1. ELDERS REAL ESTATE ROOTY HILL PROPERTY MANAGEMENT TEAM o ur Property Managers Specialise in Total Property Care (02) 9625 8000

2. Elders Real Estate Rooty Hill have a committed and dedicated Property Management Department. With over a combined total of 30 years experience we are second to none in Rooty Hill. Consisting of a Property Manager, Property Officer, Property Management Accounts and Administration, we have all your questions and needs covered. THE COMPLETE PROPERTY MANAGEMENT SERVICE At Elders Real Estate Rooty Hill our service includes all letting services, rent collection, repair and maintenance, ingoings and outgoings, tenant selection, rent arrears, mid-term inspections and payment of any bills for the landlord SECURE RENTALS WITH A PEACE OF MIND There is a complex mass of consumer and trade practices legislation and regulations that apply to property management. Penalties can apply if mistakes are made. Dealing with it is best left to the experts, leaving you to collect the rent and get on with the rest of your life. Here at Elders nothing is left to chance. All of our Property Management staff are up to date with the current legislation and attend regular training. Our Property Management Services to you!

3. INGOING CONDITION REPORTS The condition report is issued to the tenant and forms part of the Residential Tenancy Agreement. This report is done before the tenancy commences and describes the condition of the premises. The Agent will make comments on the condition of the property and then issue a copy of the report to the tenant and a copy to the landlord. The tenant will then have 7 days to make any of their own comments and then return it to your Managing Agent. OUTGOING CONDITION REPORTS Once the tenant returns all keys and gives vacant possession of the premises, our Property Management Team will go out to the property to complete the Outgoing Condition Report. Going off the Ingoing Condition Report, the Property Managers will check the condition of the property compared to when the tenant first moved in. If there are any issues or maintenance PERIODICAL INSPECTIONS REPORTS With periodical inspections we conduct detailed inspections every three or six months depending on your requirements. The first being immediately three months after a tenant moves into the premises. With our programmed inspections and recommended routine maintenance, we ensure that your property remains well looked after. Reporting back to you

4. RENT COLLECTION Our system of rent collection is designed to ensure you receive the rent due to you promptly. We ensure your tenants have no excuse for late payment of rent by giving them a 24 hour automated rental payment system. They are given three options by which they can pay their rent, options being direct debit from their bank account into our trust account, St George bank card or cash in the office. ARREARS REVIEW At Elders Real Estate Rooty Hill, we review arrears daily and have a system of regular contact with tenants to ensure they pay their rent. If they fail to pay their rent after 14 days they will be served a termination notice. This notice usually brings prompt results, but if it doesn’t work, we will contact you to discuss whether to proceed with termination of the tenancy or whether to allow the tenant more time. Rental Payments and Arrears

5. END OF MONTH The “End of Month” procedure is completed on the last working day of month. We will send you email you a statement when this is completed so that you can keep track of your income and expenditure on the property. Along with your End Of Month Statement you will receive an electronic copy of invoices that were paid on your behalf for your records and tax purposes such as : Council Rates Water Rates Strata Levies Any Maintenance or Repair issues You do however have the choice of receiving your statements and invoices in hard copy. Your End of month funds can be either transferred directly by way of EFT into your nominated account or we can post you a cheque with your statement. Mid and End of Month

6. As a landlord, you may try your hardest to only rent a home to trustworthy and responsible tenants, but sometimes accidents happen regardless of precautions taken to avoid them. Because of the inevitability of accidents, landlord insurance is of the utmost importance to acquire before renting out the home. Accidents, such as house fires, leaky roofs, deteriorating exteriors and so on, can affect any home at any given time. From minor to major accidents, proper landlord insurance is the only solution to ensure you don't get left with a heavy bill in a worse case scenario. Aside from purchasing insurance, landlords should always notify tenants of their own responsibilities to try to limit accidents as much as possible. Tenants have a responsibility to take good care of the home in order to prevent accidents while landlords have a responsibility to repair or replace damaged property that may have been inevitably damaged. Naturally, many people have a tendency to care slightly less about property that doesn't technically belong to them and may not put in the same effort that the owner of the property would in maintaining its appearance. This is just one more reason why landlord insurance is incredibly important to purchase. Landlord insurance on a rented home is also important from a liability perspective. If a tenant becomes injured or has his or her health compromised by the conditions of the home, this could even escalate to a lawsuit. A lawsuit could even result in the landlord shovelling out a lot of money for something that could have been avoided with proper insurance. Instead of getting tangled up in legal fees, hospital bills and other consequences of not having insurance, landlords should always bite the bullet and purchase a good insurance plan to stay covered under all circumstances. The Importance of Landlord Insurance

7. For Landlord Insurance we recommend EBM Insurance & Terri Sheer The Importance of Landlord Insurance For more information on the above, please find attached brochures

8. Our marketing techniques are stronger and we attract potential tenants faster for you. WEBSITES Internet plays a large part in today’s sociality and at Elders Real Estate Rooty Hill we advertise your investment property on the following: www.eldersrealestate.com.au/office/rootyhill/ www.realestate.com.au www.domain.com.au www.rentfind.com.au www.rent.com.au www.millionplus.com.au www.ireality.com.au www.homesales.com.au RENTAL LIST Our Rental list displays a frontal portrait of your investment property plus an ad filled with the features, location and price. The ads are clear and easy to read so your investment property presents great even before the tenants inspect. Marketing your Investment Property

9. DIGITAL WINDOW TV DISPLAY Recently Elders Real Estate Rooty Hill had an office re-vamp inside and outside! Not only is your investment property displayed on our websites and rental list, but also our NEW digital window TV display. SIGNBOARD Elders Real Estate has the most recognised real estate signboard. Being around for over 15 years, our signs are designed for maximum exposure. Marketing your Investment Property

10. Recent Rented Properties

11. 1. Local knowledge with our staff having combined 50 years experience in the area, 2. Effective Promotions, 3. Strict tenant criteria and selection, 4. Thorough Lease preparation, 5. Comprehensive ingoing inspection with photographs, 6. Regular periodic inspections either every 3 or 6 months, 7. Pre-vacating inspection, 8. Final inspection, 9. Effective rent collection giving tenants multiples options on how to pay rent, 10. Strict arrears control issuing over 14 notices every day, and regular SMS arrears reminders to tenants, 11. Timely payment of outgoings, 12. Repairs and maintenance, 13. Adhere to Industry Code Of Ethics, 14. Comply with Fair Trading Regulations, 15. Regular rent reviews, 16. Managing the disputes with Tenant, 17. Constant Communication, 18. Low cost yearly Financial Statements, 19. Award winning, well trained and committed Management Team, 20. Monthly or fortnightly accounting to you! 20 Reasons Why choosing Elders Rooty Hill Is choosing Success!

12. MANAGEMENT FEES FEE: 6% + GST of all rent collected - All Tenant and Landlord communication, - Monthly statements, - Collection of rent, - Rent arrears control and follow up, - Serving legal forms, - Tribunal hearings, - Supervising evictions if required, - Coordinating repairs/ quotes where instructed by Landlord, - Payment of disbursements (maintenance etc.), - Calculating and charging of tenant water usage, - Serving rent increase notices. PERIODIC AND OUTGOING INSPECTION Fee: NO CHARGE The periodic inspection is conducted approximately every 6 months. - Issuing the tenant with the required written notice of inspection, - A room-by-room written report detailing tenant performance, criticisms, - repairs, concerns and recommendations for improvement to the condition of the premises, - Checking smoke alarm(s), - Tenant follow up of unsatisfactory items identified, - Issuing of original written report to landlord. (continued onto next page) Professional Fees and Services All fees quoted are inclusive of GST

13. The outgoing inspection is conducted when the tenant vacates the premises. - Landlord communication for reletting instructions once tenant advises vacating, - Tenant issued with confirmation of vacating in writing and final inspection guide giving clear and detailed instructions as to final inspection expectations, - Final inspection conducted comparing the premises to the ingoing inspection report and photos of the grounds, - Calculating water usage and any compensation and charged accordingly, - Coordinating final bond calculation and release of bond, - Report to landlord any repairs identified at the inspection. LEASE RENEWAL FEE Fees: $33.00 inc GST This fee is applied when the lease is extended for a further term with an existing tenant. - Tenant approached for their intention to renew lease - Landlord consultation for lease renewal suitability before lease renewal approved - Lease renewal signed with tenant - Copy of lease renewal sent to landlord A fixed lease continues the protection of your income and obligates the tenant to guarantee this income flow should they vacate the premises before the lease end. Professional Fees and Services

14. LETTING FEE Fee: 1 weeks rent inc GST This fee is charged when a new tenant is secured and enters a new tenancy. - Placing a clear description of the main features of the premises on the office information sheet - Advert placed in the local newspaper in a prominent position. - Answering tenant enquiries and issuing application forms. - Careful checking tenant rental references and employment details - Collection and checking of tenant identification - Checking the application on the Tenant Default Database - Personally viewing the property for suitability with the potential tenant - Landlord communication for the final decision on the applicant - Preparation of the written lease, bond lodgement forms, etc - Complete detailed multi-page condition report - Photos taken of the outside of the premises to reinforce inspection report - Smoke alarm(s) checked and water meter reading recorded - New tenant induction/interview completed to sign, issue and explain fully the main tenant obligations, lease, pet lease agreement (if authorised by the landlord), bond form, ingoing inspection forms, compulsory legal Information Booklet, and issuing of keys. - Lodging the bond with Residential Tenancies Tribunal, Issuing the landlord with a copy of the new lease, ingoing inspection report, and any pet lease OTHER FEES - Out-of-Pocket Expenses (smoke alarm battery cost, key cutting, etc) - $5.50 per month administration fee per property Professional Fees and Services Please note- our fee structure is negotiable with 2 properties or more managed.