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Published byBlaise Wilkinson Modified over 8 years ago
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Brand Development Update Annica Kreider
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3 What’s Going On At The Brand Level? New Menu –FDA Guidelines will have a profound effect Adding Marketing Resource for Multi Units Continued Focus on Cocktail Culture New Merchandise Program
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What’s Going On At The Brand Level? Brand affirming presence at important events –PGA Legends Tour –NYC Media Pizza Bomb Tour –Dominion River Rock –Sweetwater 420 Fest Art Experience –Forecastle Music & Art Festival –Sundance Film Festival
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Sundance Video
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Elizabeth Brasch, Brand Manager, Retail Destiny Holden, Junior Graphic Designer Justin Kennedy aka Professor Sauce, Manager of Mobile Operations Heather Stennis, Field Marketing Manager More Human Capital
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New Product Test
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Herb & Carnie Video
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Yelp, Master Service Agreement Fishbowl, LSM & Offer Manager Single Platform – publishing online VenueLabs Reputation Management Benchmarking & Information Sales Building Tools We Offer
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Increase Brand Advocates & Grow Sales
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Guests trust each other, not brands Source: Nielsen Global Trust in Advertising Survey To what extent do you trust the following forms of advertising? (Trust completely/somewhat)
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Advocacy Rising while Ads Decline Traditional media influence is down Advocacy influence on purchases is up Source: Nielsen, Global Trust in Advertising
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WOM Makes or Breaks Restaurants Source: National Restaurant Association 2013 Restaurant Industry ForecastSource: National Restaurant Association 2012 National Household Survey 94%
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1-Star Boosts Restaurant Sales 5-9 percent % Sources: Harvard Business Review; Cornell University School of Hotel Administration 5% 9%
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92 percent avoid businesses with <4 stars Source: BrightLocal Local Consumer Review Survey 2014 What star rating is too low for you to buy from businesses? = 92%
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Are you managing your online reputation through venuelabs?
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What if this is you?
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Or This?
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Attentive Service Drives Sales 35% of guest will order an app at lunch if it’s suggested 47% of guests will order an app at dinner if it’s suggested 60% of beverage suggestions become Alcohol beverage purchases Server tips increase by 52% when at least one item is suggested Source: Mellow Transaction Data n=10,000,000+
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Suggestions Please Guests
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Cocktails make people happy Source: Mellow SMG Data n=56,901
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Home Grown Picks Update
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