1. MIT WCS IS/WCS: Services and Support Suzana Lisanti Susan Curran Tim Griffin Turi McKinley Chris Sherrill Students: Hubert Pham Julie Yoo

2. MIT WCS IS Guiding Principles Reliable, scalable, and secure solutions Promote best practices Serve the many rather than the few Seek innovation and creativity Partner with individuals and organizations to develop solutions to meet their needs Increase technological equity

3. MIT WCS Web Communications Services (WCS) publishes the official MIT web site (http://web.mit.edu) and provides strategic consulting to MIT clients on the use of the web for communications and work processes, as well as harnessing emerging information technologies that foster organizational change within MIT.http://web.mit.edu WCS Mission

4. MIT WCS In FY 2000-2001 WCS assisted MIT clients with approximately 600 web sites, with solutions ranging from planning to design, production, trouble- shooting and maintenance. The WCS team answered a total of 8,000 email queries this year: 5,000 general questions about MIT (20/day), and 3,000 web help requests (8-12/weekday). Customer requests have increased by 33% over the previous year.

5. MIT WCS Web publishing at MIT web.mit.edu is actually 3 servers www.mit.edu mirrors top site Additional special-function servers: map, forums, search, counter, etc.mapforumssearch Approximately 1,000 other servers that leverage central servers

6. MIT WCS Web Server Configuration Apache SSL MIT version: http://web.mit.edu/apache-sslhttp://web.mit.edu/apache-ssl Suns running Solaris with AFS client Web server configuration files on local disk; content comes out of AFS “lockers” Content management left to content owners

7. MIT WCS Why use AFS? Designed for larger networks, scalable Single username & password (Kerberos) Permissions set at directory level Supported 24x7 at MIT Reliable backup systems

8. MIT WCS Approximately 1 million files October 2001: web.mit.edu served over 67 million files (26 per second) Avg # files per day: 1,327,746 Served to off campus: 1,044,659 (78%) MIT Web site

9. MIT WCS Sept 2001 Daily Views

10. MIT WCS Browser Types

11. MIT WCS Operating Systems Pages requested by Operating System

12. MIT WCS Web Tools (1) Email forms (cgiemail, cgiecho)cgiemail Search engine (Inktomi) (local searches configurable by user)Search engine configurable Web page usage statisticsstatistics Campus map Discussion groups (forums)Discussion groups

13. MIT WCS Web Tools (2) Server Side Includes (SSI)SSI Restricted access for individuals/groups and certificate-based authenticationRestricted access Secure file transfer Recommended WYSIWYG web editor DreamweaverDreamweaver

14. MIT WCS Web Tools (3) Oracle license Oracle Institute-wide Events Calendar with customizable views (Jan 2002)Events Calendarcustomizable Scripting Currently run your own server, Perl, PHP Discovery project underway: “IS Servers”

15. MIT WCS Service Groups ITAG provides integration standardsintegration Network Operations maintain central MIT web servers and underlying services Athena Operations maintains AFS servers where content is stored, backups Administrative Server Services maintains private servers for customersAdministrative Server Services AMPS provides academic server servicesAMPS

16. MIT WCS Web Publishing Support WCS - web strategy, IA and design, in partnership with the PSB WCS - ongoing maintenance support help line: x3-0101 or webhelp@mit.edu Faculty Liaisons - support academic computing needs Training, Usability, and web-pubTrainingUsability Software Release Team

17. MIT WCS HTML GuidelinesGuidelines Usability Legal and privacy guidelines JavaScript and plug-ins (inc. Flash) CSS Stretchable tables Secure file transfer Recommended WYSIWYG web editor Dreamweaver