1. Cohort 1A-C Coaching Call June 4, 2014 Facilitators: Lisa Carhuff Kathy McGowan

2. Learn. Act. Improve. Spread. Keep the Drum Beat Going. WELCOME and Introductions 2

3. Learn. Act. Improve. Spread. Keep the Drum Beat Going. 3 Sense of Urgency A sense of urgency is the attitude and process of treating key or personal matters as if one's life depended on it. It is determination to stay focused on results and deadlines until the task or project is completed. “Perfection is not attainable, but if we chase perfection we can catch excellence.” Coach Vince Lombardi 3

4. Learn. Act. Improve. Spread. Keep the Drum Beat Going. 4 Patient and Family Engagement Best Practice Implementation – Q 2 2014 Data Update 4

5. Learn. Act. Improve. Spread. Keep the Drum Beat Going. 5 Leadership Best Practice Implementation – Q 2 2014 Data Update 5

6. Learn. Act. Improve. Spread. Keep the Drum Beat Going. 6 Sharing Success Stories and Support for Struggles – Hospitals who have achieved success in Patient and Family Engagement/Leadership best practice implementation? – Any questions of the group on how to approach challenges? 6

7. Learn. Act. Improve. Spread. Keep the Drum Beat Going. 7 Vulnerable Populations: Eliminate Health Disparities 7 Vulnerable populations are defined as those who may need adjusted service because of (including but not limited to): disability status, income (payor status), race, ethnicity, language, religion, sexual orientation, veteran status, or poor access to health care services.

8. Learn. Act. Improve. Spread. Keep the Drum Beat Going. 8 Sharing Success Stories and Support for Struggles – Hospitals who have achieved success identifying and addressing vulnerable populations? – Any questions of the group on how to approach challenges? 8

9. Learn. Act. Improve. Spread. Keep the Drum Beat Going. 9 Cohort 1 – Safety Across the Board Share additional successes on any HEN Topic Best Practice Implementation questions? Any questions/comments regarding measures? 9

10. Learn. Act. Improve. Spread. Keep the Drum Beat Going. 10 Sense of Urgency What actions will you take to adjust your improvement process based on what you have heard? What can the HEN do to support your efforts? 10

11. Learn. Act. Improve. Spread. Keep the Drum Beat Going. Upcoming Events Next Cohort Coaching Call: July 2, 2014 Data Submission – April Data Due June 17:  ADE’s including INR, BG, and Opioids  Falls with injury  VTE-6 (due once a quarter)  HAI (if not submitting via NHSN)  EED if applicable 6/25 Patient and Family Advisory Council Workshop* TeamSTEPPS training June 17-19, 2014 Cuscowilla, Eatonton, June 24-26, 2014 UGA Tifton Campus Conference Center, Tifton July 8-10, 2014 GHA Education Center, Marietta * Open to PFE Learning and Action Collaborative participants and others as space allows

12. Learn. Act. Improve. Spread. Keep the Drum Beat Going. 12 EVALUATION Remember Complete the evaluation for today’s Cohort 1 Coaching Call! http://survey.gha.org/n/cohort1060414.aspx 12