1. IT Desktop Management VoIP– Voice over Internet Protocol September 2008 Prepared by Angela Mars IT Education and Training

2. 2 Table Of Contents What is VoIP page 3 Benefits of VoIP page 4 Avaya 4610SW IP telephone page 5 Avaya 4621 IP telephone page 6

3. 3 What is VoIP? VoIP, Voice over Internet Protocol, allows users to make phone calls over a computer network such as the Internet (digital signals) instead of a regular phone line (analog signals). The CTC data network now supports VoIP for our Ft. Hood and Gatesville locations.

4. 4 Benefits Of Using VoIP Cost efficient phone calls Works with existing infrastructure Easily supported Integration with computer applications (Unified messaging) Email Fax Web conferencing

5. 5 Avaya 4610SW IP Telephone 9 Fixed Feature Keys: Conference, Transfer, Drop, Hold, Redial, Mute, Volume up & down, Speaker, Voice Mail Built-in headset jack Hearing Aid Compatible Programmable call appearance/feature keys 4610 IP Telephone Interactive Tutorial 4610SW IP Telephone Quick Reference

6. 6 Avaya 4621SW IP Telephone Multi-line telephone 24 Programmable Feature Keys - Automatically labeled from the system 10 fixed feature keys Large graphical gray-scale backlit display (168 x 132 dots) 4620/4621/4625 IP Telephones Interactive Tutorial 4620SW/4621SW SIP IP Telephone Quick Reference

7. Q&A? Educational Requests: Contact Angela Mars angela.mars@ctcd.edu angela.mars@ctcd.edu Technical Questions: Contact the IT Help Desk help.desk@ctcd.edu 254-501-3103 help.desk@ctcd.edu