1. © Prentice Hall, 2007Excellence in Business, 3eChapter 4 - 1 Information Technology and E-Commerce

2. © Prentice Hall, 2007Excellence in Business, 3eChapter 4 - 2 From Data to Information to Insight Competitive Advantage Data (Facts & Statistics) Data Insight(Understanding)Insight(Understanding)Information (Useful Knowledge) Information

3. © Prentice Hall, 2007Excellence in Business, 3eChapter 4 - 3 Data versus Information A B C D Sales Products

4. © Prentice Hall, 2007Excellence in Business, 3eChapter 4 - 4 Information Flow

5. © Prentice Hall, 2007Excellence in Business, 3eChapter 4 - 5 Using Information Systems Information Data Mining Data Warehouse Data Warehouse Data Base Data Base Information Data Mining

6. © Prentice Hall, 2007Excellence in Business, 3eChapter 4 - 6 Chief Information Officer Understand Information Needs Understand Information Needs Create Systems and Procedures Create Systems and Procedures Deliver High- Quality Information Deliver High- Quality Information Cost Effective Accurate Relevant Timely

7. © Prentice Hall, 2007Excellence in Business, 3eChapter 4 - 7 Business Information Research and Development Marketing and Sales Planning and Control Communication and Collaboration

8. © Prentice Hall, 2007Excellence in Business, 3eChapter 4 - 8 Business and the Internet Accelerate Commerce Erase Borders BoostCommunicationBoostCommunication Control Costs Simplify Research PromoteCollaborationPromoteCollaboration

9. © Prentice Hall, 2007Excellence in Business, 3eChapter 4 - 9 Accelerating Commerce Business-to-Business Consumer-to-Consumer Mobile Commerce Business-to-Consumer

10. © Prentice Hall, 2007Excellence in Business, 3eChapter 4 - 10 Cutting Costs Searching for Best Prices Searching for Best Prices TelecommutingTelecommuting Reducing Travel Expenses Reducing ManagingInventoryManagingInventory Recruiting and Training Training DistributingInformationDistributingInformation

11. © Prentice Hall, 2007Excellence in Business, 3eChapter 4 - 11 Erasing Borders Email Instant Messaging Virtual Meetings Telecommuting

12. © Prentice Hall, 2007Excellence in Business, 3eChapter 4 - 12 Enhancing Communication and Collaboration Email and instant messaging Mail server lists and newsgroups Intranets and extranets Virtual workspaces Blogs and wikis Internet telephone service

13. © Prentice Hall, 2007Excellence in Business, 3eChapter 4 - 13 Simplifying Research Search Engines WebDirectoriesWebDirectoriesMeta-SearchEnginesMeta-SearchEnginesOnlineDatabasesOnlineDatabases

14. © Prentice Hall, 2007Excellence in Business, 3eChapter 4 - 14 Types of Online Searching Keyword Searches Boolean Operators Natural Language Forms-Based Searches

15. © Prentice Hall, 2007Excellence in Business, 3eChapter 4 - 15 Effective Searching Read Instructions Read Instructions Observe Details Observe Details Review Options Review Options Vary Search Terms Vary Search Terms Adjust the Scope Adjust the Scope

16. © Prentice Hall, 2007Excellence in Business, 3eChapter 4 - 16 Really Simple Syndication NewzCrawler Bloglines NewsGator FeedDemon Pluck News Aggregators (RSS) (RSS) Monitor Competitors Reach Customers

17. © Prentice Hall, 2007Excellence in Business, 3eChapter 4 - 17 Business Information Systems Operations Information Operations Information Management Support Management Support

18. © Prentice Hall, 2005Excellence in Business, Revised Edition Chapter 3 - 18 Operations information systems include transaction processing systems, process and production control systems, and office automation systems. These systems typically support daily operations and decision making for lower-level managers and supervisors.

19. © Prentice Hall, 2007Excellence in Business, 3eChapter 4 - 19 Operational Systems Transaction Processing Systems Control Office Automation Customer Relations

20. © Prentice Hall, 2005Excellence in Business, Revised Edition Chapter 3 - 20 Much of the daily flow of data into and out of the typical business organization is handled by a transaction processing system (TPS), which captures and organizes raw data and converts these data into information. Common transaction processing systems take care of customer orders, billing, employee payroll, inventory changes, and other essential transactions.transaction processing system (TPS) Operations information systems are also used to make routine decisions that control operational processes. Process control systems monitor conditions such as temperature or pressure change in physical processes. These systems use special sensing devices that take measurements, enabling a computer to make any necessary adjustments to the process.Process control systems Production control systems are used to manage the production of goods and services by controlling production lines, robots, and other machinery and equipment.Production control systems Office automation systems (OAS): Computer systems that assist with the tasks that people in a typical business office face regularly, such as drawing graphs or processing documents

21. © Prentice Hall, 2007Excellence in Business, 3eChapter 4 - 21 Management Support Systems Management Information Decision Support Executive Information Knowledge Management

22. © Prentice Hall, 2005Excellence in Business, Revised Edition Chapter 3 - 22 A management information system (MIS) provides managers with information and support for making routine decisions. An MIS takes data from a database and summarizes or restates the data into useful information such as monthly sales figures, daily inventory levels, product manufacturing schedules, employee earnings, and so on.management information system (MIS) A decision support system (DSS) assists managers in solving highly unstructured and nonroutine problems through the use of decision models and specialized databases. Compared with an MIS, a DSS is more interactive (allowing the user to interact with the system instead of simply receiving information), and it usually relies on both internal and external information.decision support system (DSS) Similar in concept to a DSS is an executive information system (EIS), which helps executives make the necessary decisions to keep the organization moving forward. An EIS usually has a more strategic focus than a DSS, and it is used by higher management to plan for the futureexecutive information system (EIS)

23. © Prentice Hall, 2007Excellence in Business, 3eChapter 4 - 23 Business System Technology Hardware Software Networks

24. © Prentice Hall, 2007Excellence in Business, 3eChapter 4 - 24 Computing Hardware EquipmentEquipment ProcessingProcessing InputInput OutputOutput ComputersComputers ServersServers ClientsClients MainframesMainframes

25. © Prentice Hall, 2007Excellence in Business, 3eChapter 4 - 25 Computing Software Operating SystemComputer Applications Word Processing Spreadsheets Desktop Publishing Database Apple Macintosh Linux Unix MS Windows

26. © Prentice Hall, 2007Excellence in Business, 3eChapter 4 - 26 Networking Computers Central Servers Multiple Servers Peer-to-Peer Geographic Coverage Wide Area Network (WAN) Wide Area Network (WAN) Municipal Area Network (MAN) Municipal Area Network (MAN) Local Area Network (LAN) Local Area Network (LAN) The Internet

27. © Prentice Hall, 2007Excellence in Business, 3eChapter 4 - 27 Current Networking Issues Digital Convergence Wireless Connections Bandwidth

28. © Prentice Hall, 2007Excellence in Business, 3eChapter 4 - 28 Types of Wireless Connections Wireless fidelity (Wi-Fi) WiMAX Global positioning system (GPS) Bluetooth Short messaging service (SMS) Third generation (3G) Radio Frequency Identification (RFID)

29. © Prentice Hall, 2007Excellence in Business, 3eChapter 4 - 29 Technology Issues for Managers Total Cost of Ownership Total Cost of Ownership Employee Training Employee Training Productivity Monitoring Productivity Monitoring The Human Touch The Human Touch Property Rights Information Overload Information Overload Privacy and Security Privacy and Security

30. © Prentice Hall, 2007Excellence in Business, 3eChapter 4 - 30 Ensuring Privacy and Security Malicious Software Security Breaches Data Security

31. © Prentice Hall, 2007Excellence in Business, 3eChapter 4 - 31 Protecting Property Rights Digital Products Digital Rights Management (DRM) Intellectual Property

32. © Prentice Hall, 2007Excellence in Business, 3eChapter 4 - 32 Promoting Productivity Information Overload Categorize Information Control SPAM Visualize Data Misuse of Technology Minimize Lawsuits Monitor Access Protect Systems

33. © Prentice Hall, 2007Excellence in Business, 3eChapter 4 - 33 Total Ownership Cost Training Employees The Human Touch More Technology Issues