1. Starter – read the following and answer the question below: What is Marketing? Developing products that customers want to buy Understanding the needs of customers Selling products at a price affordable to customers (and gives a profit to the company) Which of the above do you think is most important? – Justify your answer

2. Definition Market research - the action or activity of gathering information about consumers' needs and preferences, as well as finding out what competitors are doing.

3. The Need for Market Research Write down and explain what is meant by each of the following (and why they are important to a business): Find out what customers want Reduce the risk of failure Understand current customer needs EXTENSION - Can you think of any other reasons businesses need to carry out market research?

4. Market Research Desk Research Collecting information from existing material. E.g. rivals’ published accounts, magazines, newspapers. Field Research Collecting and analysing information gained first hand, E.g. interviews, surveys.

5. (Primary) Field Research Focus groups/observations Interviews Questionnaires Consumer panels (where a group of people meet together to discuss a product in detail) Experiments (e.g. samples of new products are given to consumers in supermarkets to test) (Secondary) Desk Research Trade Press The internet e.g. Competitor information Government produced data

6. What type of research would be suitable and why? The possible success of a new chocolate bar. Whether to introduce a new style of watch which uses fashionable bright colours. Why the sales of a new sports shoe are falling. Whether to open a new restaurant

7. Advantages and Limitations of FIELD Research What do we think?

8. Advantages and Limitations of Primary Research

9. Recap What is market research? What are the two types? Give examples.

10. Market research ‘gone wrong’ http://www.bbc.co.uk/programmes/p010txn7 What happened? What mistake did they make?

11. Advantages and Limitations of DESK Research What do we think?

12. Advantages and Limitations of Secondary Research

13. 2 more key terms Quantitative - market research conducted where the results are numerical and can be analysed statistically. Qualitative – market research that examine opinions and feelings.

14. Quantitative v Qualitative Quantitative ResearchQualitative Research Reminder: Based on opinions, attitudes, beliefs and intentions Answers questions such as “why”? “Would?”, or “how?” Aims to understand why customers behave in a certain way or how they may respond to a new product or service Focus groups and interviews are common methods used to collect qualitative data Reminder: Concerned with data Based on larger samples and is, therefore, more statistically valid. The main methods of obtaining quantitative data are the various forms of survey – i.e. telephone, postal, face-to-face and online.

15. Plenary Explain why it is vital for a business to carry out market research on its competitors?