1. Steve Thorpe, Compliance Assurance Barb Baxter, Field Services

2.  Specialists are available in Springfield and Elk Grove Village offices to assist motorists calling for information regarding the Vehicle Emissions Testing Program

3.  Hardship Extensions allow the motorist to renew their registration one time. 1.Based on 150% of the Federal Poverty Guidelines 2.Failed the emissions test at least once 3.Must have repair estimate equal to one half of the waiver expense requirement ($225) 4.All individuals over 18 years in the household and all registered owners used to calculate household income 5.Vehicle must pass the emissions test before another Hardship Extension may be granted

4.  Vehicle must be located and used primarily outside an IL testing area. 1.In an area with emissions testing – test there and send us the results (see next slide) 2.In an area without emissions testing – send us proof of the vehicle’s location (Tax bill, utility bill, tuition bill etc.) 3.Vehicle receives one year extension and must resubmit each year

5.  Vehicle owner submits a passed emissions test from another state or jurisdiction 1.Illinois will accept a passed emissions test from another state or jurisdiction. 2.Motorist is responsible to send out of state pass to IL for processing. 3.Motorist’s record is updated for 2 years (1 test cycle)

6.  Race Car Exemption – Vehicles used exclusively for organized sporting events 1.Complete Affidavit 2.Must submit pictures of vehicle showing race car status (Roll Bars, Cage, Nitrous Oxide Tank, engine compartment, chassis) 3.Vehicle receives 2 year (one test cycle) exemption 4.Vehicle must resubmit every two years

7.  Show Car Exemption – Vehicles operated exclusively for parade or ceremonial purposes 1.Complete Affidavit 2.Vehicle must be insured as a parade or ceremonial vehicle. (Proper rate class or designation on insurance declarations page must be submitted.) 3.Vehicle receives 2 year (one test cycle) exemption 4.Vehicle must resubmit every two years

8.  Hardship Extensions – 1,406  Temporarily Out of the Area – 15,456  Race/Show Car – 167  Out of State Pass Update – 10,153

9.  See www.IllinoisAirTeam.comwww.IllinoisAirTeam.com  The Illinois Vehicle Emissions Test  Test Station Locations  Frequently Asked Questions  Form Downloads  Fleet Self-Testing  Test Station Real Time Wait Times

10.  What if my Vehicle Fails  Repair Industry Information  Repair Shop Report Card & Archive  Program News  Program Annual Report & Archive  How to Contact the Illinois Air Team

11.  Contractor and Agency have developed a very detailed and unbiased process making every effort to ensure the motorist is treated fairly  2,257,987 test transactions performed network wide in 2012, and the damage claim percentage was maintained at.00257%  BBB binding arbitration  Damage claim review process

12.  Motorists who have been denied a waiver at the station may appeal to the Agency for reconsideration  Motorists must submit a Grievance Petition within 30 days of the waiver denial and include any and all documents to support the grievance  Agency conducts investigation and must respond in writing within 45 days of receipt

13.  75 grievances were filed  26 Appeals Waivers were issued  95% of those were due to the manufacturer or aftermarket sources inability to supply the necessary parts for repair