1. N EW G EN B USINESS S ERVICES

2.  History  Business Services Customer Service Customer Retention Collections Business-to-Business Sales and Account Management Technology Campaign Management Social Interactions Cross-Sell / Up-Sell Intelligent Self Service, Call Routing, Notification Analytics Point of sale evaluation Segmentation and profiling Repeat Call Analytics Interactive Voice Response (IVR) Optimization 1,447 mn USD 2,580 mn USD 2000 mn USD Revenue Growth 1998 2005 2012 Formed in 1998

3. Global Reach North America Latin America Phillipines Canada Europe

4.  India an attractive outsourcing destination India-an attractive outsourcing destination Time Lag Trust and confidence of Global Co.s Large, educated workforce Conducive Business Environment Access to latest technology and infrastructure Cost effectiveness

5. Thank you