1. 2-1 Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall Chapter 2 Mastering Team Skills and Interpersonal Communication

2. 2-2 Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall Learning Objectives After studying this chapter, you will be able to List the advantages and disadvantages of working in teams and describe the characteristics of effective teams Offer guidelines for collaborative communication, identify major collaboration technologies, and explain how to give constructive feedback List the key steps needed to ensure productive team meetings and identify the most common meeting technologies

3. 2-3 Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall Learning Objectives After studying this chapter, you will be able to Describe the listening process and explain how good listeners overcome barriers at each stage of the process Explain the importance of nonverbal communication and identify six major categories of nonverbal expression Explain the importance of business etiquette and identify three key areas in which good etiquette is essential

4. 2-4 Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall Communicating Effectively in Teams

5. 2-5 Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall Advantages and Disadvantages of Teams

6. 2-6 Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall Characteristics of Effective Teams

7. 2-7 Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall Collaborating on Communication Efforts

8. 2-8 Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall Guidelines for Collaborative Writing

9. 2-9 Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall Technologies for Collaborative Writing

10. 2-10 Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall Giving – and Responding to – Constructive Feedback

11. 2-11 Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall Making Your Meetings More Productive

12. 2-12 Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall Preparing for Meetings

13. 2-13 Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall Conducting and Contributing to Efficient Meetings

14. 2-14 Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall Using Meeting Technologies

15. 2-15 Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall Improving Your Listening Skills

16. 2-16 Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall Recognizing Various Types of Listening

17. 2-17 Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall Understanding the Listening Process

18. 2-18 Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall Overcoming Barriers to Effective Listening

19. 2-19 Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall Improving Your Nonverbal Communication Skills

20. 2-20 Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall Developing Your Business Etiquette

21. 2-21 Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall Business Etiquette in the Workplace

22. 2-22 Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall Business Etiquette in Social Settings

23. 2-23 Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall Business Etiquette Online

24. 2-24 Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall Learning Objectives: Check Your Progress

25. 2-25 Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall