1. Copyright © 2010 USPS. All rights reserved. CONFIDENTIAL AND RESTRICTED Presented to IMPC 1

2. Copyright © 2010 USPS. All rights reserved. CONFIDENTIAL AND RESTRICTED What is Critical Mail? Critical Mail is ideal for secure documents since it is tracked from acceptance to delivery and is shipped in an envelope that stands out in the postal mailstream and in the recipients mailbox. The confirmation of delivery can provide the security that the recipient received the contents.

3. Copyright © 2010 USPS. All rights reserved. CONFIDENTIAL AND RESTRICTED Where Does Critical Mail Fit? Critical Mail is an expedited option offering quick and reliable service at a competitive price with a high level of visibility. Perfect for: Secure documents Urgent items Items requiring tracking

4. Copyright © 2010 USPS. All rights reserved. CONFIDENTIAL AND RESTRICTED Benefits of Critical Mail Provide Security and Visibility for Sensitive or Confidential Contents o US Postal Inspection Service o USPS Tracking Lower Total Cost o No Surcharges o No Invoice Audits or Adjustments o Easier Budgeting Operational Efficiency through Flat Rate Pricing o No Weighing o No Zone Rating o No Guessing

5. Copyright © 2010 USPS. All rights reserved. CONFIDENTIAL AND RESTRICTED Tracking, Visibility, Security Free USPS Tracking Receives 4-6 tracking events on average Fast, consistent time-in- transit for time-sensitive documents Consistent 1-3 day delivery depending on destination US Postal Inspection Service

6. Copyright © 2010 USPS. All rights reserved. CONFIDENTIAL AND RESTRICTED Secure Delivery & Confirmation Design drives “open first” behavior Reaches every U.S. address, plus PO Box addresses, and most APO/FPO/DPO destinations Offers secure mailbox delivery on first attempt, protected by the Postal Inspection Service Delivery Confirmation included

7. Copyright © 2010 USPS. All rights reserved. CONFIDENTIAL AND RESTRICTED Cost Savings and Efficiencies Cost-effective flat rates regardless of distance Flat Rates apply, regardless of domestic destination for Critical Mail Letters and Critical Mail Flats Free USPS custom envelopes No surcharges ever - including fuel, residential and Saturday delivery Lets you mail important documents affordably and securely. Letters – (Max. 3 ounces) $3.50 Flats – (Max. 13 ounces) $4.50

8. Copyright © 2010 USPS. All rights reserved. CONFIDENTIAL AND RESTRICTED Critical Mail Appl ications Fulfillment of Thin Products o Tickets o Purchasing cards o Debit/credit card and PIN mailings o Photographs or proofs Critical documents and notices o Military orders, id cards, transit docs o Product recalls o Collection o Notices of noncompliance or civil penalty o Vote by mail o Time sensitive correspondence Direct Mail for high value products/services

9. Copyright © 2010 USPS. All rights reserved. CONFIDENTIAL AND RESTRICTED Critical Mail Process PC Postage Vendor or Permit payment Pickup & Acceptance o Carrier pickup option available o Collection boxes Processing Delivery VisibilityVisibilityVisibilityVisibility

10. Copyright © 2010 USPS. All rights reserved. CONFIDENTIAL AND RESTRICTED Critical Mail Flow Print Label & Place into Critical Mail envelope Arrange for pickup: Pickup on Demand Carrier Pickup Carrier on route PO Collection Box Delivered to Processing and Distribution Center Prepared for automation process Transportation to Destination P&DC by FedEx, commercial air, or USPS authorized ground Critical Mail separated on last automation sort for special handling Sorted with Certified and other Accountable Mail Transported to local Post Office Carrier receives CM piece from Accountable Mail clerk, Supervisor or designee Carrier scans and delivers Critical Mail

11. Copyright © 2010 USPS. All rights reserved. CONFIDENTIAL AND RESTRICTED Critical Mail Requirements Letters-letter-size pieces not to exceed 3 ounces in weight or 1/4 inch thickness Flats-flat-size pieces not to exceed 13 ounces in weight or 3/4 inch thickness 5,000 letter-size and flat-size pieces in the previous calendar year Critical Mail pieces must bear an Intelligent Mail barcode and postage may be paid with: USPS-approved PC-Postage products when registered end-users use a qualifying shipping label or permit imprint. Signature Confirmation Letters- $3.50+$1.10=$4.60 Signature Confirmation Flats-$4.50+$.85=$5.35

12. Copyright © 2010 USPS. All rights reserved. CONFIDENTIAL AND RESTRICTED Summary Tracking Visibility Fast and consistent delivery High Value / Low Cost No Surcharges Secure – USPIS Opened First Predictable 1-3 day Delivery USPS Critical Mail branded provided envelopes Delivery on first attempt.

13. Copyright © 2010 USPS. All rights reserved. CONFIDENTIAL AND RESTRICTED Thank You Ron Kecman Strategic Account Manager United States Postal Service ronald.n.kecman@usps.gov 13