1. Services offered by the Publications Office Presentation to the “Workshop of Best Practices Exchanges” Held at Eurostat on 1 & 2 April 2009 By Per Hoj, Author Liaison officer, the Publications Office

2. Scope and limitations For myself: 35 years (with OPOCE) and 20 minutes (with you) In one word: Access Breakdown by actual services: The logical option, but too much of a catalogue Breakdown by types of service: Interesting option, but could present definition problems (online/offline, hard/soft, tangible/advisory…..) Breakdown by target groups: The chosen option - after all, the beneficiary is more important than the service

3. Audiences, targets and clients The role of OPOCE: It’s all about access to information – public sector information from ALL EU institutions and bodies, and the coordination of that access between these “The medium is the message” (Marshall McLuhan, 1964) – How to facilitate the access via the appropriate medium? For: 1. The general public – end users 2. The state, the market and civil society – end users 3. Professional and privileged partners – partners and suppliers 4. Institutional clients – direct customers

4. Services for citizens From children in Calabria to pensioners in Scotland – we all want access to information that concerns us EU Bookshop: for general information leaflets and brochures: browsing, downloading of pdfs, ordering of hard copies – for free http://bookshop.europa.eu/ http://bookshop.europa.eu/ EUR-Lex: for legislation and jurisprudence http://eur-lex.europa.eu/http://eur-lex.europa.eu/ CORDIS: for everything related to research http://cordis.europa.eu/ http://cordis.europa.eu/ ONLINE SERVICES – ACCENT ON GRATUITY!

5. Services for society’s building blocks Policy makers, local authorities, the press/media, educators, businessmen, lawyers, trade unions and NGOs – they all need access to information from the EU EU Bookshop again: publications, PODL, priced publications from sales agents – credit-card payment in 2009 EUR-Lex again: Legislation, treaties, preparatory acts, case- law, parliamentary questions, national law (experimental) CORDIS again: Funding, research results, links, FP7 TED & SIMAP: Public procurement – for authorities and business EU Whoiswho: The official directory of the institutions

6. Selected partners and services Access to information, but also access to business opportunities, to new markets and new clients WHO?: Commission information relays, printers, publishers, sales agents (bookshops) and others WHAT?: Printed material (pre-order and bulk order), printing contracts, co-publishing agreements (European Publishers’ Forum – repackaging for commercial markets), priced publications for retailing, modernising public sector information (Forum of Official Gazettes)

7. Service provider to the Institutions A horizontal, interinstitutional service provider offering access to specialised services – f. ex. to Eurostat Contracts and assistance with tendering procedures Graphic design and printing Proofreading and access to interinstitutional housestyle http://publications.europa.eu/code/ http://publications.europa.eu/code/ Distribution and storage (including subscription management and mailing lists) Cataloguing and archiving (including identifiers – ISBN, ISSN, DOI)

8. Repackaging the services What comes next: New media – new messages Hard copy or a pdf will do? PODL II project Moving from PUSH to PULL in mass mailing distribution Have your say – gathering feedback on the needs Implementing directive on re-use of public sector information http://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=CELEX:32003L0098:EN:HTML http://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=CELEX:32003L0098:EN:HTML Adapting to a more and more complex information society But aren’t we all? Thank you for your attention!