1. Service Contracts Training February 17, 2016

2. One Time Project Contract Service Contract Service Contract – Multiple Building Professional Services –These form will be posted with new language by the end of February. Contract Forms on IAN:

3. One Time Project Service Contract Service Contract – Multiple Building Professional Services When to utilize each form:

4. Service Contracts Training Be budgeted OR owner approved. Have a COI obtained before signature. New Vendors must have OFAC completed and Secretary of State Search. ALL Contracts must:

5. Property Manager may sign: Recurring up to $5K per month One time up to $5K Senior Property Manager must sign: Recurring up to $24,999 per month One time up to $24,999 Vice President/General Manager must sign: Recurring $25,000 and above per month One time $25,000 and above ALL capital. Service Contracts Training Approval Levels

6. Service Contracts Training Where to find owner info / correct NAI as agent signature block. Digital signatures are acceptable. Legal Entity name should be verified on Secretary of State Website. –http://www.ilsos.gov/corporatellc/ Signature Blocks:

7. Service Contracts Training Signature Block

8. Where do we look to verify required coverage for contractors? Insurance contract section should be updated accordingly. Form on IAN is filled in with Hiffman standard if the owner does not have vendor coverage spelled out in the management agreement. Service Contracts Training Insurance

9. Service Contracts Training Do not send vendor Word version. PDF only. Do not include vendor terms and conditions as part of contract, scope and compensation only. Property Assistants and Assistant Property Managers shall not sign contracts. Do not make changes to form without VP or Managing Director approval. Do not sign non-budgeted contracts without Senior approval. Service Contract DO NOTS:

10. New Vendor Set-Up Approval Vendor Qualification Form Should only be used for new vendors that are not owner required or transitional. Vendor Program Guidelines Vendor Set-Up Training Vendor Set-Up Forms on IAN:

11. Vendor Qualification Form only needed for new vendors not required or transitional. OFAC – instantofac.com W9 – Date needs to be current ( dated when requested ). Secretary of State New Vendor Set Up Approval Form:

12. Vendor Set-Up Training New Vendor Set Up Approval Form:

13. Vendor Qualification Form: Only needed for new vendors not required by owner or transitional.

14. Vendor Set-Up Training Vendor Qualification Form:

15. Vendor Core Values Trust Communication Performance Efficiency Vendor Set-Up Training Vendor Program Guidelines

16. “Thank you for your interest in NAI Hiffman. At this time we are not accepting new vendors as we have a sufficient number of vendors serving us currently in your area of expertise. Thank you again for your interest.” Vendor Set-Up Training Script for vendor cold calls: