1. Info-Tech Research Group1 Incorporate Mobile into the Enterprise Print Strategy Mobile printing: When BYOD goes from problem solver to problem. Info-Tech's products and services combine actionable insight and relevant advice with ready-to-use tools and templates that cover the full spectrum of IT concerns.© 1997 - 2012 Info-Tech Research Group

2. Info-Tech Research Group2 The mobile printing market is still in its infancy, and while options exist, there is no “one size fits all” solution. Introduction IT professionals involved in developing a strategy for managing mobile devices (primarily smartphones and tablets). Other IT leaders seeking to understand the impact of mobile devices on the enterprise. Understand the trends in the mobile printing space. Become familiar with the technology used to support mobile printing in the enterprise. Decide whether to support mobile printing in the enterprise. Create a strategy for determining the appropriate solution, and putting it into practice. This Research Is Designed For:This Research Will Help You: This Research Will Not Address: Field agents and portable printers.

3. Info-Tech Research Group3 Executive Summary Workers now expect to be able to use their personal devices to conduct business functions. Most organizations support workers using mobile devices to access email, calendars, and other corporate tools; however, where BYOD becomes a challenge is when IT tries to support printing from mobile devices. Current solutions for mobile printing are incomplete. They often involve complex workarounds with a combination of hardware and software, and they do not give users the same customizability of document output as traditional printing methods. Existing solutions fall into two main categories: 1.Manufacturer-specific hardware and apps: This category includes mobile-enabled printers from vendors such as HP and Ricoh, Apple’s AirPrint, and vendor-provided apps. These solutions are often vendor or product-specific, and appropriate only when purchasing new equipment. 2.Middleware/cloud: This category includes vendor-agnostic third party offerings such as EFI’s PrintMe, virtual desktop solutions such as Citrix’s Receiver, print management solutions such as Canon’s uniFLOW, and Google’s beta project, Google Cloud Print. These solutions are more appropriate for organizations wishing to update the existing fleet. Only 36% of organizations have either implemented a mobile print solution or are searching for a solution. The remaining organizations do not yet need one. Your organization may be among the majority. If workers require mobile printing as an essential part of their business workflow, then IT should attempt to provide them with a solution; if workers will only be using mobile printing for convenience or on an ad hoc basis, then IT does not need to make it a priority. Ensure that your mobile solution is incorporating into your existing print strategy. Extend your current security protocols to include mobile print, enable print roaming and pull printing where possible, and implement user accounting and other controls. Mobile printing remains a challenge for organizations The existing solutions are not yet one-size-fits-all Create a strategy for incorporating mobile printing into the enterprise

4. Info-Tech Research Group4 The BYOD Roadmap Transition to BYOD and Beyond Beyond helps IT prepare for, and implement, a BYOD strategy, while considering what will come next. Transition to BYOD and Beyond Beyond helps IT prepare for, and implement, a BYOD strategy, while considering what will come next. Vendor Landscape: Mobile Device Management Suites can help you choose the technology that enforces your strategy. Vendor Landscape: Mobile Device Management Suites can help you choose the technology that enforces your strategy. Tackle the Technology of Consumerization Consumerization to understand consumer Technology – much of which is mobile. Tackle the Technology of Consumerization Consumerization to understand consumer Technology – much of which is mobile. Understand and Manage ConsumerizationConsumerization introduces the trends that are driving the need for mobile management. Understand and Manage ConsumerizationConsumerization introduces the trends that are driving the need for mobile management. Develop a Mobile Management Strategy Management Strategy to overcome challenges and take advantage of the benefits of mobility in the enterprise. Develop a Mobile Management Strategy Management Strategy to overcome challenges and take advantage of the benefits of mobility in the enterprise. Step 1: Understand Consumerization Step 2: Manage Mobile Devices Step 3: Use Mobile Devices Incorporate Mobile into the Enterprise Print Strategy Enterprise Print Strategy to enable workers to use mobile devices to print. Incorporate Mobile into the Enterprise Print Strategy Enterprise Print Strategy to enable workers to use mobile devices to print. Before you undertake a mobile printing initiative, be sure that you understand how Bring Your Own Device (BYOD) is affecting the enterprise.

5. Info-Tech Research Group5 Untether users from physical print queues, and implement pull printing solutions Traditional spooling is push driven where the client machine queues the print job on an output device like a Multi-Function Printer (MFP) that is defined on the user's workstation or login script. Print roaming is where the client machine queues jobs to a networked service that holds the output until the user authenticates at any networked device, and pulls the output down. This allows the output to be printed securely from any networked computer, and allows users to move freely throughout a building or campus. Print roaming is a particularly effective solution for mobile workers, and has seen high adoption in higher education institutions, and professional services organizations. Increased adoption of wireless computing will drive increased demand on IT managers to untether users from physical print queues and implement pull printing solutions. Print roaming is a different approach to the spooling process, and is particularly useful in open-concept, wireless LAN environments. Require user-queued print jobs to be authenticated at a printer. This prevents errant print jobs which are lost, or not picked up. The average cost of a wasted page is about six cents, and the average employee wastes about 1,400 pages a year (around $85 /user) Also creates additional security, and privacy, by requiring user authorizing. Pull printing enables cost savings and additional security Traditional spooling Print roaming

6. Info-Tech Research Group6 With most of the available solutions, users have little control over the look and feel of their output. Ensure that the solution allows for the right degree of customizability of outputs Example: Printopia Printopia can be used with AirPrint-enabled printers to increase customizability, and change the quality of outputs. Allows you to configure printer settings, such as controlling paper size, print quality, and colour options. Note: As with many other third party options, the application is not free. Limit usage of this app to only those users that absolutely require the additional customization. Users expect that what they see on their mobile devices is what they will see on their printed page. Workers might not be able to achieve the same degree of control over their outputs as they are used to. Mobile print solutions do not yet have the same customization options as traditional desktop printing solutions. Users expect that what they see on their mobile devices is what they will see on their printed page. Workers might not be able to achieve the same degree of control over their outputs as they are used to. Mobile print solutions do not yet have the same customization options as traditional desktop printing solutions. Many solutions offer limited customizability. Users are often unable to control page ranges, font size, orientation, paper types, or the appearance of printed websites. Options are generally limited to the number of printed pages, the choice of black/white or colour. Many solutions offer limited customizability. Users are often unable to control page ranges, font size, orientation, paper types, or the appearance of printed websites. Options are generally limited to the number of printed pages, the choice of black/white or colour. Extend capabilities with third party apps. If your workers require the ability to customize printed documents, there are additional third party apps that can be added on to mobile print solutions which increase the customizability of outputs. Extend capabilities with third party apps. If your workers require the ability to customize printed documents, there are additional third party apps that can be added on to mobile print solutions which increase the customizability of outputs.

7. Info-Tech Research Group7 What’s in this Section:Sections: Conclusion Mobile Printing and the Enterprise Existing Mobile Print Solutions Create a Strategy for Mobile Printing Conclusion Understand the basic challenges of mobile printing before beginning any initiative.

8. Info-Tech Research Group8 Don’t expect mobile print solutions to function the same as traditional print solutions; mobile printing is still young Mobile print solutions are not as mature as traditional print solutions. Users may have to sacrifice customization and ease of use, while IT may have to implement more workarounds and spend more time upfront training employees. It is easy to create silos between traditional and mobile print strategies. Resist the urge. Mobile print solutions still require the same controls, and regulations as your existing fleet. Not every organization requires a mobile print solution today. Survey end users to determine their needs, and only provide a solution if a genuine need exists Mobile might not be necessary yet. Keep mobile in mind whenever upgrading your enterprise’s fleet. Even organizations that do not currently require mobile print capabilities may require them in the future. The mobile print industry is still in its infancy, and any available solution comes with limitations and challenges. Current mobile print solutions are great for small businesses or at home. Enterprises with multiple floors, departments, and many variables may find it too complex. - James Furbush, Journalist, Tech Target “ “

9. Info-Tech Research Group9 Appendix

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