2. Agenda Welcome Lunch Facility Web Tools to Assist Building Coordinators Building Coordinator Engagement and Facility Issues Security and Emergency Management Renovation Projects Building Custodial Maintenance Landscape Q&A Closing Remarks

3. Welcome Jan VanDerKley, Vice President, Business and Finance Sandra Steinbach, Associate Vice President, Business and Finance

4. Facility Web Tools to Assist Building Coordinators Pete Strazdas, Associate Vice President, Facilities Management Erik Dantes, Manager for Facilities Management Information Technology

5. Facilities Web Tools to Assist Building Coordinators http://www.fm.wmich.edu/go/bc Bronco Fix-It Enter service request for Custodial, Maintenance, Grounds, or Locksmith. Find Open or Closed work orders in a building Enter a Bronco Project request. Business Officers Provides billing summary information for work order and projects. Sign Shop A faxable form for signage requests Building Coordinator List

6. FM Mobile Applications Bronco Fix-It mobile http://broncofixit.fm.wmich.edu/m QR code Building Page – new links Bronco Fix-It Energy Consumption Google Maps

8. Security and Emergency Management Bob Coffman, Manager of Security ID Officer Andy Bachman

9. Renovation Projects Conn Macomber, Director of Projects & Construction Division www.fm.wmich.edu/projects

10. Steve Gilsdorf, Director of Building Custodial & Support Services Building Custodial & Support Services

11. 2 Person dedicated light bulb sustainability Program (LBSP) crew Currently servicing thirty General Fund buildings: Bigelow Hall Annex Bill Brown Alumni Football Center Brown Hall Dorothy U. Dalton Center Ellsworth Hall Everett Tower Faunce Student Services Haenicke Hall Henry Hall Annex John Gill Press Box Kanley Chapel Kohrman Hall Lawson Ice Arena Lee Honors College Moore Hall Parking Services Read Arena Richmond Center of Visual Arts Rood Hall Sangren Hall Schneider Hall Seelye Center South Kohrman Hall Sprau Tower Student Recreation Center Trimpe Distributive Education University Computing Center Waldo Library Welborn Wood Hall Light Bulb Sustainability Program

12. Bronco Fix-it To place an urgent or emergency custodial request call: Monday-Friday, 7:00 a.m. – 5:00 p.m. 269-387-8085 After 5:00 p.m. call DPS 269-387-5555 Submit everyday Bronco Fix-It requests for: Pest control Light bulb replacement If you have any questions, or need to follow-up a request, please email Steven.gilsdorf@wmich.edu

13. Communication Regular Supervisor meetings with Building Coordinators Building Coordinators need to update BCSS regarding upcoming or ongoing events Update website on sharing cleaning routine, expectations and office schedule Watch for BCSS survey regarding quality of service We appreciate your feedback!

14. Anand Sankey, Director of Engineering & Maintenance Services Maintenance Services

15. Student First Program -Fall 2008, began practice of responding to requests within 24 hours at residence halls and apartments -87% of requests were responded to within 24 hours. Classroom First Program -Fall 2009, began practice of responding to requests within the first 48 hours in classrooms. -69% of requests were responded to within 48 hours.

16. It’s all in the details! We need your help… Contact us, we can help Classroom Technology Media Carts: On the control panel, press HELP then PANIC to email a technology specialist. Contact the classroom technology Helpline CHHS 387-7312, CEAS 276-3287, all others 387-5041 Contact the helpdesk via phone 387-4357 Locked Classroom Contact the building coordinator between 8-5 Call DPS at 387-5555 Physical Plant or DPS staff will be dispatched Non-emergency classroom maintenance services Submit a maintenance request via the web http://broncofixit.pp.wmich.edu/classroom.html

17. Work Order Survey Trend Results Scale of 1-5 (5 being the best) Zone Maintenance ShopsTotal Average Score S1 (DOSA)4.555 S4 (General Fund)3.938 S6 (General Fund)4.464 S7 (Second Shift)4.472

18. Broken Chairs in Classrooms Reporting Procedure Bronco Fix-It Web Request System Repair and close WO Cannot repair, informs supervisor/F.M. Service Center F.M. Service Center sends WO to logistics to replace chairs and remove old Maintenance zone shop responds (End of Process) Set damaged chairs aside in classrooms Repairs ~ Before 8:00am or Friday’s (low usage periods) Set damaged chairs aside in classrooms For broken furniture such as tables, lecterns, podiums, regular or instructor chairs, please contact your respective departments.

19. Pro-Active Measures Notification of Maintenance Visit - hang tag Heating & Cooling scheduling needs-Please submit request via Bronco Fix-It www.fm.wmich.edu/fixitwww.fm.wmich.edu/fixit Frontline supervisor to meet with building coordinator and review and communicate priorities as needed

20. FM Service Center Monday-Friday, 7 a.m. – 5 p.m. To place a maintenance request go to: http://www.fm.wmich.edu/fixit Or call: 387-8514 For emergency requests after 5 p.m. call DPS 387-5555 If you have questions, or need to follow-up on a request, please email fm-servicecenter@wmich.edu

21. FM Engineering

22. Utility Dashboard

23. Statement of Utility Consumption by Building

24. Campus Temperature Set Point

25. Heating & Cooling Season Change Over The cooling season for campus is defined as April 15 through October 15. Buildings that are incapable of both cooling and heating simultaneously will be changed over from heating to cooling when temperatures are consistently over 70 degrees. The cooling season may extend beyond October 15 if unreasonably warm temperatures exist.

26. Energy Management

27. Landscape: Snow Removal Tim Holyz, Director of Landscape Services

28. Landscape: Snow Removal Average snow fall in Kalamazoo: 72” per year 2008 /2009 - 126” of snow, 1,403 tons of salt used 2009 /2010 - 80” of snow, 1,184 tons of salt used 2010/2011 – 84” of snow, 1,184 tons of salt used Overall salt usage reduction - 35% from 2007/2008

29. Landscape: Fun Facts 26.5 lane miles of road 120+ acres of parking service lots 4 parking decks 39 miles of sidewalk 200,000 sq. ft. of ramps and entrance services 675 building entrances 1,184 tons of rock salt used average per year 6,000 gallon of beet juice There are 123.6 lane miles that need to be plowed and salted for each event. To put this in perspective; 123.6 lane miles is like driving from Kalamazoo to South Haven and back; then driving to South Haven and back to Kalamazoo again, for each winter weather event!

35. Landscape Contact To place an urgent or emergency custodial request call: Monday-Friday, 7:00 a.m. – 5:00 p.m. 269-387-8557 After 5:00 p.m. call DPS 269-387-5555 If you have any questions, or need to follow up a request, please email Tim.holysz@wmich.edu

36. Requesting Facilities Services for Events

37. Q & A

38. Thank You!