1. Miss E King Business Studies AO1 Describe the Roles and Responsibilities of a Senior Manager, a Manager and an Employee at Waitrose

2. Miss E King Business Studies Starter What are the 4 main sections in a job description? I have already seen them in my crystal ball, how many can you get?

3. Miss E King Business Studies 2011-2012 Job Title Main purpose of job List of duties Who are you Accountable to It tells us about the job

4. Miss E King Business Studies Starter What are the 3 main sections in a person specification? I have already seen them in my crystal ball, how many can you gues?

5. Miss E King Business Studies Job Specification 2011-2012 Qualifications It tells us about the person Skills needed Experience

6. Miss E King Business Studies The coursework has 4 assessment objectives worth 70 marks in total. The first assessment objective is worth up to 24 marks and it requires you to Describe the key roles and responsibilities of a Department Manager Assistant Section Manager Customer Service Assistant at Waitrose The Task

7. Miss E King Business Studies Assessment Criteria Mark Band 1Mark Band 2Mark Band 3Mark Band 4 (1-6 marks)(7-12 marks)( 13-18 marks)(19-24 marks) A BASIC description of their roles, responsibilities and qualities A DESCRIPTION of their roles, responsibilities and qualities A DETAILED DESCRIPTIONof their roles, responsibilities and qualities. A DETAILED AND COMREHENSIVE DESCRIPTIONof their roles, responsibilities and qualities. Describe the key roles and responsibilities of 3 employees at Waitrose.

8. Miss E King Business Studies Task Outline These are general guidelines for each job role 1.Read the job description/specifications 2.Write a brief summary of the job role in your own words. 3. Explain the responsibilities/tasks and key qualities/partnership behaviours in detail 4. Explain why that job is important to Waitrose 5. All points must be applied to Waitrose by giving examples from the typical jobs that role involves

9. Miss E King Business Studies Customer Service Assistant Task: Describe the job of a Customer Service Assistant with Waitrose and explain about 8 of the different roles from the job description. -------------------------------------------------------------------- As a class read the Critical purpose of the role in the job description and use your knowledge from the talk. As a class write a summary of the role on the whiteboard Student 1 contributes the first sentence. Student 2 add a 2 nd sentence using a connective Continue until you have a suitable summary. Review the summary, are there any ways in which it could be improved. Write your own summary of the job role using the class exercise

10. Miss E King Business Studies Customer Service Assistant – Job Description Explain specific tasks using the main responsibilities section of the job description. For each task use PEE and apply it directly to this job role. Point: The first task is to be an expert in checkouts Explanation: which involves using a computerised till that has a barcode scanner, so that goods can be scanned. Fruit and vegetables will need to be weighed and priced. You may have to remove security tags from some items and check age restrictions on alcohol. It may mean you have to wrap products like flowers and process the Tesco loyalty card. Finally they take payment; give change and make sure their till balances at the end of the day. Effect: It is important for checkout operators to work quickly and efficiently so that other customers in the queue do not have to wait too long. If customers are served quickly they will leave the store happy and are likely to return again in the future, remaining loyal. This is crucial at a time when competition between supermarkets is so fierce. You cannot copy this, but can use it a guide for each of the tasks you have decided to write about.

11. Miss E King Business Studies Customer Service Assistant – Job Description Plenary The Memory Game Student 1 – list one of the tasks of a customer service assistant Student 2 – repeat the task named by the 1 st student and add a 2 nd different task Student 3 repeat for as many students as possible. 2011-2012

12. Miss E King Business Studies Customer Service Assistant Job Specification Starter Louise Beaver, works at Waitrose in Dorking. December 22 nd is set to be her busiest day of the year, when she will serve and estimated 300 customers. What skills will she need to keep them all happy?

13. Miss E King Business Studies Customer Service Assistant Job Specification Task: Describe the job specification for customer service assistant at Waitrose Study the job specification for this role and for each skill you must write in full sentences and should try to: Point: State the skill Explanation: Explain it in your own words and give a examples from the job description that requires that skill. Effect: Why is that skill important to O2? ----------------------------------------------------------------------------------- Homework: Complete the job description and specification for the customer service assistant. Hand it in/email to your teacher who will mark it and return it to you with suggested improvements.

14. Miss E King Business Studies Assistant Section Manager- Starter Task: Describe the job of a Assistant Section Manager with Waitrose and explain about 10-12 of the different roles from the job description. -------------------------------------------------------------------- As a class read the Critical purpose of the role in the job description and use your knowledge from the talk. As a class write a summary of the role on the whiteboard Student 1 contributes the first sentence. Student 2 add a 2 nd sentence using a connective Continue until you have a suitable summary. Review the summary, are there any ways in which it could be improved. Write your own summary of the job role using the class exercise

15. Miss E King Business Studies Assistant Section Manager – Job Description Either:- Give each student one of the main responsibilities/tasks; student to summarise in their own words and feedback to class Or Work in groups. Read the job description and decide which are the 5 most important responsibilities. Feedback and justify to class.

16. Miss E King Business Studies Assistant Section Manager- Analysis Explain specific tasks using the main responsibilities section of the job description. For each task use PEE and apply it directly to this job role. Work through 1 responsibility as an example with the class. Point: Explanation: Effect: Task: Describe the job of a team manager with o2. Select and explain about 10 of the different roles from the job description.

17. Miss E King Business Studies Assistant Section Manager Job Specification Starter Watch the following video clip of a Waitrose assistant section manager https://www.plotr.co.uk/careers/assista nt-section-manager-at-waitrose/videos/ What skills and qualities will she need to carry out her job? 2011-2012

18. Miss E King Business Studies Assistant Section Manager– Job Specification Task: Describe the job specification for an assistant section manager at Waitrose Study the job specification for this role and for each skill you must write in full sentences and should try to: Point: State the skill Explanation: Explain it in your own words and give a examples from the job description that requires that skill. Effect: Why is that skill important to O2? ----------------------------------------------------------------------------------- Homework: Complete the job description and specification for the assistant section manager. Hand it in/email to your teacher who will mark it and return it to you with suggested improvements. 2011-2012

19. Miss E King Business Studies Department Manager – Job Description Starter Task: Describe the job of a Department Manager with Waitrose and explain about 10-12 of the different roles from the job description. -------------------------------------------------------------------- As a class read the Critical purpose of the role in the job description and use your knowledge from the talk. As a class write a summary of the role on the whiteboard Student 1 contributes the first sentence. Student 2 add a 2 nd sentence using a connective Continue until you have a suitable summary. Review the summary, are there any ways in which it could be improved. Write your own summary of the job role using the class exercise 2011-2012

20. Miss E King Business Studies Department Manager – Job Description Explain specific tasks using the main responsibilities section of the job description. Read through and ask your teacher if there are any words or phrases you don’t understand. For each task use PEE and apply it directly to this job role. Work through 1 responsibility as an example with the class. Point: Explanation: Effect: Task: Describe the job of a team manager with o2. Select and explain about 10/12 of the different roles from the job description.

21. Miss E King Business Studies Department Manager – Job Specification Watch the following video clip of a Waitrose department manager https://www.plotr.co.uk/careers/depart ment-manager-at-waitrose/videos/ https://www.plotr.co.uk/careers/depart ment-manager-at-waitrose/videos/ What skills and qualities will she need to carry out her job? 2011-2012

22. Miss E King Business Studies Department Manager Job Specification Task: Describe the job specification for an department manager at Waitrose Study the job specification for this role and for each skill you must write in full sentences and should try to: Point: State the skill Explanation: Explain it in your own words and give a examples from the job description that requires that skill. Effect: Why is that skill important to O2? ----------------------------------------------------------------------------------- Homework: Complete the job description and specification for the department manager. Hand it in/email to your teacher who will mark it and return it to you with suggested improvements.