1. TOM Overview Shirine Khoury-Haq TINTech February 2016

2. LONDON MARKET TARGET OPERATING MODEL 2 Why TOM? The London Market is the largest global centre for commercial and specialty risk and is in a great position of strength Ongoing investment in making the Market more accessible and efficient Financial strength ratings reaffirmed, outlook revised to positive Continued focus on our collective vision and goals Increasing retention of risk in high growth developing markets Higher acquisition costs make London more expensive than its competitors An inflexible business servicing model that is inefficient and slow to change However, the world is changing which is challenging London’s position

3. LONDON MARKET TARGET OPERATING MODEL 3 Delegated Authority TOM initiatives Central Services Refresh Programme (CSRP) 1 2 Placing Platform Limited (PPL) 3 Data Integration Settlement 4 Delegated Authority 5 6 Claims – Core Services & Systems 7 Complaints Management Local Shared Services 8 Governance & Delivery 9 Insurers’ Market Repository Re- Platform 13 New Market Acceptance Testing (MAT) Environment 14 Electronic Claims File Enhancement (ECF) 15 10 Customer Portal 11 Reporting & Analytics 12 Additional CSRP TOM Initiatives

4. LONDON MARKET TARGET OPERATING MODEL 4

5. 5 The Consultation Over 200 Vendors took part Over 600 ideas Catalogued Over 1,500 people registered on the TOM website Over 1,200 people attended 28 Events run over 6 weeks TOM

6. Describe connection of future technology and processes; incorporating Innovation Provide the Market with a roadmap of what will be delivered, when and how much will it cost Agreement on end goal of the Programme Reshape and refine the TOM 1 2 3 4 Benefits of Blueprint

7. Thank You