1. Managing Quality & Risk Week 6 – 15 October 2015 - Quality Monitoring and Controlling Processes Module leader – Tim Rose

2. Module route map Semester 1Date (W/c)Content Week 107/09/2015Introduction to Module & Topic Week 214/09/2015The Properties of Risk Management Week 321/09/2015The Properties of Quality Management Week 428/10/2015Risk and Failure Week 505/10/2015Risk and People Week 612/10/2015 Quality Monitoring and Controlling Processes 19/10/2015College closed for staff development 26/10/2014Reading week Week 702/11/2015Risk Management Systems [1] Week 809/11/2015Risk Management Systems [2] Week 916/11/2015Independent research Week 1023/11/2015Peer review Week 1130/11/20151:1 Tutorials Week 1207/12/2015Assignment workshop/ revision N/a11/01/2016Exam

3. Intended learning outcomes By the end this session you will:  Debate the ‘Ethics’ behind MQR  Self-assess against the learning outcomes  Reference standard monitoring and control procedures  Select and evaluate a suitable Risk Management System to use in your audit.

4. Ethics

5. Group activity Scenario: You’re a newly recruited Quality Manager at a Small-to-Medium- sized Print firm Your employer has raised concerns about the team ethos towards managing Quality and Risk Produce a 5-minute presentation outlining why it’s important for all employees to engage in Quality and Risk Management protocols.

6. Learning Outcomes self-assessment LEARNING OUTCOMES On successful completion of this module, students will be able to: Current understanding Covered in section(s) 1. Recognise the range and scope of quality processes and standards. 2. Critically evaluate quality processes. 3. Recognise the nature and scope of organisational risk. 4. Assess low and high-level risk and improve risk management processes. 5. Select and apply appropriate research methods and analysis tools to improve quality and risk management processes. 6. Allocate organisational and personal responsibilities in ensuring quality and managing risk. 7. Understand and evaluate the significance of quality and risk management to stakeholders. 8. Promote professionalism and an ethical approach to quality and risk management.

7. Individual activity  Look back though notes from the past six weeks  Select which Risk Management System/ framework might be most suitable for your audit – This could be more than one at this stage  You may want to use an analysis tool, such as SWOT, to determine which tool best suits your scenario.

8. Group activity  Team up with individuals who have selected the same or a similar tool  Evaluate the pros & cons of this approach  Discuss how you might tailor the approach to best suit your audit.

9. Learning outcomes from this session Throughout this session you have: Debated the ‘Ethics’ behind MQR Self-assessed against the learning outcomes Referenced standard monitoring and control procedures Selected and evaluated a suitable Risk Management System to use in your audit.

10. Out of class activity  Work towards individually-set SMART targets in relation to Assignment 1  Suggested reading: Sadgrove, K (2015) The Complete Guide to Business Risk Management  Chapter 4: Treating Risk: … –  Chapter 5: Product and Service Problems –