2. MiVoice Office 250 2

3. 3 Eight parties per conference Max 20 parties / single conference Total of 40 parties Dial able Conference Assistant and conference access codes Set up on demand via User Web Portal “Ad hoc” conferencing is still available Meet-Me Conferencing Option to Upgrade to Audio, Web & Video Collaboration on MiCollab

4. Dynamic Extension Express 4 No More “Out of Office” Rings up to ten devices simultaneously Find me Follow me – Route calls first to the desk phone, and then to mobile before going to voice mail Mobility Cost Savings Choose to answer calls on a mobile device or forward to voice mail Hand off a call from the mobile to the desk phone

5. In Office Experience Anywhere 5 Enhance productivity when on the go with MiVoice Office MID CALL FEATURE  Call transfer  Conference  Voice Mail  Auto-Attendant Control No more feature codes  Easy to use voice prompted menus  System administrators can customize voice guided feature system

6. Web Admin Tool 6 User Authentication for both Web portal Set Preferences for DND, Forwarding, Dynamic Extension Express settings Station and Voice Mail Messages, Call History Meet-Me Conferences Account information (e.g., mobile number, passwords, email synch settings) Programmed keys No license required

7. Web Admin Tool 7 Web Admin Tool Demo

8. MiContact Center Office MiContact Center Office Edition provides: Hunt/ring group-based routing and longest idle routing of calls MiContact Center Office Clients to improve agent and supervisor productivity with call management, screen pops with PIM integration, and call control MiContact Center Office Reporter Pro to deliver historical and real-time management reporting and call recording capabilities Optional modules are available to address more advanced requirements: Intelligent Router – provides advanced options such as routing by skills set or look-ahead routing, which changes the route a call takes based on real-time performance indicators. Media Blending – a flexible approach to contact and availability, allowing you to route media such as email, fax, and SMS text (using appropriate gateways) as email to agents, in the same manner as voice calls.

9. MiContact Center Office Real Viewer Real Viewer is a real-time performance window for the individual agent or team leader in an informal contact center that: Displays real-time call, email, and agent statistics directly on your agent’s screen Allows call center staff to monitor their performance in real-time Provides extensive filter options that allow for customizable statistics Highlights problems as they occur using visual and audible alarms Assists with staff motivation

10. MiContact Center Office Reporter Real-Time Give the supervisor the ability to: Manage Calls Monitor Productivity Quickly Identify Bottlenecks Meets the needs of supervisors as business changes

11. MiContact Center Office Reporter Pro MiContact Center Office Reporter Pro provides historical and real-time reporting on over 200 filterable statistics, with over 500 real-time graphical displays and over 100 historical reports. It features extensive reporting and supervisory capabilities, including: Hunt / ring group reporting showing activity and performance indicators Agent alarms against wrap-up, free, not available, etc. Forecasting statistics DND status reporting Real-time statistics and graphs Supervisory call monitoring and control with options to answer, transfer, steal, and disconnect employee calls Audible and visible alarm conditions Auto Reporter extends the functionality of this package with advanced report scheduling and publishing, real-time statistics, and alarms.

12. Mitel Phone Manager

13. 13 3 Levels of User Licensing Outlook - Basic License is bundled with each solution Professional Team Leader – Supervisor Level User 3 Levels of User Licensing

14. 14 Desktop Icons

15. Change the Phone Status / Presence 15 Easily View & Change Status displayed by your Phone DND In a Meeting At Lunch Instantly View Colleagues Presence Instant Message Colleagues

16. 16 Caller ID Toast Banner

17. 17 View Call History Redial from Call History with a button click Easily identify: Missed Calls Calls from Contacts Calls from Personal Directories Call History

18. Alarm & Emergency Notifications 18 Alarms & Emergency call alerts on the MiVoice Office 250 can be sent to Mitel Phone Manager clients By Alert Window (Team Leader License) By Email

19. Phone Manager 19 Phone Manager Demo