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Published byErick Hood Modified over 8 years ago
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Apex Dispatch (Orders for today, tomorrow, next few days) Vehicle Dispatching Weigh Master Customer Service
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Central call center takes orders for multiple plants with real time connectivity to Local Dispatch at each plant Central Dispatch Plant 1 Plant 2 Plant 3 Central Call Center
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Central Dispatch: Connectivity is the key Central system or good data replication – CITRIX central server is best solution – WAN always-on network with very good connectivity and data moves one direction only
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One plant handles all function for itself, 1 or more people, OR receives dispatches from central call center Local Dispatch Plant 1
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Central or Local Dispatch transfers from sales order unique dispatch scheduling data
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Sales Order sales order dispatch info
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Vehicle Demand Calculated
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vehicle status: assigned or ticketed Drag & Drop Vehicles to Dispatch
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Vehicle Assignments When vehicle quantity met, assignment complete; else continues When vehicle assignment complete, goes to next assignment
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Load List: Original Delivery Times
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Order Dispatch Vehicle Status (drag & drop) Vehicle Schedule
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Dispatch Schedule: ALL Dispatch Orders / ALL Locations » Each user creates as many views as desired » Rearrange columns, customize colors » Sort column by priorities » Set time alarms completed Committed On Hold Will Call priority alarms
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Dispatch Schedule Inquiry – Same Easy Filters Select load or summary info View summary loads/qty per view
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Vehicle Demand Graph / Plant
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Location Demand Graph
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Move or Copy to Other Dates
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Standing Orders easy Daily Orders
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Weigh Master & Dispatch vehicle selection automatically completes ticket screen
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Weigh Master & Dispatch If vehicle has multiple dispatches assigned, highest priority used, although other assignments available. A different vehicle may be assigned to the dispatch, but this change does not update central dispatch. Plant would need to advise of change to prevent over shipment.
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Dispatch Stacks with AutoID Assigns Multiple Assignments per vehicle 4 loads to A 10 loads to B 2 loads to C A B C
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Tickets (and images) Displayed
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Local Dispatch One plant- self contained Central Dispatch Central call center schedules multiple plants COMMANDtrack with either
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COMMANDtrack (Dispatch Manager Program / GPS Optional) automated vehicle assignments & tracking with optional signaling interface
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Four Main Windows Trucks Tracking Orders Messages pop-up hints
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Trucks In Service Trucks Out of Service Trucks In Plant Trucks Late Trucks Returning Trucks Available Trucks Unavailable Trucks by Status Multiple Truck Windows to Display Double click to open vehicle screen
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Dispatch Order Tracking Window displays trucks on their trips (GPS, by time, drag & drop) define conditions (at lunch, call me. etc.) launch other Apex screens: Dispatch Order, Ticket. Truck view dispatches: today/yesterday/tomorrow /specific date
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Drag/Drop Trucks to Assign a Ticket
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COMMANDtrack: Orders Window Display Orders to Load All orders.
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Assignments Displayed
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Message Truck (Signaling Unit) Predefined specific
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Flexible UI includes Dockable/Pinnable Windows
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Configurable Event and Tracking Logic
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Search Options: Sort Options: by truck by order Order number Load time Plant order code Plant start time Plant load time Customer name Order quantity Start time
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User Configurations Defined/Saved Display / Hide / Arrange Windows Pin/ Unpin Windows – Pinned windows always display – Unpinned default to tabs and opened by mouse Dock or Undock to move outside COMMANDtrack User specified colors Trucks Carriers Orders Plants Conditions
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Display Options per User Plants hover options
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Tool Tip Options
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Windows Presentation Foundation (WPF) Technology.NET Technology SQL Server 2005 or later Microsoft MSMQ messaging Dispatch Event Service – Communicates between COMMANDtrack and Apex – Auto Signaling moves trucks on Dispatch Order times Optional Vehicle Signaling Service: Trimble
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