1. NACUA 2009 Employee Use of the Internet and Social Media: Employee Use of the Internet and Social Media: Presented by: Richard A. Paul, Esq. Margaret Wu, Esq. Cheryl Smith, Esq., Moderator Problems, Policies and Best Practices in Managing Web 2.0 Challenges in 2010

2. Privacy: Not one right, but many Constitutional Constitutional Common law tort Common law tort Statutory Statutory Contractual Contractual Emerging implied doctrines Emerging implied doctrines

3. Common-law and Statutory Tort protections Tort protections The four types of invasion of privacyThe four types of invasion of privacy Other torts (defamation, IIED, NIED, WTPP)Other torts (defamation, IIED, NIED, WTPP) Statutory protections Statutory protections Informational privacy (personnel, medical, investigatory, student, trade secret, computer)Informational privacy (personnel, medical, investigatory, student, trade secret, computer) Investigative privacy (testing, monitoring, surveillance)Investigative privacy (testing, monitoring, surveillance)

4. Monitoring and Surveillance The three main areas The three main areas Non-electronic physical surveillanceNon-electronic physical surveillance Web 1.0 era electronic surveillanceWeb 1.0 era electronic surveillance Web 2.0 era electronic surveillanceWeb 2.0 era electronic surveillance Rights and duties to be considered in the balance: Rights and duties to be considered in the balance: Employer rights and privilegesEmployer rights and privileges Employer dutiesEmployer duties Employee rights and privilegesEmployee rights and privileges Employee dutiesEmployee duties

5. Web 1.0 Electronic monitoring of employees in the workplace Polygraphs, lie detectors and voice-stress analyzers Polygraphs, lie detectors and voice-stress analyzers Eavesdropping on telephone communications Eavesdropping on telephone communications GPS and tracking devices GPS and tracking devices Workplace video monitoring Workplace video monitoring Workplace audio monitoring Workplace audio monitoring Voicemail access and monitoring Voicemail access and monitoring Email monitoring Email monitoring Text message monitoring Text message monitoring Internet access monitoring Internet access monitoring

6. Web 2.0 Concerns/Rights – Blogs, Social Networking Sites, Others Keeping up with a rapidly changing world...

7. Web 2.0 Work-related Interactive Technologies Blogs Blogs Forums Forums Social Networking Sites Social Networking Sites Wikis Wikis Virtual Communities Virtual Communities Podcasts and Twittering Podcasts and Twittering Multiple use platforms (PDA’s) Multiple use platforms (PDA’s)

8. Web 2.0 and Employee Selection Searching for internet information Searching for internet information Tales of being “Dooced” Tales of being “Dooced” Screening the information—is this “asking” or “listening?” Screening the information—is this “asking” or “listening?”

9. Using Web 2.0 Information in Employee Selection Five suggestions: Five suggestions: Is it protected? Is it protected? Is it relevant? Is it relevant? Is it accurate? Is it accurate? Is it current? Is it current? Is it obligatory? Is it obligatory?

10. Is It or Isn’t It?: During Employment Venting feelings: Venting feelings: Protected speech or violent threat?Protected speech or violent threat? Defamation or free speech?Defamation or free speech? Violations of privacyViolations of privacy Anti-employer blogspeakAnti-employer blogspeak Harassment on blogs, SNS’s or anonymous sitesHarassment on blogs, SNS’s or anonymous sites

11. Is It or Isn’t It? (continued)... Talking out of school: Talking out of school: Trade secret disclosuresTrade secret disclosures Proprietary and financial dataProprietary and financial data Personnel and medical dataPersonnel and medical data Merely embarrassing dataMerely embarrassing data

12. Web 2.0 Policies - Do you need one? General computer use policies General computer use policies Use of University resourcesUse of University resources University monitoring or reviewUniversity monitoring or review General computer “ethics”/acceptable useGeneral computer “ethics”/acceptable use Incorporate other existing policies Incorporate other existing policies Employee/faculty codes of conductEmployee/faculty codes of conduct PrivacyPrivacy IP rightsIP rights

13. Web 2.0 Policies Policies for Employees Conducting University Business Policies for Employees Conducting University Business Identify the speakerIdentify the speaker Define expected professional toneDefine expected professional tone Accurate contentAccurate content IP rightsIP rights Privacy rightsPrivacy rights

14. Web 2.0 Policies Policies for Posting to University Sites and Blogs Policies for Posting to University Sites and Blogs Facebook or other “host” policiesFacebook or other “host” policies Employee/faculty codes of conductEmployee/faculty codes of conduct Retain right to remove inappropriate contentRetain right to remove inappropriate content Privacy, IP rightsPrivacy, IP rights DisclaimersDisclaimers

15. Web 2.0 Policies Policies for Personal Use Policies for Personal Use May be constitutional or other legal restrictions on controlling personal useMay be constitutional or other legal restrictions on controlling personal use Common sense remindersCommon sense reminders Privacy, IP rightsPrivacy, IP rights DisclaimersDisclaimers Use of University resourcesUse of University resources Otherwise applicable employee/faculty codes of conductOtherwise applicable employee/faculty codes of conduct

16. Questions and Answers

17. Thank you!