council1 UP Dept Head11 UP Library Manager11 UP Svc Unit Head31 21 Total 54432 21.74%17.39% 13.04%8.70%

16. Evaluative Responses In what capacity are you responding to this survey? New Services Student use Planning purposes Collection Development CCL Head/Director71 1 Access Services Council2 Library Management Council11 UP Dept Head1 1 UP Library Manager1 1 UP Svc Unit Head32111 Total 4222 8.70%4.35%

18. Recommendations for Assistance/Training How to create a good survey ◦ Knowledge base of survey types Research Methodology and Design ◦ Quantitative and Qualitative Methods ◦ Utilize faculty and staff graduate level education in assessment, research methodology, and other relevant skills. ◦ How to review data SPSS training Standardized Library Assessment/Best Practices ◦ How/how often for customer service points ◦ Information Literacy assessment Director’s Station training

19. Suggestions, feedback, questions?