1. Zscaler F90 First 90 Day Customer Experience Guide June 10, 2016 V2.7

2. F90 Introduction + Terminology What is F90 A Zscaler program to ensure a positive new-customer experience Starts customers on the right track, the 1 st 90 critical days Optional deployment advisory services can also be purchased Customer Success Team – Responsible for F90 Program F90 – Overarching program - Customer 1 st 90 Days experience Starts - on purchase of Zscaler service Hand-overs - Sales to Customer Success information hand-over Kick-off Calls – Cross-functional Zscaler team call with customer Onboarding - 1-2 hours company introduction, how to work with Zscaler DAS - Deployment Advisory Services, optionally purchased service Check-ins – 30, 60, 90 day check-ins to ensure customer success F90 Content - Video’s, FAQ, Best Practices, all for customer guidance 1

3. F90 Overview 2 GREY = ZSCALER INTERNAL, ORANGE = CUSTOMER ENGAGEMENT, YELLOW = OPTIONAL SERVICES FIRST 30 (Start = Customer PO) SERVICE PURCHASED TRAIN KEY PARTNERS (SHADOW) PARTNERS DELIVER FIRST 60FIRST 90 ONGOING SALES HAND-OVER KICK-OFF CALL ONBOARDING CALL DEPLOYMENT ADVISORY SERVICES (6-8 WEEKS AVERAGE) 30-DAY CHECK-IN 60 DAY CHECK-IN 90 DAY CHECK-IN CUSTOMER CONTINUES HAND-OVER TO ZTAC + CA

4. Kick-Off Call

5. Kick-off Call Goal of kick-off call Zscaler, customer, and partner introductions Project scope review Exchange contact information Review onboarding details on same or separate calls per Service Type F90 Presentation Map Chose which section of the presentation applies to you 4

6. General Onboarding

7. General Onboarding Overview Agenda Support Best Practices Web Admin Portal F90 Resources Training Questions Onboarding is not a deployment service Included with purchase for all customers Will not cover design or configuration Deployment services can be optionally purchased separately 6

8. Support Best Practices 7

9. How We Deliver Support - An Overview 24x7 ZTAC team, 4 regional centers (India x 2, Poland, San Jose) Tickets - Originate from Phone, Admin Portal, Web Form Knowledge - Help Portal, Online Training Courses Escalations – Via Tickets, Portal Escalate Button Customer Satisfaction – measured per-ticket and quarterly surveys TAM Engagement – Weekly, Monthly Quarterly meetings, P+I cases Communication - Notifications - Trust Portal, Admin Portal 8

10. Zscaler - Daily Transactions versus Tickets One-Day View 27 billion transactions ~400 total support tickets in 4 buckets (Problem, Question, Incident, Task) ~100 (P+I) Problem + Incident tickets P+I Issues We take P+I tickets seriously Mostly performance issues Often lingering or intermittent issues Need to collaborate with customers to resolve 9

11. Support Model - Zscaler is the face of the Internet 10 Customer NetworkZscalerCloud Apps INTERNETINTERNET INTERNETINTERNET One network….many parts… ~70% of problem or incident tickets resolve as non Zscaler Issues We always work under the assumption that all issues are Zscaler issues, until proven otherwise

12. Global Support Team

13. Support Packages 12 Standard Support (Included with Zscaler service) Premium Support (Purchased) Premium Plus Support (Provided at qualified purchased service levels) TAM = Technical Account Manager

14. Problem + Incident Ticket Flow – By Service Level 13

15. Reporting An Issue - 3 Options 1) Admin Portal: https://admin.xxxx.net/ (xxxx = add your specific admin portal link)https://admin.xxxx.net/ Then use the Web form by clicking “?” on your Zscaler Admin Portal 2) Web Form: If you do not have access to the Zscaler portal, No Login required https://help.zscaler.com/page/submit-ticket 3) 24x7 Phone: (Zscaler will open a Ticket) USA Toll Free: +1-800-953-3897 Global Direct: +1-408-701-0534 UK : +44 20 3514 2748 France: +33-1-7418-1777 Germany: +49-2-21-8282-9199 Netherlands: +31-3-0808-0255 Australia: +61-2-8417 2939 14

16. ZTAC Support Versus TAM Support Zscaler Technical Assistance Center – 24x7x365 Support L1, L2, L3 Support Engineers, Team Leads, Support Management TAM (Technical Account Manager) Regional support Provided with purchased Premium Plus Support package TAM provides business-hours support ZTAC Level-2 provides TAM-Account after hours support 15

17. Submitting A Ticket 16 Ticket Form Submitting a Ticket via Zscaler Admin Portal (recommended) Use web form in Zscaler admin portal as it automatically passes your org-id and associated customer information Admin Portal Examples (per cloud) https://admin.zscalerone.net https://admin.zscalertwo.net Submitting a Ticket Via Direct Web Form If you do not have access, please use the link: https://help.zscaler.com/page/submit-tickethttps://help.zscaler.com/page/submit-ticket Submitting a Ticket Via Phone If you need to talk to us, open a web-ticket and call us with the case id. This is useful for two reasons: security (provides customer verification) and for tracking and routing purposes

18. Ticket Type Definition Setting “Ticket Type” on the ticket web forms routes tickets to the proper support resources Question - A question that needs to be answered, rather than a problem that needs to be solved Task - Tasks includes requests such as URL categorization and provisioning requests Problem - Includes all general problem tickets that affect individual users Incident - A service interruption that affects many users or locations 17

19. Ticket Priorities 18

20. Help Portal Access – Via Zscaler Admin Portal 19 Click on “?” on the upper right hand corner of the Zscaler admin portal Support Ticket creation and status Help Portal - Knowledgebase documents Security Tools

21. Help Portal 20

22. Service Notifications 21 Notification TypeLocationAlert OptionsAccess MaintenanceTrustWeb and EmailNotifications can be subscribed to and viewed from Trust IncidentTrust Web and EmailNotifications can be subscribed to and viewed from Trust Security AdvisoryAdministration PortalEmail Notifications are sent to the technical contacts listed for the account during provisioning Datacenter MigrationAdministration PortalEmail Notifications are sent to the technical contacts listed for the account during provisioning Cloud UpgradeAdministration PortalEmail Notifications are sent to the technical contacts listed for the account during provisioning

23. General Alerts + Notifications Receive notifications on Zscaler cloud maintenance, security briefs, and informational alerts Sign-up on Admin Portal Subscribe by completing Technical Contacts under Company Profile 22

24. Incident Alerts + Notifications Zscaler provides multiple types of alerts + notifications on cloud incidents Trust Portal Email and RSS updates from customer-entered subscription Sign-up with email groups such as myteam@company.com Trust Portal - https://trust.zscaler.comhttps://trust.zscaler.com Support Tickets Complements Trust Posts on cloud incidents Master Ticket broadcasts provide cloud incident updates on related tickets reported by customers via support tickets Continually updated during cloud incidents with more specific details than Trust Posts SMS Alerts Near Future Zscaler sends SMS updated via SMS Customers subscribes and maintain contact data 23

25. Incident Alerts + Notifications Model 24

26. Trust Portal Sign up for Trust Notifications at http://trust.zscaler.comhttp://trust.zscaler.com You can get alerts via Email or RSS Best Practice – use an email group 25

27. Trust Portal 26 Posts for all scheduled maintenance and recent incidents Provides current status and availability over time for your cloud 3 rd Party monitoring for all of our cloud regions

28. How to Escalate Tickets General Support: Ticket or Phone - Simply ask the support engineer to escalate the ticket Zscaler Admin Portal See “Help” (top right of admin portal) then select “Submit a Ticket” See “Escalate a Ticket” - Clicking the link emails the Zscaler escalation team Zscaler Web Form If no portal access, can also escalate a case on this link https://help.zscaler.com/webform/escalate-ticket TAM Accounts: Escalate to your designated TAM for business hours support 27

29. Software Release Process 28 Major Release – A major release is defined to include several new product features that customers can utilize. There are typically two major releases per year. Customers are notified at least two weeks in advance before a Major Release. Major releases are installed on the Beta Cloud for several weeks prior to release on other production clouds. Maintenance Release – A maintenance release is defined to include bug fixes and minor enhancements but no new major features. Maintenance releases are typically planned six weeks after a Major Release which addresses bugs reported by customers and also found internally that can wait a few weeks before release. Customers are notified at least one week in advance before a Maintenance Release. Patch – Patches are performed on an as needed basis to address ‘hot’ fixes that cannot wait for a scheduled maintenance release. The fixes that are included in the patch, are agreed upon between customer and Zscaler. Depending upon the customer impact of the patch during the upgrade, a customer notification may not be required. Eg if the patch only requires ZEN upgrade, this can be done transparently, with no affect to the end-user and does not require a customer upgrade notification. If service affecting, then 24-48 hours notice will be provided on Zscaler Trust site.

30. Web Admin Portal 29

31. Web Admin Portal Confirm login and access Where to find PAC files Quick Analytics overview – Executive Report Locations How to contact support 30

32. Verify Login Navigate to your zscaler cloud – you should have been provided this information in your welcome email Examples of Admin Portals https://admin.zscalerone.net https://admin.zscalertwo.net Verify that you can login with the email address and password provided 31

33. Update Company Profile to get Notifications Located under Administration/Profile Click on each tab and update Technical, Billing, and Business contact information This will set you up to receive notifications on Zscaler cloud maintenance, security briefs, and informational alerts Best Practice is to use an email group for this Remember to click save and ACTIVTE 32

34. What are PAC files PAC stands for Proxy Auto Config and is a JavaScript file Defines how your web browser and other agents can automatically choose the appropriate proxy server Quickest way for you to start using Zscaler in your environment 33

35. Stored PAC files PAC files are hosted on Zscaler Cloud Go to Administration/Hosted PAC Files to Access and Edit For quick deployment, you can point your computers to these PAC URLs See 10 minute deployment video (link at the end of this presentation) to show you how to configure PAC files 34

36. Zscaler App The Zscaler App is a client installed on Windows and Mac desktops that enables users to get all of the benefits of the Zscaler Cloud Security Platform for Internet traffic, as well as granular, policy-based access to internal resources from a single point. Managed under Policy/Zscaler App Portal 35

37. Analytics Portal Real-time Reporting: Get graphical, detailed views into user transaction logs across platforms, applications, devices, and locations in real time. Instant Analysis: With Zscaler, you don’t have to wait for scripts to be written to get the answers you need. Administrators can easily parse through billions of user transactions across 180 countries to get answers to specific questions in just seconds. Advanced Security: With Zscaler you can easily detect and block malware and other advanced persistent threats, even on mobile devices. Cross-correlation: Users can switch devices, locations, or move between web applications, email and mobile, and transactions are quickly and easily correlated. Improved Compliance: Zscaler logs every user transaction and makes those logs easily available for reporting and analysis. Logs are stored for six months by default, and additional storage is available. Reports can be instantly generated and answers to any query delivered in seconds, making it easier to comply with legal requirements. Reduced Storage Costs. Zscaler automatically logs all user transactions and stores them in the Zscaler Security Cloud, removing the need to buy additional storage or manage backups. Transactions are stored by default for six months, and additional storage is available. 36

38. Dashboards Bandwidth Security Traffic Trends 37

39. Schedule an Executive Report 38 Access Executive Reports under the Analytics tab The Executive Report will give you a high level summary of harmful activities, potential threats, and client activity seen on your network You can Schedule the report to be emailed to you via the Schedule Button

40. Locations Locations identify the various networks from which your organization sends its Internet traffic. When the Zscaler service receives traffic, it checks whether the traffic is from a known location (a location that is configured on the admin portal), or from an unknown location (road warrior traffic). If the traffic is from a known location, the service processes the traffic based on the location settings. Different policy can be applied between known and unknown locations To configure a Location, you must first create a Support ticket to add your Public IP’s to your Zscaler account. Once Support has completed this request, you can attach them to the Location you’ve created 39

41. Adding a Location 40 Locations are added under the Administration tab under Traffic Forwarding Public IP Addresses can only be populated through ZTAC. Create a support ticket to get this added Once ZTAC has linked your IP Address to your Instance, the Public IP Addresses field will be updated with that information

42. F90 Resources 41

43. Online Resources 42 ResourceDescription Help Portal Product documentation, knowledge base, case submission, and case view Remote Assistance Allow support to access your portal configuration and logs Submit a Ticket Support case submission Cloud Configuration Requirements IP addresses and ports in use by the Zscaler service Threat Library Review details regarding threats blocked by the Zscaler service Zulu Zscaler website risk analyzer Security Research Blog Official blog of the ThreatLabZ research team ThreatLabZ Whitepapers, tools, advisories etc. from the ThreatLabZ research team Proxy Test ip.zscaler.com – a utility to check if the Zscaler service is in use URL Lookup Review current website categorizations Blacklisted IP Check Review if Zscaler is blacklisting service access from an IP address

44. ip.zscaler.com Great resource to validate zscaler connectivity Verify that you are logged in with the correct user You can see Your point of egress Your zscaler cloud Zscaler Proxy IP address Check your connection quality Run Network Analysis Tool 43

45. Tool - ZA (Zscaler Analyzer) 44 https://zmtr.zscaler.com Downloadable Tool Exportable Data Use in multiple locations Baseline trends over-time Latency + path data

46. Training 45

47. Training As a new customer you purchased at least 1 training credit as a part of your Zscaler bundle. You should have received an email from training@zscaler.com with your login informationtraining@zscaler.com To access our Learning Management System (LMS) navigate to: Browse to: https://zscaler.myabsorb.com Click the “Sign Up” button For Key ID enter: {Key provided by training@zscaler.com}training@zscaler.com} ZCCA costs 1 training credit, ZCCP costs 4 training credit You can purchase additional training credits Contact your sales rep for more information 46

48. Zscaler Training + Certifications 47 visit https://zscaler.myabsorb.comhttps://zscaler.myabsorb.com

49. Additional Training Videos 10 Minute Deployment Video - https://www.youtube.com/watch?v=LemB- A5Rpbs&feature=youtu.behttps://www.youtube.com/watch?v=LemB- A5Rpbs&feature=youtu.be PAC file basics - https://www.youtube.com/watch?v=K6rSu7A-3xkuhttps://www.youtube.com/watch?v=K6rSu7A-3xku 48

50. Questions? 49 Review of any open questions

51. TAM Onboarding

52. Agenda Review TAM role+ duties Review TAM support process Review TAM account-specific engagement tools Account Technical profile Incident Response Plan Configuration Audits Review customer overall plans, goals, status Review plans, goals, status Review deployment plan and next actions Schedule engagement meetings, Weekly, Monthly Quarterly, and DAS if DAS is purchased 51

53. TAM Role Overview Zscaler Service Model Customers get Standard support included with purchased service Customers can purchase Premium support Customers are entitled to Premium Plus (TAM) support depending on Premium support spend levels per year. A designated TAM not a dedicated TAM TAM Role Major account technical post sales management Add strategic account guidance, work and manage technical issues Focus on accounts... Not simply tickets, like ZTAC does Regional business hours – (by exception after hours as required, for hot issues, maintenance, etc) ~60% Account Engagement Weekly, Monthly, Quarterly meetings – with proper contacts Project management – managed with tickets Proactive engagements – audits, reviews, strategy Keep and manage account profiles so all ZTAC can use ~40% Ticket focus Problem and Incident tickets Leverage Level-2 team and level-3 team 52

54. ZTAC Support Versus TAM Support Zscaler Technical Assistance Center – 24x7x365 Support L1, L2, L3 Support Engineers, Team Leads, Support Management TAM (Technical Account Manager) Regional support Provided with purchased Premium Plus Support package TAM provides business-hours support ZTAC Level-2 provides TAM-Account after hours support 53

55. Reporting An Issue - 3 Options 1) Admin Portal: https://admin.zscalertwo.net/ Please use the Web form by clicking “?” on your Zscaler Admin Portal 2) Web Form: If you do not have access to the Zscaler portal, No Login required https://help.zscaler.com/page/submit-ticket 3) 24x7 Phone: (Zscaler will open a Ticket) USA Toll Free: +1-800-953-3897 Global Direct: +1-408-701-0534 UK : +44 20 3514 2748 France: +33-1-7418-1777 Germany: +49-2-21-8282-9199 Netherlands: +31-3-0808-0255 Australia: +61-2-8417 2939 54

56. What Happens After An Issue Is Opened For General Tickets Issue grabbed by 24x7 Level-2 Engineer or TAM TAM’s auto alerted on all new Tickets TAM’s can grab ticket and work or assist on during business hours For Incident Tickets, In addition To Items In General Tickets TAM’s proactivity reach-out to affected customers (business hours) Customer tickets connected to a master ticket for the incident Frequent Master Ticket broadcast updates to all child tickets sent by support Master ticket updates end with RCA, typically same day 55

57. TAM Governance Process

58. TAM Engagement Meetings + Reporting Weekly Ticket focus Upcoming cloud event or customer event focus Monthly Subscription Status + Recommendations Traffic Analysis + Recommendations Ticket Review Incident Review Projects Cloud Notifications Cloud Availability Weekly Report Example Monthly Recommendation Report Example

59. Incident Response Plan Joint customer and Zscaler agreed-upon Incident Response Plan Goal is to minimize end-user impact during incidents - PROACTIVELY Created for all TAM Accounts, by each TAM Achieved by Communication plan, information gathering plan Fail-over/mitigation plan, Proactive test and exercise of Fail-over/mitigation plan

60. Incident Response Plan – Example DR Plan TypeRecovery Plan OptionsApproval Plan Notes Latency / Tunnel Flapping1. manually fails over to back up tunnel 2. Zscaler continues to investigate issue 1. IT Network Team 2. Zscaler TAM Used when tunnel is not hard down Authentication – CA Issue1. to change all url categories to bypass authentication 2. Zscaler continues to investigate issue 1. IT security team 2. Zscaler TAM DC Down 1. router to fail over tunnel automatically 2a. If known, TAM communication of incident to 2b. Verbal/email communication from of incident 3. Zscaler to investigate issue and follow up 1. No approvals neededIf set-up properly, automatically occurs False Positive Web Site Block1. to communicate issue to TAM 2. TAM to submit evidence and detail of issue to appropriate department. (engineering, Security, or operations) 3. to bypass site block in appropriate manner pending investigation 1. IT security team 2. Zscaler TAM Pac File Retreival Failure1. ABInBev to push GPO to switch from using pac file to internet proxy settings (gateway.zscalertwo.netproxy port 80) 1. IT Network Team 2. IT Management Team 3. Zscaler TAM local bypass list will need to be configured prior and staged. 59

61. Technical Profile Template

62. DAS Onboarding

63. DEPLOYMENT ADVISORY SERVICE OVERVIEW DEFINE Hand-over from Sales Review requirements Design questionnaire DESIGN CONFIGURETEST PHASE-1 LIMITED 1 - ARCHITECT 90-DAY CHECK-IN 2 - BUILD PHASE-2 EXPANDED PHASE-3 FINAL 3 - TRAFFIC ROLL-OUT Complete Design Document design Migration strategy Traffic forwarding Authentication Policy structure Reporting Internal IT testing Test key applications Test business process 1 Site ~10 users Multiple sites ~50 users Expanded users Road warriors PROJECT MANAGEMENT Project Kick-off Resources defined Plan defined Timelines defined Configure complete Test complete Roll-out started DAS complete Customer continues 62 DAS designs and launches deployments through best practice guidance, then customers continue to roll-out traffic

64. ARCHITECT – STAGE 1 DETAILS 63 AreaSteps + Actions Define Define Project Zscaler and customer team introductions Establish program schedules Determine collaboration and program tools and process Determine customer and Zscaler team resources Define Solution Review customer goals and requirements Define key business process Define key applications Complete design questionnaire Review design questionnaire results Design Design Solution Architectural review sessions Determine final architecture Document design Customer design approval

65. BUILD – STAGE 2 DETAILS 64 AreaSteps + Actions Configure Traffic Forwarding VPN/Tunnel configuration Customer configures, customer network (routers, firewalls) PAC configuration, Geo location Sub-location configuration SSL Inspection Authentication Configure authentication method Authentication types such as Hosted Database, LDAP Sync, SAML Authentication, Kerberos Policy Structure Determine policy migration plans Configure policies such URL filtering, Cloud Application Control, Anti Virus Scanning, P2P, VoIP controls, Behavioral Analysis, DLP, Bandwidth Policies, Outbound Firewall policies, DNS Reporting - Configure required reports, dashboards, and scheduling Test Internal IT Testing Create test plans, determine test resources and timeline Test key business process and applications Testing complete and approval for next stage - roll-out

66. TRAFFIC ROLL-OUT - STAGE 3 DETAILS 65 AreaSteps + Actions Phase-1 Limited roll-out 1 site, ~10 users Open Zscaler support tickets for all issues found Move to Phase 2, if no blocking issues Phase-2 Expanded Roll-out multiple sites, ~50 users Open Zscaler support tickets for all issues found Move to Phase 2, if no blocking issues Phase-3 Final Roll-out Multiple sites, ~ target # of users deployed Open Zscaler support tickets for all issues found Deployment Service completed, solution considered deployed, if no blocking issues Deployed Customer continues to roll-out additional sites and users Zscaler transitions to support team, for further support

67. DAS TYPICAL TIMELINE DEFINE DESIGN CONFIGURETEST 1 - ARCHITECT 90-DAY CHECK-IN 2 - BUILD Week 4-5 Week 3 Week 2 Week 1 3 - TRAFFIC ROLL-OUT Week 6Week 7Week 8 PHASE-1 LIMITED PHASE-2 EXPANDED PHASE-3 FINAL 66 TYPICAL DAS TIMELINE = 6-8 WEEKS

68. APPENDIX 1– FINALIZED DAS PLAN CUSTOMER X 67

69. Zscaler Customer Success Team Deployment Advisory Service Plan For Customer X Apr 2016

70. CUSTOMER X - TOP GOALS 69 TOP GOALS Inspect all traffic including SSL inspection Expand access without significantly altering the overall risk profile. Maintain or increase the level of visibility Increase use of cloud services, not just IAAS platforms Want to allow offsite direct to net access via cloud proxy for limited use (O365, etc.) A better admin experience and centralized management is key. Want to centralize administration of policies and reporting/analytics Ability to easily integrate with SIEM and provide real-time intelligence Looking for a sustainable solution

71. CUSTOMER X - REQUIREMENT SUMMARY 70 AREAQUESTIONANSWER PROFILETOTAL USERS10,500 PROFILEDAS TARGET USERS3,000 PROFILE# OF LOCATIONS12 PROFILEROAMING USERSY FUNCTIONGUEST WIFIY FUNCTIONSSL INSPECTIONY FUNCTIONGEO-LOCALIZATIONN SIEM Y FUNCTIONDLPN FUNCTIONMOBILE PROTECTIONN AREAQUESTIONANSWER FUNCTIONOUTBOUND TRAFFIC NON-HTTPS N FUNCTIONBANDWIDTH SHAPINGY FUNCTIONAUTHENTICATIONN FUNCTION0365 SUPPORTN FUNCTIONMULTI-LEVEL ACCESS PRIVLEDGES Y TRAFFIC FORWARDING TRANSPARENT TO USERS Y TRAFFIC FORWARDING DESKTOP CLIENTY TRAFFIC FORWARDING BROWSER FORWARDING – SPEEDIER DEPLOYMENT Y

72. CUSTOMER X - DESIGN SUMMARY 71 AREAQUESTIONANSWER TRAFFIC FWDMETHODGRE + PAC TRAFFIC FWDPAC FILEYES TRAFFIC FWDDEDICATED PORTYES TRAFFIC FWDDEDICATED PORTYES TRAFFIC FWDZAPPYES TRAFFIC FWDPZEN/VZENPZEN, HOSTED TRAFFIC FWDICAPN GEOSUB-CLOUDSYES REPORTINGFIREWALL ANALYTICS N SIEMNSS REPROTINGENABLED AREAQUESTIONANSWER AUTH METHODSAML, AUTO PROVISINING AUTH IDP PROVIDERPING IDENTITY AUTH FREQUENCY24 HOURS AUTH ZABN POLICYABAYES POLICYIP SURROGATENOT USED POLICYSSL SCANNINGYES POLICYONE CLICK O365YES POLICYOFW WITH FILTERING POLICIESYES POLICYBANDWIDTH CONTROLYES POLICYADMIN ROLESX POLICYCLOUD ID BROKERN

73. CUSTOMER X - PRODUCT + SERVICE SUMMARY 72 PRODUCT/SERVICESELECTED DAS PACKAGEPACKAGE-3 SUPPORTPREMIUM PLUS (TAM) SERVICE PACKAGEENTERPRISE SIPY ABAY FIREWALL BASICY FIREWALL ADVANCEDY DPPCY NSSY PZEN/VZENPZEN, HOSTED ZAPPY PRODUCT/SERVICESELECTED ZPAN SHIFTN MOBILE SECURITYN BANDWIDTH CONTROLY DATA LOSS PREVENTIONY XX XX XX XX XX

74. CUSTOMER X – DAS RESOURCE PLAN 73 SERVICE FUNCTIONCUSTOMER RESORCESZSCALER RESOURCES EXECUTIVE SPONSOR Responsible for the overall success of the deployment acting Customer – CIOBoth Smith– Director of Customer Success PROJECT MANAGER Responsible for delivery of the overall project management, project tracking and reporting Customer – Project ManagerJane Doe – Deployment Advisory Engineer ARCHITECT Resource responsible for the overall solution design decisions and can provide a single technical decision point. Customer – ArchitectTom Trane – Architect TECHNICAL LEADS Primary contacts to define solutions requirements, and assist with testing and configuration Customer - Director Of Operations Customer – Director of Security Customer – IT Manager - POST-DAS SUPPORT Post consulting support organizations Customer – IT ManagerZTAC

75. APPENDIX 2 – DESIGN QUESTIONNAIRE - SAMPLE 74

76. DESIGN QUESTIONNAIRE 75 The Zscaler Design Questionnaire is provided via online web form The webform link will be provided, per account upon DAS purchase The following slides are extracts of the web forms for example data

77. DESIGN QUESTIONNAIRE - INFRASTRUCTURE 76

78. DESIGN QUESTIONNAIRE – TRAFFIC FORWARDING 77

79. DESIGN QUESTIONNAIRE – AUTHENTICATION 78

80. DESIGN QUESTIONNAIRE – POLICIES 79

81. DESIGN QUESTIONNAIRE – REPORTING/SIEM 80

82. Thank you