1. EPIC Connections® is a leading provider of contact center consulting, outsourcing and managed infrastructure services. Our highly qualified teams deliver operational and technical strategies for cost savings and revenue growth. 402-884-4700 info@epicconnections.com Analyzation of Cloud Solutions

2. EPIC Company Overview Service Model EPIC is a global Professional Services company that spans three primary service domains: Consulting Outsourcing Managed Services – Infrastructure – Business Process – Platform EPIC’s “Client Engagement Model” ensures tailored solutions and value at each stage of a client engagement. EPIC Connections® is a privately held company based in Omaha, NE, USA. For more information, contact EPIC at 402-884-4700 or www.epicconnections.comwww.epicconnections.com About EPIC Founded in 2003, EPIC is a leading provider of contact center consulting, outsourcing and managed services. EPIC’s clients represent small, medium, and Fortune 500 companies, including some of the most recognized brands in the world. EPIC offers clients turnkey outsourcing and managed services solutions, as well as consulting services in all aspects of contact center assessment, benchmarking, design, deployment, optimization, and management to improve the customer experience while reducing costs. Service Reach - Locations Headquartered in Omaha, NE Global services and partner network on 4 continents On-Shore / Near-Shore / Offshore / Home Agent Models Industries Served Include: Automotive BPOs Consumer Products Communications/Telco Education Energy and Utilities Financial Services Healthcare Hospitality Insurance Manufacturing Non-profit and Political Pharma and Biotech Public Sector Retail and eCommerce Technology Transportation Travel

3. 3 These materials are privileged and confidential and may not be distributed or reproduced without consent from EPIC Connections® or its affiliates Sample Client Experience EPIC has served nearly 300 clients and partners over the past decade. As a sample, some of EPIC’s clients include:

4. 4 These materials are privileged and confidential and may not be distributed or reproduced without consent from EPIC Connections® or its affiliates Industry Growth Growth from $43 billion in 2015 to $55 billion in 2016 Grown on average of $8.25 billion from 2011- 2015

5. 5 These materials are privileged and confidential and may not be distributed or reproduced without consent from EPIC Connections® or its affiliates Advantages Operational in as little as 48 hours; on premise can take months 53% of agents work from home Pay as you grow Use one vendor for all services

6. 6 These materials are privileged and confidential and may not be distributed or reproduced without consent from EPIC Connections® or its affiliates Typical Premise Technology

7. 7 These materials are privileged and confidential and may not be distributed or reproduced without consent from EPIC Connections® or its affiliates True Cloud Technology Multi-Tenant Cloud Caller A- Leg B-Leg

8. 8 These materials are privileged and confidential and may not be distributed or reproduced without consent from EPIC Connections® or its affiliates High Technology Large businesses with cloud – Cloud costs $6 million less in the first year – Costs $4 million less in the fifth year

9. 9 These materials are privileged and confidential and may not be distributed or reproduced without consent from EPIC Connections® or its affiliates

10. 10 These materials are privileged and confidential and may not be distributed or reproduced without consent from EPIC Connections® or its affiliates Competitors Five9 Avaya Inc. Genesys Telecommunications Laboratories, Inc. LiveOps, Inc. inContact, Inc.

11. 11 These materials are privileged and confidential and may not be distributed or reproduced without consent from EPIC Connections® or its affiliates Five9: Marketing and Sales Predictive Dialer Power Dialer Progressive Dialer Preview Dialer TCPA

12. 12 These materials are privileged and confidential and may not be distributed or reproduced without consent from EPIC Connections® or its affiliates Five9: Technical Support ACD IVR CTI Multichannel

13. 13 These materials are privileged and confidential and may not be distributed or reproduced without consent from EPIC Connections® or its affiliates Avaya Avaya Live Connect – mobility integration, remote worker integration, and the ability to add and remove users at any time so that you only pay for what you need Avaya Live Engage – Virtual 3D World of Web Collaboration and Online Learning – Remote Meetings, Conferences, Training, and Support

14. 14 These materials are privileged and confidential and may not be distributed or reproduced without consent from EPIC Connections® or its affiliates Avaya Avaya Live Video – Downloadable App Employees and outside contacts can collaborate together CCaS and UCCaS – Only pay for what licenses used by the customer – Don’t pay for idle space

15. 15 These materials are privileged and confidential and may not be distributed or reproduced without consent from EPIC Connections® or its affiliates LiveOps Inc. LiveOps WebRTC solution – industry’s first single integrated multichannel (voice, chat, email, social media and SMS) Reduce your Total Cost of Ownership by as much as 50% Improve agent productivity and enhance workforce utilization Increase uptime with industry’s highest reliability, scalability, and security

16. 16 These materials are privileged and confidential and may not be distributed or reproduced without consent from EPIC Connections® or its affiliates LiveOps Inc. Blended inbound/ outbound calling/dialing Intelligent call routing (routing to best agent) Live chat Email

17. 17 These materials are privileged and confidential and may not be distributed or reproduced without consent from EPIC Connections® or its affiliates EPIC Managed Services Solution Customized — EPIC’s Managed Services consists of four application areas with tools that can be deployed independently or in an enterprise, holistic approach. Flexible — EPIC’s Managed Services allows clients to utilize an OPEX fee structure that consists only of services that are utilized. Solutions integrating people, process and technology… Workforce Management Technical Support Quality Assurance Operations Support Scheduling Adherence Multi-channel Skill Routing Performance Analytics Unified Platform Support User Maintenance Level 1 Tech Support Speech Analytics Business Intelligence Knowledgebase Maintenance Service Level Monitoring Operations Optimization Command Center

18. EPIC Connections® is a leading provider of contact center consulting and outsourcing services. Our highly qualified Consulting Services, Outsourcing Services and Managed Services teams deliver operational and technical strategies for cost savings and revenue growth. Thank you Bill Pieper (402) 884-4700 ext. 201 bpieper@epicconnections.com Steve Weston (402) 884-4700 ext. 210 sweston@epicconnections.com