1. IT Services at the Getting Started | Help and support | Finding a PC on campus Email | Printing | Saving work | Software | Library services University of Manchester

2. Getting Started If you want to update your password, visit: https://iam.manchester.ac.uk https://iam.manchester.ac.uk Stay connected wherever you are by downloading iManchester to your Smartphone. Navigate the campus Search for your nearest café or PC Cluster Access My Manchester and much more! www.manchester.ac.uk/student/gettingstarted

3. Help and support There are three ways to access the IT Service Desk: 1.Find answers to common questions online, www.manchester.ac.uk/student/it www.manchester.ac.uk/student/it 2.Call the telephone support line, 0161 306 5544 3.Visit the walk-up Service Desks in the main Library and Joule Library for face-to-face support

4. Finding a PC on campus There are more than 3000 computers on campus and in halls of residence. To find your nearest cluster: Look for the PC cluster icon on maps and around campus Visit www.manchester.ac.uk/student/pc, and also see how busy the clusters are.www.manchester.ac.uk/student/pc

5. Email Most undergraduates and postgraduates on taught courses have an Outlook Live account, giving you: 10GB to store your University emails and; 7GB online space in SkyDrive, for personal files www.manchester.ac.uk/student/email

6. Printing A print account is created for you during IT Sign Up. You can credit your account online via ePayments system or; via touch-screen payment kiosks in PC clusters. You can print from a PC cluster and; in areas such as the Library, wirelessly from your own laptop. www.manchester.ac.uk/student/print

7. Saving your work Your P: drive is a secure 200MB storage area for saving important work files. access it online from your own computer or; by opening ‘My Documents’ when you are in a PC cluster. If you have a University Outlook Live email account, you also have 7GB online storage for personal files in SkyDrive. www.manchester.ac.uk/student/storage

8. Software If you need additional software for your academic studies: www.applications.itservices.manchester.ac.uk provides information on the software available. www.applications.itservices.manchester.ac.uk www.software.itservices.manchester.ac.uk, the Electronic Software Delivery System, is a web- based software delivery service that lets you download site-licensed software for your course. www.software.itservices.manchester.ac.uk

9. Library Services At the University Library you can access e-books, e-journals, databases, websites and reading lists to help you with your studies or research. Access your Library account online, to renew or reserve books, pay fines, book group study rooms or book a place on a training course. www.manchester.ac.uk/library

10. Thank you For more information on all of the services featured and for step-by-step instructions on how to get online from your laptop, smartphone, tablet or halls of residence: Pick up a copy of the ‘IT Services Student Guide’ Visit www.manchester.ac.uk/student/it