1. www.managedservicesuniversity.com 1 Courtesy of iTel-ip – www.itel-ip.com Voice Over IP A New Choice In Telecommunications

2. www.managedservicesuniversity.com 2 Courtesy of iTel-ip – www.itel-ip.com Features hidden and difficult to use No control over moves, adds, changes No support for remote workers Multiple locations costly and hard to manage Upgrades and expansions too costly and unpredictable Can’t justify retaining phone system expert on-staff Difficult maintaining communication between branch offices Difficult to manage multiple phone numbers and voicemails Too many messages all over the place — voice, cell phone, e-mail Multiple vendors make it difficult to manage invoicing How does your current system stack up against these challenges? What You’re Saying About Phone Systems

3. www.managedservicesuniversity.com 3 Courtesy of iTel-ip – www.itel-ip.com Now there’s a Better Way! Hosted Voice Over IP Service for Business

4. www.managedservicesuniversity.com 4 Courtesy of iTel-ip – www.itel-ip.com No more headaches Inexpensive to implement Simple to control, configure, customize No more upgrades (i.e., protection from obsolescence) Unparalleled productivity gains Scale according to your needs Why Hosted VoIP Service?

5. www.managedservicesuniversity.com 5 Courtesy of iTel-ip – www.itel-ip.com PBX or Centrex replacement services voted Product of the Year 2003 by Internet Telephony Magazine Hosted IP voice service for local and long distance voice Individual handset phone number assignment and dial-tone Long list of Class 5 features Intra-enterprise private dial plan management Hosted IP voice services provide IP-enabled productivity tools for managing moves, adds, changes Web- and audio-based conferencing service One box for fax, voice, voicemail, and e-mail (unified messaging) Web-based portal for end-user management and personalization Why Hosted VoIP Service?

6. www.managedservicesuniversity.com 6 Courtesy of iTel-ip – www.itel-ip.com How will VoIP make your life simpler?

7. www.managedservicesuniversity.com 7 Courtesy of iTel-ip – www.itel-ip.com Create “National” campus Allows the combination of multiple sites on one call plan Free your IT staff to maintain systems Save Operating and Capital expense dollars No new infrastructure Free “On-Net” calling Reduce support costs No large investment upfront Ability to easily manage moves, adds and changes Disaster Recovery Advanced feature set VoIP Benefits

8. www.managedservicesuniversity.com 8 Courtesy of iTel-ip – www.itel-ip.com Easy Login from Any Web Browser

9. www.managedservicesuniversity.com 9 Courtesy of iTel-ip – www.itel-ip.com Service dynamically synchronizes all communications between User Web Portal, Microsoft Outlook, your desktop phone, and IP-enabled wireless devices Phone syncs with browser           Mobile syncs with browser           Synchronize Communications

10. www.managedservicesuniversity.com 10 Courtesy of iTel-ip – www.itel-ip.com Manage all from your Web portal Available from any Web browser Easy access to company and personal directories Easy template to update Personalize Your Communications

11. www.managedservicesuniversity.com 11 Courtesy of iTel-ip – www.itel-ip.com Shared company directory Eliminate multiple directories Look up first, last, or partial name Available from any Web browser Easy to update Update once for everyone Click on any name to dial Company Directory

12. www.managedservicesuniversity.com 12 Courtesy of iTel-ip – www.itel-ip.com Easy to make and return calls Using any browser or phone, see who called Return calls with a click Look up previously dialed numbers Return missed calls directly from a call log Call Logs

13. www.managedservicesuniversity.com 13 Courtesy of iTel-ip – www.itel-ip.com Improves accessibility Treat callers selectively (to increase productivity) Prioritize how callers are handled Create special call groups (e.g., VIP versus Family) Certain callers can find you anywhere Only give out one phone number on business card Protect privacy – no longer give out your home phone number Call Priority

14. www.managedservicesuniversity.com 14 Courtesy of iTel-ip – www.itel-ip.com One click to call a favorite Locate favorite numbers in one place Speed dial key customers or vendors without a manual No special codes needed Add favorites with a click User never touches the phone Billing codes available Improve Productivity

15. www.managedservicesuniversity.com 15 Courtesy of iTel-ip – www.itel-ip.com Work from home Work from hotel Work from client’s office Work from anywhere! No special hardware or lines Work From Any Internet Connection

16. www.managedservicesuniversity.com 16 Courtesy of iTel-ip – www.itel-ip.com Set up a remote office instantly Only need an Internet connection and a direct- dial phone Call from remote location but display your office name and number No geographic limits Protect privacy by sending calls with Caller ID Eliminate multiple expense reports Make It Easy For Your Teleworkers

17. www.managedservicesuniversity.com 17 Courtesy of iTel-ip – www.itel-ip.com Forward calls to any number Mobile phone Home phone Remote office Another extension Forward calls to voicemail easily No feature codes to access or program Make and Take Calls From Any Number

18. www.managedservicesuniversity.com 18 Courtesy of iTel-ip – www.itel-ip.com Send unwanted callers directly to voicemail (or broadcast a busy signal) Stop Unwanted Callers

19. www.managedservicesuniversity.com 19 Courtesy of iTel-ip – www.itel-ip.com Find Me/Follow Me Call Logs MissedIncomingOutgoing Directory Access Fully synchronized with Outlook Contact Directory is always up-to-date Sync up multiple contact directories Outlook Integration

20. www.managedservicesuniversity.com 20 Courtesy of iTel-ip – www.itel-ip.com Manage all inbound messages quickly Prioritize your responses to callers One location to manage all your messages Listen to voicemail as you read e-mail View and print faxes, or fax from an e-mail IMAP and POP3-compliant Unified Messaging

21. www.managedservicesuniversity.com 21 Courtesy of iTel-ip – www.itel-ip.com Delivers a single-source, easy-to-use audio and Web conferencing solution for users No special hardware or vendors Available from any Internet browser Support multiple user types – Scheduled and On Demand Conferencing

22. www.managedservicesuniversity.com 22 Courtesy of iTel-ip – www.itel-ip.com Say goodbye to multiple vendors, long waits, and high costs Control moves, adds, and changes from any location View and print service records anytime Manage remote offices from main office Free up your IT staff Office Administrator Portal

23. www.managedservicesuniversity.com 23 Courtesy of iTel-ip – www.itel-ip.com Change employee info in a few clicks Respond to business needs instantly Expand and downsize to accommodate needs without vendors, hardware, and new trunks Change hunt groups without calling vendors Instantly change employee access to features and restrictions Make changes in a few clicks Follow easy-to-use prompts Instant Moves, Adds and Changes

24. www.managedservicesuniversity.com 24 Courtesy of iTel-ip – www.itel-ip.com Class 5 features you’re used to: Call Forward Call Pick up Call Waiting Call Hold Call Conference Call Transfer Do Not Disturb Call Park Caller ID Redial Speed Dial Executive Call Handling Group Line Sharing And More…

25. www.managedservicesuniversity.com 25 Courtesy of iTel-ip – www.itel-ip.com  Upgrades or  New Features  Remote User  Features  Facilities/Reach  Disaster Recovery  /SLA  Telephones Capital Expense  Opex Hosted Service PBX-based Centrex  No system purchase  IP phones  Purchase system 25-100K average  No system to purchase  Browser based MACs from any Internet connection  New investment  New Installment  No new features  Order from local Tel Co.  Work from any Internet connection  No special equipment  Special design  Special equipment  Not an integrated solution  Customer premise mgmt  Local telephone company  Level 3 reliable network and redundancy  Loss of service outage  Purchase extra equipment for redundancy  Local telephone company  IP, analog, digital  Proprietary  Proprietary and analog  U.S. (and EU 2Q04) is on-net  No new capital investment  Browser-based  No new capital investment  Browser based  No new capital investment  Browser-based How is This Different from a PBX or Centrex-based system?

26. www.managedservicesuniversity.com 26 Courtesy of iTel-ip – www.itel-ip.com How is your Hosted VoIP system deployed?

27. www.managedservicesuniversity.com 27 Courtesy of iTel-ip – www.itel-ip.com Standard PBX and IP PBX functionality Separate providers for voice, data, and video services Unique proprietary systems and support Traditional Deployment

28. www.managedservicesuniversity.com 28 Courtesy of iTel-ip – www.itel-ip.com Hosted Services Hosted Voice, Conferencing, and Unified Connection all in one Integrated Web portal with Outlook integration Single provider for all converged services Standards-based solutions Your Hosted VoIP Deployment

29. www.managedservicesuniversity.com 29 Courtesy of iTel-ip – www.itel-ip.com Your Hosted VOIP System converges all services and features on a nationwide backbone and delivers interconnection to PSTN solutions. Network Topology

30. www.managedservicesuniversity.com 30 Courtesy of iTel-ip – www.itel-ip.com  Hosted PBX  Local calling  Local Toll calling  Unlimited On-net calling  Off-net Long Distance (additional per-minute fee)  Remote Calling  Unified Communications  Web and Audio Conferencing  Personal Communications Manager (PCM) Business Phone Plan Same features as Business Plan plus: Business Plus Plan Packages

31. www.managedservicesuniversity.com 31 Courtesy of iTel-ip – www.itel-ip.com Call Center On-Demand Conferencing User Web Portal integration with Microsoft Outlook These options require minimum of Business Plan Unified Messaging A La Carte

32. www.managedservicesuniversity.com 32 Courtesy of iTel-ip – www.itel-ip.com T-1NxT1DS3DSL Any existing Broadband Connection* Access Options

33. www.managedservicesuniversity.com 33 Courtesy of iTel-ip – www.itel-ip.com Equipment Options Polycom IP 501 Additional CPE Options Cisco 7940 — 2 Lines with full duplex speaker Cisco ATA186 — 2-port analog adapter Polycom IP 600 – Six Lines with full duplex Speaker Polycom IP Conference Room Phone Six Lines Full duplex speaker Three lines Full duplex speaker Cisco 7960

34. www.managedservicesuniversity.com 34 Courtesy of iTel-ip – www.itel-ip.com Add, move, or change voice lines in minutes instead of the traditional days or months End users determine how and when to be contacted, freeing up the admin time Administrative Provide customers one number to reach you anywhere Assign VIP treatment for hot prospects so calls aren’t missed Track calling activity with one click Sales Click-to-call from anywhere on Internet-enabled cell phone Operate in the field like you’re in the office Notification of voicemail messages saves you time and expense Mobile Employees Connect to same phone system as HQ Enjoy all the benefits of the “office” in all remote offices Forward voicemails back to corporate Telecommuter and SOHO Implement efficient communications system with minimal time, effort, cost More time to focus on systems and issues IT Sample End-User Applications

35. www.managedservicesuniversity.com 35 Courtesy of iTel-ip – www.itel-ip.com Is the phone a critical part of your business? Is your business highly collaborative? Do you use conferencing today? Want to eliminate the costs and management associated with branch offices? Do you have a mobile sales force? Is your business focused on customer service? Do you anticipate rapid or uncertain growth? Are you planning an office move soon? Are you looking for increases in business productivity? Do you want control and management over moves, adds, and changes? Do you want to eliminate costly upgrades or expansion? Do you want immediate access to new features? Are You a Candidate for Hosted VoIP?

36. www.managedservicesuniversity.com 36 Courtesy of iTel-ip – www.itel-ip.com Increases your productivity Cuts monthly telecom costs Scales with your needs Simple to control, configure, and customize Allows you to focus on your business instead of your communications systems As We End Our Session