1. Presentation of QA office at KaHo Sint Lieven Mieke Van Hoorne André Govaert

2. Meeting Gent Prof dr A Govaert Connection between internal, external quality management and accreditation internal quality management external quality management (visitation) Accreditation

3. Meeting Gent Prof dr A Govaert Improvement Accountability Assurance Internal quality management Visitation Accreditation InternalExternal Dynamics Stability Connections between internal, external quality management and accreditation Uit: Tijdschrift voor Onderwijsrecht & Onderwijsbeleid 2002-2003 nr. 1, 53-60: GARRE, P.

4. Meeting Gent Prof dr A Govaert Connection between internal, external quality management and accreditation internal quality management external quality management (visitation) Accreditation

5. Gent Prof dr A Govaert QUALITY MANAGEMENT (article 93) The higher education institutes (university colleges) and the universities are responsible for the internal and external quality management of the learning activities. –They permanently monitor the quality of the learning activities on their own initiative –They involve students, alumni and external experts from the professional field in processes of internal and external quality control

6. Meeting Gent Prof dr A Govaert Connection between internal, external quality management and accreditation internal quality management external quality management (visitation) Accreditation

7. Gent Prof dr A Govaert –Together they organise at a regular base an external evaluation, at least every 8 years –VLHORA, VLIR apart of VLHORA, VLIR together they coordinate the external evaluation –The visitation commission is responsible for the external evaluation –The visitation commission writes a public report about the results of the evaluation –The institutes act upon the results of the quality evaluation in the policy of the institute (annual report) QUALITY MANANGEMENT (article 93)

8. Meeting Gent Prof dr A Govaert Connection between internal, external quality management and accreditation internal quality management external quality management (visitation) Accreditation

9. Gent Prof dr A Govaert ACCREDITATION The formal acknowledgement of a course based upon a decision of an independent organisation in which it is determined that the course meets previously fixed quality and course level standards Formal acknowledgement: –Independent organisation = Netherlands - Flemish organisation for accreditation (NVAO) The management of the institute applies for the accreditation Condition to finance the course by the government Condition to grant recognized diploma NVAO reports annually to the Flemish parliament a course

10. Meeting Gent Prof dr A Govaert Connection between internal, external quality management and accreditation internal quality management external quality management (visitation) Accreditation

11. Gent Prof dr A Govaert INTERNAL QUALITY MANAGEMENT Obliged by the government The organisation chooses the quality control system Preparation to and succession of external quality management  Indirect: helps determining accreditation  Direct: a subject of the framework of accreditation

12. Gent Prof dr A Govaert Quality management system of KaHo Sint-Lieven General Board of Quality Advisory Board of Quality Quality coordinator QIT’s Course managers / head of the unit (course)

13. Gent Prof dr A Govaert Quality management system of KaHo Sint-Lieven Quality frameworks (annual report) –EFQM PROZA –Strength - Weakness analysis –Enquiries (management, teacher, workload, graduates, jobs, professional field, guidance of first-year students,….) –Visitations ECTS files Quality manual A personal development plan Advisory board of education ………

14. Gent Prof dr A Govaert Connection between internal, external quality management and accreditation internal quality management external quality management (visitation) Accreditation

15. Gent Prof dr A Govaert External quality magement Visitations Decretal responsibility of VLHORA/VLIR Evaluation of courses by a commission of visitation in a published public report  Based upon the self-evaluation report (ZER) and the visitation  Using a collective visitation protocol (VLHORA/VLIR) Base and essential factor for accreditation

16. Gent Prof dr A Govaert EXTERNAL QUALITY management: features Per course or group of courses Simultaneously at all higher education institutes/universities with the same course or group of courses (cohort) By a visitation commission: a group of external experts and one student who is subscribed in one of the courses that have to be evaluated Evaluation of the quality of the course Evaluation of the quality control process: PDCA-circle Collection of strong elements and elements that the management should pay attention to Counterstatement report: course managers and staff can react Eventually: Published external evaluation (within 24 months)

17. Gent Prof dr A Govaert Visitations VLHORA/VLIR Visitation protocol Guidelines for courses Guidelines for visitation commissions Guidelines to draw up the published external evaluation

18. Gent Prof dr A Govaert Evaluation bodies Accreditation request contains the published public report of the independent external evaluation - Evaluation bodies in Flanders  VLIR and VLHORA within the scope of a decretal coordination function for external quality control  Another evaluation body that is recognized by NVAO Authoritativeness, Independency, Expertise, of members of the visitation commission

19. Gent Prof dr A Govaert Accreditation framework existing courses SIX SUBJECTS –Objectives of the courses –Programme –Effort of staff –Means / Facilities –Internal quality management system –Results Accompanying ASPECTS (FACETS) and CRITERIA

20. Gent Prof dr A Govaert Decision rules for accreditation ASPECTS are being evaluated by means of a scale »Excellent »Good »Sufficient »Insufficient The judgement per SUBJECT is established on the basis of the importance of the different aspects that are involved (a way of deliberation) To obtain a POSITIVE FINAL JUDGEMENT every subject has to be at least sufficient –For each main subject –For each location

21. Gent Prof dr A Govaert Example of a final judgement about a subject SubjectAspect InsufficientSufficientGoodexcellent Criteria for evaluation The end qualifications are adequately translated to learning goals... ProgrammeDemands alignedx… Relation objectives/contentx Coherencex Level of learning possibilities xThe actual period of study equals to the estimated period of study …… Judgement about subject Programme: sufficient Reasons: …

22. THANKS Thanks Questions Gent Prof dr A Govaert

23. 1. Educational objectives AspectsCriteria 1.1 Level and orientation: Bachelor academic edcuation The educational objectivities are focussed at getting the student to: master the general competences such as reasoning power, obtaining and processing information, the ability of critical reflection, creativity, being able to do simple managerial tasks, the ability to communicate information, ideas, problems and solutions, as well as to specialists as to laymen and having the attitude of life-long learning. master general scientific competences such as having the attitude of research, having knowledge of research methods and techniques and being able to use these techniques adequately, the ability to collect relevant data that can influence the judgement of social, scientific and ethical questions, an appreciation of the insecurity, the ambiguity, and the limits of the knowledge and the ability to the problem guided initiating of research.

24. Gent Prof dr A Govaert 1. Educational objectives AspectsCriteria 1.1 Level and orientation: Bachelor academic education the understanding of the scientific-disciplinary basic knowledge typical for a certain domain of science or arts, a systematic knowledge of the core elements of a discipline containing the amassing of coherent and detailed knowledge partly inspired by the latest developments of the discipline and a knowledge of the structure of the field of study and the connection with other fields of study.

25. Gent Prof dr A Govaert 1. Educational objectives AspectsCriteria 1.1 Level and orientation: Master The educational objectives are focused at getting the student to: master general competences at an advanced level, the ability to think and act at a scientific manner, being able to cope with complex problems, being able to reflect to the own way of thinking and working and being able to translate this reflection to the development of more adequate solutions, the ability to communicate the own research en the solutions to colleagues and laymen and the ability to judge in an uncertain context. master general scientific competences at an advanced level as well as being able to make use of methods and techniques during the research, the ability to create research, the ability to apply paradigms in the domain of sciences or arts and being able to point out the limits of paradigms, the ability of originality and creativity in view of expanding the knowledge and the insights and being able to work together in a multidisciplinary environment..

26. Gent Prof dr A Govaert 1. Educational objectives AspectsCriteria 1.1 Level and orientation: Master An advanced understanding and insight in scientific-disciplinary knowledge typical for a certain domain of sciences or arts, having insight in the latest knowledge of the field of study or parts of it, being able to comprehend and interpret the development of theories, being able to contribute knowledge to one of several parts of the field of study and having skills that are specific for the field of study such as designing, performing research, analysing and diagnosing. Either mastering the competences that are necessary to be able to perform research independently or to master the independent practice of arts at the level of junior researchers or artists, to master the general and specific professional competences that are necessary to amass scientific or artistic knowledge at the level of a junior professional..

27. Gent Prof dr A Govaert AspectsCriteria 1.2 Domain specific demands (The educational objectives (mentioned as end qualifications of the student) join the demands that are set by (foreigner) colleagues and the relevant work field to an education with regard to the domain (field of study/discipline and / or professional practice or art practice). They are, in case of legalized professions, in line with the regulations. The end qualifications for academic bachelor degrees and master degrees are derived from the scientific and / or artistic discipline, the international performed research and courses that are being considered to put the research into practice in the relevant professional field. Educational objectives (continuation)

28. Gent Prof dr A Govaert 2. Programme AspectsCriteria 2.1 Demands professional and academic alignment Academic aligned bachelor and master degree: Development of knowledge by students when there is an interaction between the education and the scientific research (including research in arts) within relevant disciplines. The programme matches with the developments in the relevant scientific discipline(s) by demonstrable connections with topical scientific theories. The programme guarantees the development of scientific research skills and / or the development and practice of the arts.. With certain courses there are demonstrable connections with the topical practice of the relevant professions.

29. Gent Prof dr A Govaert AspectsCriteria 2.2 Connection between objectives and the content of the programme The programme is an adequate realization of the end qualifications of the education, as to level, orientation and demands specific for the domain. The end qualifications are adequately translated towards learning objectives (parts) of the programme. The content of the programme offers students the possibility the achieve the end qualifications.. 2.3 Coherence programme Students take a coherent course programme as regards content. Programme (continuation)

30. Gent Prof dr A Govaert AspectsCriteria 2.4 Workload The actual period of study per academic year is being checked and reaches the standard which is 60 credits. It is possible to follow the programme because factors that hinder the learning process are being eliminated as much as possible. 2.5 Conditions of admission As for outline and content the programme fits in with the qualifications of the incoming students: Bachelor Diploma of secondary education, diploma of higher education of the short type with a complete curriculum, diploma of higher education for social promotion or a diploma or certificate that has similar qualifications and is recognized by law, decree, European guideline or another international agreement; Conditions that have been determined by the management of the institute for persons that do not have the necessary documents as mentioned above. Programme (continuation)

31. Gent Prof dr A Govaert AspectsCriteria 2.6 Scope of the programme The course meets the formal demands of the scope of the programme: Bachelor: at least 180 credits Bachelor after bachelor: at least 60 credits Master: at least 60 credits Master after master: at least 60 credits 2.7 Accordance between design and content The didactic concept matches with the objectives. The teaching methods match with the didactic 2.8 Evaluation and testing By means of evaluations, tests and exams it is being adequately tested and for students it is being tested if the students have realized the learning objectives (parts) of the programme. Programme (continuation)

32. Gent Prof dr A Govaert AspectsCriteria 2.9 Final project Master proof Before obtaining the master degree students have to make a final project, by which the student has to prove his/her analytic and synthetic capability or an independent problem solving capability on academic level or the artistic capability. The final project reflects the general critical reflection of the student ’ s intentions to do research.. The final project amounts to at least 1/5 of the total number of credits with a minimum of 15 and a maximum of 30 Programme (continuation)

33. Gent Prof dr A Govaert AspectsCriteria 3.1 Demands professional/academic alignment The course matches with the following criteria as regards to the effort of staff of a professional academic education: Academic courses The education is mainly supported by researchers who make a positive contribution to the development of the field (including research in arts). For some courses it is necessary that a sufficient amount of staff members have knowledge and insight as regard to the profession. 3.2 Quantity staffA sufficient amount of staff is being appointed to organize the course with the desired quality. 3.3 Quality staffThe staff is qualified for the educational, organizational realization of the programme. They are also qualified to take care of the content of the programme. 3. Effort of staff

34. Gent Prof dr A Govaert AspectsCriteria 4.1 Material aspectsThe housing and the facilities are adequate to realize the programme. 4.2 CoachingThe coaching and the providing of information for students are adequate as to learning progress. The coaching and the providing of information meets the students ’ needs. 4. Means / facilities

35. Gent Prof dr A Govaert AspectsCriteria 5.1 Evaluation results The course is being evaluated periodically, beyond others by means of testable targets. 5.2 Measures for improvement The results of this evaluation are the basis for demonstrable measures for improvement that contribute to the realization of the targets. 5.3 Involving co- workers, students, alumnus and professional field. Co-workers, students, alumni and the professional field are being involved in the internal quality control. 5. Internal quality control

36. Gent Prof dr A Govaert AspectsCriteria 6.1 Realized levelThe realized end qualifications are in accordance with the pursued competences as for level, orientation and domain specific demands. 6.2 Educational output Target figures are being set for the educational output in comparison with other relevant courses. The educational output meets these target figures. 6. Results