1. Falls Response Services in Worcestershire West Midlands Housing LIN 25th November 2013

2. Setting the scene Aims of Falls Response Service Partners / Service set up Performance data Service development Benefits for Commissioners and Customers Way Forward

3. Aims of the Falls Response Service Enable older people to maintain their independence, at home, for as long as able and want to Improve quality of life for older people Develop range of preventative, person centred services Reduce the number of non emergency calls to ambulance service Reduce the number of hospital admissions Increase the range of options available to older people in unplanned situations Reduce waiting times, for older people, on the floor following a minor fall (non injury) Improve the link between services - Developing the ‘falls pathway’

4. Falls Response Partners Worcestershire County Council 3 Clinical Commissioning Groups West Midlands Ambulance Service Tunstall Healthcare Worcestershire TeleCare Festival Housing Rooftop Housing Group Worcester Community Housing Wyre Forest Sheltered Housing

5. Service set up Background Pilot study approach / Funding Criteria Access to service Identification of staff Training / equipment Working practices

6. Pilot study data Mobilised to 185 fallers 155 assisted – no paramedic required 21 – paramedic called to assist team (9 conveyed to hospital and admitted) 9 other, including 7 assisted by family before arrival of falls team Average response time – 20 minutes

7. October 2013 data – Wyre Forest Mobilised to 21 fallers 18 assisted – no paramedic required 3 - paramedic called to assist team (1 conveyed to hospital and admitted) Average response time - 14 minutes

8. Winter Pressures data - January – June 2013

9. Wyre Forest area service stats September 2010 – October 2013 Mobilised to 910 fallers 811 assisted – no paramedic required 99 – paramedic called to assist team (47 conveyed to hospital and admitted) Average response time – 20 minutes

10. Developing the service Falls Pathway Raising awareness Repeat fallers Follow up services Non falls Customer satisfaction Evaluation

11. Benefits - Commissioners Reduced calls to Ambulance Service Enables Ambulance Service to concentrate on higher priority calls / achieve better performance Reduced hospital admissions Helping to meet Falls targets Better use of resources Contributes to Preventative agenda

12. Benefits - Customers Improved customer experience Quick response times Dedicated service Link to range of care and support services Helps people to stay at home Link with Worcestershire TeleCare Preventative information

13. Case Study Georgina 51years old Diagnosed with Multiple Sclerosis Team have responded to 13 calls in last 6 months

14. Extracts of Customer comments ‘The two ladies who helped me were wonderful, they were so kind and caring and a credit to your team. Thank you’ ‘Service with a smile’ very reassuring ladies, well done ‘The Falls response Team were very kind and professional to me’ ‘If I found myself in the same position again, I would be pleased to see them. They were so quick at getting me back on my feet and so friendly. They made sure I was alright before they left’ ‘Excellent service, very caring and kind to my mum’

15. Way Forward Funding issues Countywide services Access to service Further develop scope of service Raising awareness Use of latest technology Working with Commissioners

16. Questions? Additional information available:- Nigel Fain Head of Care and Support Services The Community Housing Group 01562 733041 nigelfain@communityhg.com