1. ELearning: Training when YOU Want It Hennepin County Human Services and Public Health Department

2. Hennepin County Minnesota Consumer Support Grant Program Presenters Ed Sootsman, CSG Supervisor Jerry Mellum, Senior Planning Analyst Penny Haney, Senior Planning Analyst Alexis McCarthy, Training Specialist

3. Hennepin County Minnesota The Consumer Support Grant Program (CSG) What is CSG? Our clients Program participation Training requirement

4. Hennepin County Minnesota Why eLearning? Program participants need training and information Client base is widely distributed geographically In-person information sessions do not meet the needs of all clients. Some clients own or have access to computers and the Internet.

5. Hennepin County Minnesota Desired Results Learners will be able to: Decide if the CSG program is appropriate for their situation Select goods and services that meet program criteria Enroll in the CSG Program Correctly complete a CSG Support Plan Get the training they need in a timely manner.

6. Hennepin County Minnesota Benefits Learners can self-screen Information is always available Independent training and enrollment Better use of staff time

7. Hennepin County Minnesota Training Design Process Action based approach to training design: What does the learner need to do? Focus on performance Let the learner practice Action Mapping Technique http://blog.cathy-moore.com

8. Hennepin County Minnesota What do these people need to do? http://blog.cathy-moore.com A.Put out the fire B.Describe the techniques used to extinguish a fire

9. Hennepin County Minnesota Challenges Information is complex First time training for an external audience Web software was not set up for it

10. Hennepin County Minnesota More Challenges Public Affairs Department had to approve Knowledge Management by CSG staff Web site and documents needed updating

11. Hennepin County Minnesota Demonstration of CSG Training Introduction to CSG Introduction to CSG Course Evaluation CSG Money Management CSG Money Management Course Evaluation Screen Shots

12. Hennepin County Minnesota How has it worked? Benefits Usage and Feedback What we’ve learned

13. Hennepin County Minnesota What we learned It takes time to get it right! Subject matter experts make many content decisions External audience issues

14. Hennepin County Minnesota ELearning for employee training Data Practices and Records Management Food Support Civil Rights Working With Interpreters Scopia Desktop Video Conferencing

15. Hennepin County Minnesota Get Ready View eLearning examples Read the online publications and blogs Check for Public Affairs parameters Identify the web platform and its limitations

16. Hennepin County Minnesota Get Set Pick a topic Do an Action Map Write an outline Do a storyboard in PowerPoint Build the course

17. Hennepin County Minnesota Go! Test and get feedback Revise and improve Deploy it to your audience

18. Hennepin County Minnesota eLearning Resources Web sites – see handout http://blog.cathy-moore.com http://www.suddenlysmart.com http://www.articulate.com/rapid-elearning/ http://www.willatworklearning.com/ http://www.alleninteractions.com/ http://www.surveymonkey.com http://www.elearningguild.com/

19. Hennepin County Minnesota eLearning Resources Books – see handout e-Learning and the Science of Instruction: Proven Guidelines for Consumers and Designers of Multimedia Learning — Ruth C. Clark and Richard E. Mayer Michael Allen's Guide to E-Learning — Michael W. Allen

20. ELearning: Training when YOU Want It Hennepin County Human Services and Public Health Department 2013

21. Hennepin County Minnesota What do these people need to do? http://blog.cathy-moore.com A.Put out the fire B.Describe the techniques used to extinguish a fire

22. Resume IntroCSG1

23. Resume

27. Road to DP1

28. Resume

30. FSCR1 Resume

33. WWI1

34. Resume

36. Scopia1 Resume