2. Background The basic objective of Intensive Training Programme (ITP) is to undertake saturation training of the frontline personnel manning the public service delivery chain in identified sectors & in specific geographical area.

3. LOA The Academy signed LOA with DoPT on 24.11.2008 for the programme to be implemented in U.P. Academy identified district Jhansi of UP for the project & undertook five sectors i.e. Education, Health, Social Work, Revenue & Rural Development. Under CBPR project Rural Development sector was already been taken up i.e. why Academy decided to take up P.D.S. The Academy signed LOA with DoPT on 24.11.2008 for the programme to be implemented in U.P. Academy identified district Jhansi of UP for the project & undertook five sectors i.e. Education, Health, Social Work, Revenue & Rural Development. Under CBPR project Rural Development sector was already been taken up i.e. why Academy decided to take up P.D.S.

4. TNA Academy conducted a Training Need Analysis (TNA) exercise for all the sectors. The outcome of TNA contains training & non-training implications in different categories of each sector.

5. The Following Sectors Have Been Identified Sectors Revenue Education Health Social Welfare PDS Revenue Education Health Social Welfare PDS

6. Sector : Revenue The identified categories for this sector are as follows :- SDM/Tahsildar/Naib Tahsildar Ragistrar Kanoongo/Revenue Inspector/Lekhpal Collection Amin Ministerial Staff Najarat Anusevak/Class IV Staff The identified categories for this sector are as follows :- SDM/Tahsildar/Naib Tahsildar Ragistrar Kanoongo/Revenue Inspector/Lekhpal Collection Amin Ministerial Staff Najarat Anusevak/Class IV Staff

7. Sector : Revenue Category : SDM/Tahsildar/Naib Tahsildar Silent Feature of Training Module For ‘ 5 Days’ Overview of General Revenue Administration Specific Responsibilities & Duties Supervision of Land Revenue Records Motivation & Communication Disaster Risk Management Decision Making Public Grievance Redressal Selection of BPL Beneficiaries, Rural Development Programmes Overview of General Revenue Administration Specific Responsibilities & Duties Supervision of Land Revenue Records Motivation & Communication Disaster Risk Management Decision Making Public Grievance Redressal Selection of BPL Beneficiaries, Rural Development Programmes

8. Land Allotment, Possession and Removal of Encroachment Orientation on Different Acts Right to Information Court Procedure and Appeal in Revenue Cases Inspection and Report Disciplinary Proceedings Stress Management, Time Management & Public Dealing. Computer Knowledge. E-Governance Applications in Revenue Department VIP Duties and Protocol Land Allotment, Possession and Removal of Encroachment Orientation on Different Acts Right to Information Court Procedure and Appeal in Revenue Cases Inspection and Report Disciplinary Proceedings Stress Management, Time Management & Public Dealing. Computer Knowledge. E-Governance Applications in Revenue Department VIP Duties and Protocol

9. Special duties and responsibilities Supervision of Land Revenue Records Rules for Collection of Land Revenue. Noting and Drafting Keeping of Files and Weeding Government Servant Conduct Rules Right to information Act 2005 Motivation and Communication Disaster Management Special duties and responsibilities Supervision of Land Revenue Records Rules for Collection of Land Revenue. Noting and Drafting Keeping of Files and Weeding Government Servant Conduct Rules Right to information Act 2005 Motivation and Communication Disaster Management Sector : Revenue Category : Ragistrar Kanoongo/Revenue Inspector/Lekhpal Silent Feature of Training Module For ‘ 5 Days’

10. Public Grievance Redressal Important Points about Public dealing Property Evaluation and Enquiry Report Stress Management and Time Management Computer Knowledge Use of E-Governance in Revenue Department Behavioral aspects while dealing with citizens. Public Grievance Redressal Important Points about Public dealing Property Evaluation and Enquiry Report Stress Management and Time Management Computer Knowledge Use of E-Governance in Revenue Department Behavioral aspects while dealing with citizens.

11. Specific Responsibilities & duties Maintenance of Land revenue records Keeping of Files and Weeding of Records Public Grievance Redressal Right to Information Act 2005 Disaster Risk Management Communication Recovery Related Problems and Perceived Solution Computer Knowledge E-Governance Application in Revenue department. Specific Responsibilities & duties Maintenance of Land revenue records Keeping of Files and Weeding of Records Public Grievance Redressal Right to Information Act 2005 Disaster Risk Management Communication Recovery Related Problems and Perceived Solution Computer Knowledge E-Governance Application in Revenue department. Sector : Revenue Category : Collection Amin Silent Feature of Training Module For ‘ 5 Days’

12. Special Responsibilities and Duties Maintenance of Land Revenue Records Noting and Drafting Keeping of Files and Weeding. Management of Contempt of Court, Appeals & Court Procedure Right to Information Act 2005 Motivation, Communication & Telephone Manners Disaster Management Behavioral aspects while dealing with Citizens. Special Responsibilities and Duties Maintenance of Land Revenue Records Noting and Drafting Keeping of Files and Weeding. Management of Contempt of Court, Appeals & Court Procedure Right to Information Act 2005 Motivation, Communication & Telephone Manners Disaster Management Behavioral aspects while dealing with Citizens. Sector : Revenue Category : Ministerial Staff Silent Feature of Training Module For ‘ 5 Days’

13. Responsibilities of Collection Peons Responsibilities of Nazarat Anusevak Communication : Ways of Information Communication and Telephone Manners Use of Main Instruments and Machines Management of Important Files Right to Information Execution of Order Computer Knowledge Responsibilities of Collection Peons Responsibilities of Nazarat Anusevak Communication : Ways of Information Communication and Telephone Manners Use of Main Instruments and Machines Management of Important Files Right to Information Execution of Order Computer Knowledge Sector : Revenue Category : Najarat Anusevak/Class IV Staff Silent Feature of Training Module For ‘ 5 Days’

14. The identified categories for this sector are as follows: DIOS/BSA/Principal Teacher/Astt. Teacher/Guest Teacher Ministerial Staff The identified categories for this sector are as follows: DIOS/BSA/Principal Teacher/Astt. Teacher/Guest Teacher Ministerial Staff Sector : Education

15. Overview of Education system Formulation & Functioning of Village Education Committee Disciplinary Proceedings Right to Information Act 2005 The Right of Children to Free and Compulsory Education 2009 Human Resources Management Execution of Non-Formal Education Programme Formation of effective Parent-Teacher Association (PTA) Overview of Education system Formulation & Functioning of Village Education Committee Disciplinary Proceedings Right to Information Act 2005 The Right of Children to Free and Compulsory Education 2009 Human Resources Management Execution of Non-Formal Education Programme Formation of effective Parent-Teacher Association (PTA) Sector : Education Category : DIOS/BSA/Principal Silent Feature of Training Module For ‘ 3 Days’

16. Noting Drafting and Maintenance of Records Computer Knowledge Public Relations Grants Management Stress Management & Time Management Behavioral Aspects while Dealing with Citizens. Communication & Telephone Manners. Noting Drafting and Maintenance of Records Computer Knowledge Public Relations Grants Management Stress Management & Time Management Behavioral Aspects while Dealing with Citizens. Communication & Telephone Manners.

17. Teaching Learning Material Active Pedagogy Parents-Teacher Association Preparation of Lesson Plan Supervision & Monitoring Public Relations Stress Management & Time Management Functional Knowledge of Computer Functional English Teaching Learning Material Active Pedagogy Parents-Teacher Association Preparation of Lesson Plan Supervision & Monitoring Public Relations Stress Management & Time Management Functional Knowledge of Computer Functional English Sector : Education Category : Teacher/Astt. Teacher/Guest Teacher Silent Feature of Training Module For ‘ 3 Days’

18. Special Responsibilities and Duties Noting and Drafting Keeping of Files and Weeding. Management of Contempt of Court, Appeals & Court Procedure Right to Information Act 2005 Motivation and Communication Behavioral aspect while dealing with citizen Special Responsibilities and Duties Noting and Drafting Keeping of Files and Weeding. Management of Contempt of Court, Appeals & Court Procedure Right to Information Act 2005 Motivation and Communication Behavioral aspect while dealing with citizen Sector : Education Category : Ministerial Staff Silent Feature of Training Module For ‘ 3 Days’

19. The identified categories for this sector are as Follows:- CMO/CMS/Mos Village Level Functionary(ANM/ASHA) Ministerial staff The identified categories for this sector are as Follows:- CMO/CMS/Mos Village Level Functionary(ANM/ASHA) Ministerial staff Sector : Health

20. Overview of Health department Role of Medical Officers Health Sector Reforms & National Rural Health Mission Public-Private Partnership(PPP) District Level planning, Monitoring & Reporting Functional Knowledge of Computer Health sector: Convergence with other departments Success Stories: At Village Level Overview of Health department Role of Medical Officers Health Sector Reforms & National Rural Health Mission Public-Private Partnership(PPP) District Level planning, Monitoring & Reporting Functional Knowledge of Computer Health sector: Convergence with other departments Success Stories: At Village Level Sector : Medical Category : CMO/CMS/MOs Silent Feature of Training Module For ‘ 3 Days’

21. Role of Auxiliary Nurse Midwife(ANM) Role of Accredited Social Health Activist Role of PRIs and NGOs in Health Sector Functional Knowledge of Computer Health sector: Convergence with Other Departments Success stories: At Village Level Role of Auxiliary Nurse Midwife(ANM) Role of Accredited Social Health Activist Role of PRIs and NGOs in Health Sector Functional Knowledge of Computer Health sector: Convergence with Other Departments Success stories: At Village Level Sector : Medical Category : Village Level Functionary(ANM/ASHA) Silent Feature of Training Module For ‘ 3 Days’

22. Special Responsibilities and Duties Noting and Drafting Keeping of Files and Weeding. Management of Contempt of Court, Appeals & Court Procedure Right to Information Act 2005 Motivation, Communication and Telephone Manners Behavioral aspect while dealing with citizen Special Responsibilities and Duties Noting and Drafting Keeping of Files and Weeding. Management of Contempt of Court, Appeals & Court Procedure Right to Information Act 2005 Motivation, Communication and Telephone Manners Behavioral aspect while dealing with citizen Sector : Medical Category : Ministerial Staff Silent Feature of Training Module For ‘ 3 Days’

23. The identified categories for this sector are as follows :- DSWO/DMO/DVKA ADO GVA Ministerial Staff The identified categories for this sector are as follows :- DSWO/DMO/DVKA ADO GVA Ministerial Staff Sector : Social Welfare

24. Social sector Department Overview Professional Skills & Capability to Achieve Programme Objectives Current Policies & Strategies of Social Welfare Department Convergence with Other department Social Justice Schemes Status of Human development of scheduled category Identification & training of beneficiaries Participatory Monitoring(Social Audit) Case Study/Success Stories Social sector Department Overview Professional Skills & Capability to Achieve Programme Objectives Current Policies & Strategies of Social Welfare Department Convergence with Other department Social Justice Schemes Status of Human development of scheduled category Identification & training of beneficiaries Participatory Monitoring(Social Audit) Case Study/Success Stories Sector : Social Welfare Category : DSWO/DMO/DVKA Silent Feature of Training Module For ‘ 3 Days’

25. Identification & Targeting of Beneficiaries IT enabled Skills & Monitoring Education, Economic Development and social Empowerment of SCs & OBCs Rehabilitation, Educational & Economic Development and social Empowerment of Person with Disabilities Support to Senior Citizens Rehabilitation of Victims of Substance abuse Scope & Opportunity for Empowering Different Communities Leadership & Managerial Characteristics Case Study & Success Stories Behavioral aspect while dealing with citizen. Identification & Targeting of Beneficiaries IT enabled Skills & Monitoring Education, Economic Development and social Empowerment of SCs & OBCs Rehabilitation, Educational & Economic Development and social Empowerment of Person with Disabilities Support to Senior Citizens Rehabilitation of Victims of Substance abuse Scope & Opportunity for Empowering Different Communities Leadership & Managerial Characteristics Case Study & Success Stories Behavioral aspect while dealing with citizen. Sector : Social Welfare Category : ADO Silent Feature of Training Module For ‘ 3 Days’

26. Professional Skills & Capability to Achieve Program Objectives Community Level Demand & Supply Gaps Role of Gram Vikas Adhikari Social Welfare Schemes Partnership with PRIs, NGOs Innovative Strategies/Basic Computer Knowledge Professional Skills & Capability to Achieve Program Objectives Community Level Demand & Supply Gaps Role of Gram Vikas Adhikari Social Welfare Schemes Partnership with PRIs, NGOs Innovative Strategies/Basic Computer Knowledge Sector : Social Welfare Category : Gram Vikas Adhikari Silent Feature of Training Module For ‘ 3 Days’

27. Special Responsibilities and Duties Noting and Drafting Keeping of Files and Weeding. Management of Contempt of Court, Appeals & Court Procedure Right to Information Act 2005 Motivation,Communication & Telephone Manners Behavioral aspect while dealing with citizen. Special Responsibilities and Duties Noting and Drafting Keeping of Files and Weeding. Management of Contempt of Court, Appeals & Court Procedure Right to Information Act 2005 Motivation,Communication & Telephone Manners Behavioral aspect while dealing with citizen. Sector : Social Welfare Category : Ministerial Staff Silent Feature of Training Module For ‘ 3 Days’

28. The identified categories for this sector are as follows: DSO/DMO Supply/Marketing Inspectors Kotedars Ministerial Staff The identified categories for this sector are as follows: DSO/DMO Supply/Marketing Inspectors Kotedars Ministerial Staff Sector : PDS

29. Overview of Public Distribution System Organizational Set-up of Public Distribution System Role of District Supply Officer and District Marketing officer Supply Chain Management, Community Demand- Supply & Gaps Food Management Leadership Functional Knowledge of Computer Right to Information Act 2005 Success Story: Initiatives of Innovative Strategies & Technology Overview of Public Distribution System Organizational Set-up of Public Distribution System Role of District Supply Officer and District Marketing officer Supply Chain Management, Community Demand- Supply & Gaps Food Management Leadership Functional Knowledge of Computer Right to Information Act 2005 Success Story: Initiatives of Innovative Strategies & Technology Sector : PDS Category : DSO/DMO/DVKO Silent Feature of Training Module For ‘ 3 Days’

30. Organizational Set-up of Public Distribution System Role of Inspectors Leadership Food Management Right to Information Act 2005 Success story: Initiative of Innovative strategies & technology Organizational Set-up of Public Distribution System Role of Inspectors Leadership Food Management Right to Information Act 2005 Success story: Initiative of Innovative strategies & technology Sector : PDS Category : Supply/Marketing Inspector Silent Feature of Training Module For ‘ 3 Days’

31. Organizational set-up of Public Distribution system Storage & Distribution at District Level Involvement of Panchayati Raj Institutions & Urban Local Bodies Role of Kotedar Functional Knowledge of Computer Behavioral aspect while dealing with citizen. Organizational set-up of Public Distribution system Storage & Distribution at District Level Involvement of Panchayati Raj Institutions & Urban Local Bodies Role of Kotedar Functional Knowledge of Computer Behavioral aspect while dealing with citizen. Sector : PDS Category : Kotedar Silent Feature of Training Module For ‘ 1 Days’

32. Special Responsibilities and Duties Noting and Drafting Keeping of Files and Weeding. Management of Contempt of Court, Appeals & Court Procedure Right to Information Act 2005 Motivation, Communication and Telephone Manners Behavioral aspect while dealing with citizen Special Responsibilities and Duties Noting and Drafting Keeping of Files and Weeding. Management of Contempt of Court, Appeals & Court Procedure Right to Information Act 2005 Motivation, Communication and Telephone Manners Behavioral aspect while dealing with citizen Sector : PDS Category : Ministerial Staff Silent Feature of Training Module For ‘ 1 Days’

33. After vigorous exercise of TNA, Academy has developed course modules for all the categories of each sector. Course material for Revenue Sector has been printed & the Academy has scheduled to conduct a TOT from December 12 to 17, 2011. Now training to all revenue staff at the district level is supposed to be completed in January 2012. The course material for other sector is in the process of printing. Thereafter training programmes shall commence. After vigorous exercise of TNA, Academy has developed course modules for all the categories of each sector. Course material for Revenue Sector has been printed & the Academy has scheduled to conduct a TOT from December 12 to 17, 2011. Now training to all revenue staff at the district level is supposed to be completed in January 2012. The course material for other sector is in the process of printing. Thereafter training programmes shall commence. Course Module

34. Action Plan PhaseActivityDurationDate of Completion/to be completed Expenditure (Rs.) Status ITraining Need Analysis of Five Sector One Year 20.12.20108,00,000.00 Paid Done IIModule Development for all sector & Printing of material for reveue sector Four Months 01.04.2011 to 01.08.2011 1.85 lac for printing of material paid & 10,36,000.00for module development to be paid in Dec,2011 balance 1.00lac to be paid in FY 2011-12 Done IIITOT for all five sectors (05 TOT of Five day each TOT with 15 Participant in each TOT) Two Months Dec., 2011 to Jan., 2012 Rs. 4.0 lac to be paid in Dec,2011 To be done IVTraining to all employees of all Five Sectors Revenue Social PDS Health Education Jan,2012 Feb,2012 6,56,300.00 paid in Nov.,2011 balance 16.44lac to be paid in FY 2011-12 To be done VEvaluation & Impact Analysis Two Months 15.03.12 to 20.05.2012 1,00,000.00To be done VIReport on Future Scope One Month 25.05.12 to 28.06.2012 1,00,000.00To be done TOTALapprox 50,00,000.00

35. Status Report Total Budget Allocated by DoPT with details of sanction No. Expenditure Quarter ending 31-12-2010 Expenditure in 2011-12 till 30.11.11 Balance Rs.25,00,000.00Letter No.17014/3/2008- Trg.(Int.Trg.) dated 08.12.2008 Rs.8,00,000.00Letter No.14013/01/2008- Trg.II dated 14.03.2011 Total :Rs.33,00,000.00 Rs.8,00,000. 00 Rs.8,41,00 0.00 Rs.16,5 9,000.0 0

36. S.No.HeadsYes/NoStatus of Documentation (*)Summary of activities completed including physical targets achieved (add separate sheet if required) 1- Preparatory Activities 1.a Constitution of Dedicated Team yesDistrict five sectors viz. Education, Revenue Public Distribution, Social Welfare & Health Action Plan attached. 1.b Identification of project district yes 1.c Identification of sector(s) yes 1.d Target Group/Cadre identification yes 1.e Other activities (specify) no 2- Design of Training & Related Activities** 2.a TNA Activities yes Detailed TNA report for all sectors already sent 2.b Identification of the KSA needs yes 2.c Identification of Potential Trainers in districts + sectors Yes 2.d Design of TOT modules and course content Yes, for all sector 2.e Conducting TOT TOT for revenue sector is proposed in November.11 2.f Training methodology finalized Yes for all Sector 2.g Design of Training programme- sequencing Revenue Social Welfare PDS Education Health 2.h Training Material Standardization Yes, for all sector 2.i Training Material-Existing Resources Yes, for all sector 2.j Training Material-New Content Development Yes, for all sector 2.k Other activities (specify) No 3- Commencement of Training 3.a Training Conducted / in process/ No. of persons trained till 31-12-2010 Nov 11 onwards 2.b Other activities (specify) Nil 4- Evaluation 4.a Training Evaluation Nil 4.b Other activities (specify) Nil

37. 5- Expenditure per trainee (estimated/actual) : Rs.827/- per trainee (tentative) total trainee 6048 tentative for all sectors. 6- Suggestions for strengthening the State ATI’s through Centrally Sponsored Scheme ; (a) Academy received Rs 30,64,699/- towards purchase of Computers & other training equipments vide letter no. G-20011/11/2011-Trg VI dated 12.10.2011. The process of procurement of equipment is in process. 5- Expenditure per trainee (estimated/actual) : Rs.827/- per trainee (tentative) total trainee 6048 tentative for all sectors. 6- Suggestions for strengthening the State ATI’s through Centrally Sponsored Scheme ; (a) Academy received Rs 30,64,699/- towards purchase of Computers & other training equipments vide letter no. G-20011/11/2011-Trg VI dated 12.10.2011. The process of procurement of equipment is in process.

38. Total expected no of trainee in all five sectors would be 6048. Thus the cost per trainee will be Rs. 50 lacs / 6048 i.e Rs. 827/-. Total expected no of trainee in all five sectors would be 6048. Thus the cost per trainee will be Rs. 50 lacs / 6048 i.e Rs. 827/-. Cost per Trainee

39. The project is now running smoothly & Academy is trying its level best to complete it in this financial year. Progress

40. Uttar Pradesh being a large State with varying topography and demography, the Academy proposes to replicate this process in six districts lying in the Bundelkhand region of the State during 2012-13 having different type of physical and social conditions. Activities For 2012-13

41. U.P. Academy of Administration & Management, Lucknow.