1. www.stat.gov.lt Armenia Twinning 2011 Component F – Information Society, 2 – 6 May DEVELOPMENT OF INFORMATION SOCIETY STATISTICS IN LITHUANIA SURVEY ON ICT USAGE AND E-COMMERCE IN ENTERPRISES Gediminas SAMUOLIS Statistics Lithuania Gedimino av. 29, Lithuania E-mail: statistika@stat.gov.lt

2. www.stat.gov.lt Armenia Twinning 2011 Component F – Information Society, 2 – 6 May ICT usage in enterprises survey in Lithuania  Annual survey from 2003  Integrated with EU survey since 2004 (comparable with other EU countries) Traditional Timeline  Preparing questionnaire and sample: November – December  Information to enterprises about inclusion in survey: end of December  Send out and reminders: April - May  Dataset/editing, analysis: May - June  Publication: first (press information) - end of July, main tables – August, yearly publication - October

3. www.stat.gov.lt Armenia Twinning 2011 Component F – Information Society, 2 – 6 May Survey design:  Electronic questionnaire with possibility print and fill paper version  Addressed to the ICT managers, in small enterprises – to persons responsible for ICT  Mandatory  2 written reminder  Response rate: 96-97%  Gross sample: about 3500  Final sample: about 3300  Coverage: Enterprises with 10+ employees Most of NACE Rev. 2 economic activities: C-J, L-N, R section)

4. www.stat.gov.lt Armenia Twinning 2011 Component F – Information Society, 2 – 6 May The questionnaire:  Based on Eurostat model questionnaire  Design principles:  modular structure allowing features to be updated  most questions based on YES/NO, some - percentage (employees using PC, internet, e-commerce sales and purchases)  respondent burden minimized by use of filter questions  National additions (in Eurostat questionnaire not every year)  ICT security  Problems on ICT security

5. www.stat.gov.lt Armenia Twinning 2011 Component F – Information Society, 2 – 6 May Survey modules  A: Use of computers and computer networks  B: Access and use of the Internet  C: Sending/receiving of messages suitable for automatic processing (e-business)  D: Sharing electronically information on Supply Chain Management (e-business, sharing all types information with suppliers and/or customers)  E: Automatic share of information within the enterprise (internal sharing information)  F: e-Commerce (sale or purchase products over computer networks)  X: Background information about enterprise (activity, number of employees, purchases turnover)

6. www.stat.gov.lt Armenia Twinning 2011 Component F – Information Society, 2 – 6 May Use of data from register and other surveys  Address, economic activity, number of employees - register data  Economic data (turnover, purchases) – Enterprises statistics division (SBS – structural business statistics)  Use for sampling and estimation  Raising results to totals:  Number of enterprises, employees  Turnover, purchases via electronic networks (e-commerce)

7. www.stat.gov.lt Armenia Twinning 2011 Component F – Information Society, 2 – 6 May Potential questions (1 part) (out of scope Eurostat questionnaire)  Actual questions for firsts surveys: Number of computers in enterprise Number of computers with internet connections Possibility to estimate number of computers in business sector, average in small medium and large enterprises  Questions related to internal computers networks and home pages: Internal computer network (e.g. LAN - Local Area Network) Internal home page (e.g. Intranet) Possibility to estimate share of enterprises with internal networks, internal home pages  Internet purposes Banking and financial services Training and education Market monitoring (e.g. prices) Receiving digital goods or services Obtaining after-sales service

8. www.stat.gov.lt Armenia Twinning 2011 Component F – Information Society, 2 – 6 May Potential questions (2 part) E-security module  Internal security facilities in enterprise a) Virus checking or protection software b) Firewalls (software or hardware) c) Secure servers (support secured protocols such as https) d) Off-site data backup 2. Communication with enterprise using the following security facilities a) Electronic digital signature as customer's authentication mechanism b) Other authentication mechanism (e.g. PIN code) c) Data encryption for confidentiality 3. Time of update any of its security facilities (include automatic updates). 4. Encountered ICT related security problems in the last 12 months: a) Computer virus, worm or trojan attack resulting in loss of information or working time b) Unauthorised access to enterprise computer systems or data c) Blackmail or threats to the enterprise data or software

9. www.stat.gov.lt Armenia Twinning 2011 Component F – Information Society, 2 – 6 May Potential questions (3 part): E-commerce: benefits and barriers  Benefits of selling via the Internet Improving company image Reducing business costs Speeding up business processes Improving quality of services Reaching new customers Launching new products / services Keeping pace with competitors Expanding the market geographically Targeting customers individually (customisation) 2. Barriers to Internet sales: Products/services of enterprise not suitable for sales by the Internet Customers not ready to buy via Internet Security problems concerning payments Unknown legal framework for Internet sales (e.g. contracts, terms of delivery and guarantees) Logistical problems Possibility answers: very important, less important, not important

10. www.stat.gov.lt Armenia Twinning 2011 Component F – Information Society, 2 – 6 May Publications  Press release – end of July  Basic information is available on the web-site of Statistics Lithuania www.stat.gov.lt (Database of Indicators) - August  Main tables and short analysis in monthly publication “Economic and social development in Lithuania” – end of August  The yearly publication “Information technologies in Lithuania” – overall information about ICT statistics and their surveys – end of October  Specialised analysis according to needs or requests

11. www.stat.gov.lt Armenia Twinning 2011 Component F – Information Society, 2 – 6 May THANK YOU FOR ATTENTION ! Gediminas Samuolis Statistics Lithuania Gedimino av. 29, Lithuania E-mail: Gediminas.Samuolis@stat.gov.lt