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Apex Dispatch (Orders for today, tomorrow, next few days) Vehicle Dispatching Weigh Master Customer Service.

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Presentation on theme: "Apex Dispatch (Orders for today, tomorrow, next few days) Vehicle Dispatching Weigh Master Customer Service."— Presentation transcript:

1 Apex Dispatch (Orders for today, tomorrow, next few days) Vehicle Dispatching Weigh Master Customer Service

2 Central call center takes orders for multiple plants with real time connectivity to Local Dispatch at each plant Central Dispatch Plant 1 Plant 2 Plant 3 Central Call Center

3 Central Dispatch: Connectivity is the key Central system or good data replication – CITRIX central server is best solution – WAN always-on network with very good connectivity and data moves one direction only

4 One plant handles all function for itself, 1 or more people, OR receives dispatches from central call center Local Dispatch Plant 1

5 Central or Local Dispatch transfers from sales order unique dispatch scheduling data

6 Sales Order sales order dispatch info

7 Vehicle Demand Calculated

8 vehicle status: assigned or ticketed Drag & Drop Vehicles to Dispatch

9 Vehicle Assignments When vehicle quantity met, assignment complete; else continues When vehicle assignment complete, goes to next assignment

10 Load List: Original Delivery Times

11 Order Dispatch Vehicle Status (drag & drop) Vehicle Schedule

12 Dispatch Schedule: ALL Dispatch Orders / ALL Locations » Each user creates as many views as desired » Rearrange columns, customize colors » Sort column by priorities » Set time alarms completed Committed On Hold Will Call priority alarms

13 Dispatch Schedule Inquiry – Same Easy Filters Select load or summary info View summary loads/qty per view

14 Vehicle Demand Graph / Plant

15 Location Demand Graph

16 Move or Copy to Other Dates

17 Standing Orders easy Daily Orders

18 Weigh Master & Dispatch vehicle selection automatically completes ticket screen

19 Weigh Master & Dispatch If vehicle has multiple dispatches assigned, highest priority used, although other assignments available. A different vehicle may be assigned to the dispatch, but this change does not update central dispatch. Plant would need to advise of change to prevent over shipment.

20 Dispatch Stacks with AutoID Assigns Multiple Assignments per vehicle 4 loads to A  10 loads to B  2 loads to C A B C

21 Tickets (and images) Displayed

22 Local Dispatch One plant- self contained Central Dispatch Central call center schedules multiple plants COMMANDtrack with either

23 COMMANDtrack (Dispatch Manager Program / GPS Optional) automated vehicle assignments & tracking with optional signaling interface

24 Four Main Windows  Trucks  Tracking  Orders  Messages pop-up hints

25  Trucks In Service  Trucks Out of Service  Trucks In Plant  Trucks Late  Trucks Returning  Trucks Available  Trucks Unavailable  Trucks by Status Multiple Truck Windows to Display Double click to open vehicle screen

26 Dispatch Order Tracking Window displays trucks on their trips (GPS, by time, drag & drop) define conditions (at lunch, call me. etc.) launch other Apex screens: Dispatch Order, Ticket. Truck view dispatches: today/yesterday/tomorrow /specific date

27 Drag/Drop Trucks to Assign a Ticket

28 COMMANDtrack: Orders Window Display Orders to Load All orders.

29 Assignments Displayed

30 Message Truck (Signaling Unit) Predefined specific

31 Flexible UI includes Dockable/Pinnable Windows

32 Configurable Event and Tracking Logic

33 Search Options: Sort Options:  by truck  by order  Order number  Load time  Plant order code  Plant start time  Plant load time  Customer name  Order quantity  Start time

34 User Configurations Defined/Saved Display / Hide / Arrange Windows Pin/ Unpin Windows – Pinned windows always display – Unpinned default to tabs and opened by mouse Dock or Undock to move outside COMMANDtrack User specified colors Trucks Carriers Orders Plants Conditions

35 Display Options per User Plants hover options

36 Tool Tip Options

37 Windows Presentation Foundation (WPF) Technology.NET Technology SQL Server 2005 or later Microsoft MSMQ messaging Dispatch Event Service – Communicates between COMMANDtrack and Apex – Auto Signaling moves trucks on Dispatch Order times Optional Vehicle Signaling Service: Trimble


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