1. Tony O’Kelly

2. HISTORY 101  Gaining Feedback  The Student Experience

3. THE WHO  Peer Tutors  Student Volunteers

4. The Process How do I use the library?

5. Recording  One to ask questions  One to record

6. Entering the Library  Floor Signs

7. Service Points  Circulation Desk  Research Help Desk

8. The Catalogue  1 Hour Session

9. Signage  Library Nomenclature  Website and in the Library

10. Results  Word Table  Actions for Follow Up

11. Follow Up  Meeting With Key Individuals  Discussion of Suggested Changes

12. Implementation  Website  Library Signage