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Brand Development Update Annica Kreider. 3 What’s Going On At The Brand Level? New Menu –FDA Guidelines will have a profound effect Adding Marketing Resource.

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Presentation on theme: "Brand Development Update Annica Kreider. 3 What’s Going On At The Brand Level? New Menu –FDA Guidelines will have a profound effect Adding Marketing Resource."— Presentation transcript:

1 Brand Development Update Annica Kreider

2 3 What’s Going On At The Brand Level? New Menu –FDA Guidelines will have a profound effect Adding Marketing Resource for Multi Units Continued Focus on Cocktail Culture New Merchandise Program

3 What’s Going On At The Brand Level? Brand affirming presence at important events –PGA Legends Tour –NYC Media Pizza Bomb Tour –Dominion River Rock –Sweetwater 420 Fest Art Experience –Forecastle Music & Art Festival –Sundance Film Festival

4 Sundance Video

5 Elizabeth Brasch, Brand Manager, Retail Destiny Holden, Junior Graphic Designer Justin Kennedy aka Professor Sauce, Manager of Mobile Operations Heather Stennis, Field Marketing Manager More Human Capital

6 New Product Test

7 Herb & Carnie Video

8 Yelp, Master Service Agreement Fishbowl, LSM & Offer Manager Single Platform – publishing online VenueLabs Reputation Management Benchmarking & Information Sales Building Tools We Offer

9 Increase Brand Advocates & Grow Sales

10 Guests trust each other, not brands Source: Nielsen Global Trust in Advertising Survey To what extent do you trust the following forms of advertising? (Trust completely/somewhat)

11 Advocacy Rising while Ads Decline Traditional media influence is down Advocacy influence on purchases is up Source: Nielsen, Global Trust in Advertising

12 WOM Makes or Breaks Restaurants Source: National Restaurant Association 2013 Restaurant Industry ForecastSource: National Restaurant Association 2012 National Household Survey 94%

13 1-Star Boosts Restaurant Sales 5-9 percent % Sources: Harvard Business Review; Cornell University School of Hotel Administration 5% 9%

14 92 percent avoid businesses with <4 stars Source: BrightLocal Local Consumer Review Survey 2014 What star rating is too low for you to buy from businesses? = 92%

15 Are you managing your online reputation through venuelabs?

16 What if this is you?

17 Or This?

18 Attentive Service Drives Sales 35% of guest will order an app at lunch if it’s suggested 47% of guests will order an app at dinner if it’s suggested 60% of beverage suggestions become Alcohol beverage purchases Server tips increase by 52% when at least one item is suggested Source: Mellow Transaction Data n=10,000,000+

19 Suggestions Please Guests

20 Cocktails make people happy Source: Mellow SMG Data n=56,901

21 Home Grown Picks Update


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