1. Warwickshire Citizens Advice Working to empower local people

2. Headline statistics for Warwickshire Citizens Advice 2015 1327 energy enquiries Headline issues: 566 Fuel debt 221 Energy switching 58 Energy efficiency 71 fuel complaints

3. Building on our Experience Involvement with Energy Best Deal and Energy Best Deal Extra for several years Energy and financial issues are the Golden Thread through all of our work. Development of a Home Energy Assessment Tool Green Deal Communities Project in Nuneaton, Bedworth and North Warwickshire

4. Home Energy Assessment Tool Better deals on Energy Checks for additional support: – Priority Service Registers – Energy efficiency measures Green Deal and ECO Decent Homes Scheme Energy complaints Includes other utilities especially Water – The Big Difference Scheme

5. Rural Fuel Poverty Electricity only homes e.g. Kineton and Lighthorne Heath and Middleton Higher number of older, less energy efficient properties Reliance on oil and LPG for heating etc. Digital exclusion Difficulties associated with Prepayment Meters

6. Prepayment Meters (PPMs) Warwickshire Financial Inclusion Project 2010 triggered research “Left Out in the Cold” Link between PPMs and debt? Often inherited in rented accommodation Lack of understanding in meter management Lack of tariff choice and higher tariff cost Self disconnection – ‘heat or eat?’

7. Fair Play for Prepay National campaign launched Video on You Tube https://youtu.be/0e__W0WRAYA https://youtu.be/0e__W0WRAYA A better price Choice of ways to top-up Meters easier to use and understand Introduction of SMART meters

8. What next for PPM users in Warwickshire? 10.5% of Warwickshire households have PPMs Equates to 24,691 Warwickshire households We will raise awareness with support services and households about options for PPM users

9. Challenges Opportunities Confused Market Client mistrust of market Reluctance to switch Client engagement Ongoing funding The Home Energy Assessment Tool will build a picture of local energy issues. Market the HEAT with frontline workers to access wider community Become a one stop shop for energy advice

10. Any Questions? Contact: Neale Williams nealewilliams@nwcab.org.uk Tel: 01827 712852 Marilyn Price Marilyn.Price@stratforduponavoncab.org.uk Tel: 01789 200131