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Worldwide Chauffeured and Executive Minicab Services Rachelle Piper, Director of Travel Industry Sales, EMEA
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Carey International Inc. Founded in New York in 1921 by J.P. Carey Headquartered today in Washington D.C. Unique global network (owned franchise and alliance partners) – 1000 cities across 70 countries Wholly owned subsidiaries throughout the USA EMEA headquarters in London Over 2,750 employees
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Carey England EMEA headquarters of Carey International Based in Brentford near London Heathrow airport Purpose built premises including chauffeur facilities, garaging and twin jet wash Finest fleet of Mercedes in London Employed chauffeurs
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Global Network Carey Unique Franchise Network Consistent Reliable Safe Service guaranteed Consistent Service standards Uniform operations and practices Security Universal Insurance Coverage “Same service every time”
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Worldwide Chauffeured Services As Directed Point to Point Airport transfers Roadshows Meet & Greet Airside Meet & Greet Evening hire Tours & sightseeing Weddings Meetings & Events Onsite coordination
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Roadshows, Meetings & Events Dedicated desk with specialist staff Constantly monitoring and quality checking Batched billing - individual trip details Seamless service throughout any global locations Onsite coordination provided Regularly manage movements up to 300 vehicles over an event
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Carey Fleet Executive and Luxury fleet: Mercedes E Class/Cadillac, Mercedes S Class, Estate & Viano MPV (extra-long wheelbase)/SUV or similar Executive coaches available Late-model fleet and dark in colour: Average vehicle age under 18 months All vehicles registered and regularly tested Tracking devices fitted on all vehicles $20,000,000 insurance coverage for both general liability and automobile liability
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Chauffeurs Stringent selection process Male and female chauffeurs all full time Carey employees Carey uniformed (worldwide standard uniform) Comprehensive security background checks Equipped with mobile XDA communications Training - Service values, presentation and driving skills Complete integrity and confidentiality English speaking The limousine itself is simply a collection of glass, steel and leather – Carey provides a full service experience not just transportation
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Embarque Executive Minicab service in London and key US cities Hybrid vehicles – Toyota Prius Plus, Toyota Camry Same back office support of Carey Ideal for point to point and transfers Uniformed drivers with a security background check Trained by our Institute of Advance Motoring certified trainer Online, Phone and Email booking methods Same pricing day or night Text on arrival Compliments the Carey service
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Carey & Embarque Customers Investment banks Hotels Travel agents Airlines Corporate retailers Venture capitalists Event planners FTSE 100 companies SME’s Individuals
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Health & Safety Carey employ 100% of our chauffeurs so have full control Uniquely, Carey has stringent rules on working hours for chauffeurs, only enforceable because our chauffeur are also Carey employees Strictly enforced code of conduct Rigorous safety training Retain the services of an independent Health and Safety consultant with monthly visits to ensure compliance and risk management. Corporate sponsor in the UK of the BRAKE Charity
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Booking Platforms 24 hour call centre E-mail Web GDS Client self booking tools
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Quality Management All bookings quality controlled – calls recorded Carey Operations & Standards Manual issued to all Global Network partners Compliance to all Data Protection guidelines, including PCI (Payment Card Industry) information 100% service target - 99.5% metric consistently achieved All issues resolved within 48 hours >All issues eg. No Shows, lost property, service issues reported acknowledged >Dedicated Customer Service Agent
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Management Information Reporting Management Information –Extensive reporting available –Tailored to your requirements –Operational / financial / passenger specific –Daily/monthly/year on year
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Account Management Dedicated account manager Central point of coordination Manage implementation Regular review meetings and updates Provision of MI/Reporting Ensure Carey are meeting pre-approved SLA
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Environmental Responsibility Embarque fleet of Hybrid vehicles Introducing Hybrid Mercedes to the Carey fleet Carbon footprint of fleet eliminated in partnership with The CarbonNeutral Company Active Chauffeur training programme to reduce emissions with environmentally sensitive driving techniques - Results are quantified Carey provides One water in all UK vehicles as the chosen complimentary water. All profits fund clean water supplies in Africa, first PlayPump opened in 2008 Active office policy of reduce-reuse and recycle Partnership with Ecotricity
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Benefits To You Simple to book 24hrs a day 365 days a year availability for worldwide services Carey Reservation Centre by region = One point of contact for all requirements Book via telephone, email or fax Book via on-line booking tools for instant quotes and confirmations Book on GDS with PNR-write-back Low Risk Carey vehicle standards Driver security checks Reliable, 99.5% customer satisfaction globally Carey Account USD, Euro or GBP Commissionable or NET rates for Transient, Group & Roadshow bookings Payment options: corporate CC, passenger CC or monthly invoice
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Contact Details EMEA & LATAM regions: Reservations / Customer Service: Tel: +800 8600 5691 toll-free (where applicable) / +44 20 8326 7600 charged Email: reservations.emea@carey.com Website: www.careyUK.com Roadshows & Groups/Events: Tel. +44 20 8326 7626 Email: roadshows.uk@carey.com / events.uk@carey.com NORAM & APAC regions: Reservations: Tel: +800 01234578 toll-free (where applicable) Email: international.support@carey.com Websites: www.carey.com / www.careyconnect.com Roadshows & Groups/Events: Email: events@carey.com Customer Service: Email: customer.service@carey.com
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